The Adaptability Imperative: Redesigning Work and Leading Through AI Disruption

In this episode, Thomas Kunjappu sits down with Christopher Courneen, Senior Vice President of Human Resources at MSI, to explore how HR leaders can turn job elimination into career acceleration by embracing AI, upskilling, and redefining the role of HR.

Chris shares how MSI eliminated layers of work without laying off employees.  Transforming recruiter roles, redesigning onboarding, and creating a culture of adaptability at every level. His approach to HR as a profit center, not a cost center, challenges the entire function to think more like business operators than administrators.

Topics Discussed:

• The “job elimination paradox”: How automation wiped out a role and opened the door to growth
• Real-world playbook: Upskilling recruiters into higher-value work without fear-based messaging
• Why HR needs to stop hiding behind “magic black box” thinking and understand how LLMs actually work
• What happened when an intern’s AI research changed everything
• Why adaptability—not experience—is the new hiring filter
• A call for HR to lead AI transformation, not wait for permission
• Rethinking HR as a profit center: Translating people work into business impact
• Why continuous learning is now non-negotiable for every knowledge worker

If you're in HR and wondering how to lead through disruption instead of reacting to it, this episode offers a refreshingly honest look at what future-proofing really takes.