Adapting to Change: Consumer Delivery Preferences Post-Pandemic Artwork

Supply Chain Deepdive

Hosted by industry veterans Michael Jung and Jess Williams, each episode of Supply Chain Deepdive offers a thorough exploration of the most pressing topics and transformative trends in supply chain and logistics. From in-depth discussions on technological advancements such as AI and blockchain to analyses of global market shifts and sustainability efforts, this podcast is designed to equip supply chain professionals with the knowledge and insights needed to navigate today’s challenges and tomorrow’s opportunities.

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Supply Chain Deepdive

Adapting to Change: Consumer Delivery Preferences Post-Pandemic

February 19, 2025 • Global Supply Chain Council (GSCC) • Season 2 • Episode 10

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In the latest episode of Supply Chain Deepdive, "Adapting to Change: Consumer Delivery Preferences Post-Pandemic," hosts Michael Jung and Jess Williams explore the shifting terrain of US e-commerce delivery based on a McKinsey article. As e-commerce growth moderates, consumer priorities are evolving from speed to cost-effectiveness and reliability. This episode discusses how consumers now favor longer wait times if it ensures lower costs and reliable delivery windows. Additionally, there’s a rising preference for flexible and sustainable shipping options. Michael and Jess analyze how these changes necessitate a strategic pivot for shippers and logistics providers, emphasizing choice, reliability, and sustainability in their services to align with the new consumer expectations.

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