Managing Difficult Conversations When Stuck in the Middle of Other People's Conflicts

In this episode of the Conflict Skills Podcast, host Simon Goode is joined by Helen Jarvis to discuss "accidental mediator" scenarios, where people find themselves stuck in the middle of others' conflicts. They explore three case studies—from a heated argument at a children's soccer match, to neighborhood disputes, to tensions among school canteen volunteers—offering practical strategies for deciding when and how to engage. Throughout the conversation, both emphasize the importance of curiosity, safety, agency, and reflective decision-making in managing these challenging situations.

To find out more about Helen and her PD workshops: https://ripplelearning.com.au

TIMESTAMPS: 

00:00 Insights on Conflict and Communication

05:16 "Facilitating Agency Through Mediation"

09:14 Driving Reactive Behavior Explained

12:06 "Empathy First for Effective Dialogue"

13:15 "Evaluating Motivations and Goals"

18:52 "Clashing Values in Parenting"

22:30 "Engage or Understand Before Acting"

23:32 "Curious Questions and Listening"

28:59 "Accidental Mediator Mindset"

32:41 School Canteen Conflict Discussion

33:40 Creating Safety Through Responsibility

37:38 "Measuring and Ensuring Safety"

40:14 Eating Disorders and Food Safety

45:04 Volunteer Management and Conflict Resolution

47:34 "Planting Seeds of Kindness"