Conflict Owner's Manual
Yes, we are your conflict tech support. We help you improve conflict competencies you already have. Our logo is a dandelion because conflict is like a weed invading your garden. You want to know how to manage it, and keep it from spreading. In each episode, we give you one real life conflict competency you can use right away to improve your skills, which will also improve the quality of your relationships.
Dr. Deborah Sword is a specialist in conflict analysis and management. Tyson Bankert is a community facilitator and artist. We have decades of experience helping people improve their conflict competencies.
Conflict Owner's Manual
Break the cycle of miscommunication 137
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Have you ever had an experience where words are spoken but they aren't responded to? Words aren't always communication. Sometimes, exchanging words can even miscommunicate, like when everyone just repeats their position or talking points. Then, everyone feels disappointed they aren't understood.
When you feel like words are a waste of time, stop. Observe what's happening, and share your observation. Interpret the words out loud as if you are translating a foreign language. Acting as communication navigator is a conflict competency, and everyone benefits from your conflict competence.
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Dr. Deborah Sword is a conflict specialist with decades of experience and training to share.
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