Avero GovTech Insights
Welcome to Avero GovTech Insights, your go-to podcast for the latest trends, insights, and innovations in government technology. Each episode brings you expert analysis and discussions on a wide range of topics, from data analytics to digital transformation and public sector ERP systems.
Join us as we explore the technologies shaping the future of public services and discover how you can leverage them to drive efficiency, transparency, and better outcomes for your community.
Avero GovTech Insights
Why ERP Decisions Fail: The One Question Vendors Hope You Don’t Ask
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Government ERP decisions often fail long before contracts are signed — not because leaders lack diligence, but because they’re asking questions that can’t surface real risk.
We break down why traditional reference checks are structurally misleading and how vendor-provided references are designed to sound positive without revealing what actually went wrong. We walk through real public-sector examples where a single reframed question uncovered timeline overruns, bait-and-switch staffing, adversarial implementations, and years of hidden workarounds that never appeared in demos.
You’ll learn the exact question that consistently gets past rehearsed answers, how to listen for linguistic red flags like hedging language and passive voice, and why the most valuable insights come from what references don’t say. We also outline a practical framework for running reference calls that surface implementation reality, not marketing narratives.
When you’re making multi-million-dollar ERP decisions, “Are you happy?” isn’t due diligence. Asking the right questions — and listening carefully — can change the outcome entirely.
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