Wave Makers
Running an agency can be thrilling, fun, and hugely profitable. It can also be maddening, isolating, and endlessly stressful. And then there’s the rest of us that are somewhere in the middle.
The Wave Makers podcast is a platform to help agency owners share their stories, remember why they do what they do, dig into what makes their business unique, and talk about what the future holds for them and their (overworked) teams.
Hosted by Doug Crisona.
Wave Makers
Turning Chaos into Opportunity
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BIGWAVE
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Season 1
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Episode 3
Host Doug Crisona sits down with Chris Gillen, CEO of A Closer Look, as he shares his journey from asset protection to transforming customer experiences. Learn how mystery shopping is evolving, why customer feedback is vital, and how exceptional service drives loyalty and revenue.