PLUGS Podcast
The PLUGS Podcast aims to empower healthcare providers, clinical laboratories, insurance plans, and patients by enhancing lab stewardship. Laboratory stewardship has five key improvement goals: 1) enhanced access to testing, 2) appropriate and accurate test ordering, 3) timely retrieval of test results, 4) correct result interpretation, and 5) financial alignment between patients, labs and payers. Financial alignment means that patients are protected from financial toxicity, labs are paid fairly, and insurance companies do not pay for wasteful test practices.
Through insightful discussions, expert guidance, and valuable resources, the PLUGS Podcast is dedicated to supporting all stakeholders in navigating the complexities of clinical lab stewardship, ultimately promoting both better patient outcomes and financial security.
PLUGS Podcast
Conflict Management and Apology in Laboratory Stewardship
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In this 11th edition of the PLUGS podcast, Drs. Jane Dickerson, Mike Astion and Geoff Baird work through cases of conflict management and apology related to laboratory stewardship. The cases come from PLUGS members and add depth to our recent PLUGS National Webinar on the same topic. The cases cover disruptive physicians, structured apologies, overly large test panels, special test requests, point-of-care testing, screaming in the car, and much more. Have a listen.
Learning Objectives:
- List two or three common conflicts in laboratory stewardship.
- Describe the components of a structured apology, emphasizing the main needs of patients.
- Name three common conflict management tactics and apply them to a case
regarding a disruptive physician, or a case of a physician who wants to order a test that is not on the test menu.
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https://www.schplugs.org/
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https://medtraining.org/