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A majority of corporate travelers believe customer service in the industry has drastically declined.

In this episode, Ken and James explore the importance of maintaining and elevating luxury service in the chauffeured transportation industry. They share insights on the importance of punctuality, presentation, and customer service excellence, highlighting real-world experiences and industry standards. In this episode, you'll learn:

• Why customers won't remember what you did, but rather how you made them feel.
• Examples of good and bad service in the chauffeured transportation industry.
• The three layers in the "pyramid of success" used in PAX Training's program.
• Why it's important to anticipating customer needs
• Why maintaining high standards post-pandemic is so challenging for operators.
• And much, much more...

At Driving Transactions, Ken Lucci and his team offer financial analysis, KPI reviews,  for specific purposes like improving profitability, enhancing the value of the enterprise business planning and buying and selling companies. So if you have any of those needs, please give us a call or check us out at www.drivingtransactions.com.

Pax Training is your  all in one solution designed to elevate your team's skills, boost passenger satisfaction, and keep your business ahead of the curve. Learn more at www.paxtraining.com/gtp

Connect with Kenneth Lucci, Principle Analyst at Driving Transactions:
https://www.drivingtransactions.com/

Connect with James Blain, President at PAX Training:
https://paxtraining.com/