How To Get Repeat Clients (Keep them Coming Back Again and Again!) | Ep.25
Systems Rehab | Client Experience Systems for Service Providers
Are you losing clients or struggling to keep them happy, even though you provide amazing services? The problem isn’t your skill; it’s the gaps in your client experience. In this live session, I break down how high-performing service providers use client experience systems to streamline every step, from inquiry to offboarding.
In this episode of Systems Rehab Live, I’m breaking down:
✅ Why client experience is more than just “being nice” or delivering quality work
✅ How small gaps in communication and process kill retention and referrals
✅ Three client experience systems you can implement today to keep clients coming back
I’ll also share a personal story from an underwhelming nail salon visit (spoiler: the pedicure looked good, but the experience left me questioning if I’d ever go back). It’s proof that results alone don’t guarantee repeat business.
What You’ll Learn in This Episode
- How to design an aligned inquiry-to-onboarding flow so clients get clear next steps from the moment they reach out.
- Why communication matters—and how proactive updates build trust and eliminate guesswork.
- The power of systemized offboarding + feedback to generate repeat bookings, testimonials, and referrals on autopilot.
By the end of this episode, you’ll know how to build a seamless client experience that creates happy, loyal clients who return (and send others your way).
🌿BOOK YOUR FREE 20-MINUTE CLARITY CALL HERE
🌿Prefer to watch the video? Check it out on YouTube.
🌿Work With Me: www.yoursystemspro.com
🌿Join me live every Tuesday at 12PM EST for our Behind-the-Systems series, where service providers get an inside look at the systems, tools, and strategies that are driving real results in my business and my clients’. Each session is packed with actionable insights, live Q&A, and candid conversations to help you simplify, organize, and grow with confidence. JOIN HERE
🌿Let's keep the conversation going. Feel free to send me DM on Instagram @kenniqua.lewter
🌿Follow me on YouTube, @KenniquaLewter
Book a Free 20-Minute Clarity Call and I’ll help you identify the #1 system or tech gap holding you back and what to do next. Go to YourSystemsPro.com/Clarity
Ready to finally streamline your service-based business with HoneyBook? Head over to yoursystemspro.com to get started.
Give HoneyBook A Try!I love HoneyBook! Save time & boost your client experience—get 30% off with my link!
Book a Free 20-Minute Clarity Call
I’ll help you identify the #1 system or tech gap holding you back and what to do next.
Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
Thanks for listening! Don't forget to subscribe and leave us a review if you enjoyed this episode.
Scaling Your Business with Systems, Delegation, and Sales (ft. Cassandra Barrett) | Ep.24
Systems Rehab | Client Experience Systems for Service Providers
In this episode of the Systems Rehab Podcast, I sit down with Cassandra Barrett, a powerhouse business operations consultant, to unpack what it really takes to scale a business into an agency model.
And here’s the fun part: instead of just keeping it theory-based, Cassandra actually used my business as the example. Since I’ve been exploring what it could look like to grow into an agency in the future, she walked me through step by step how to think about scaling, delegation, and building a sales process that doesn’t feel overwhelming.
We talk through:
- The shift from solo entrepreneur to agency owner
- How to delegate effectively without losing your personal touch
- Why building relationships in sales is more powerful than quick wins
- The balance between inbound and outbound marketing
- How systems can help you stop chasing every client and start scaling sustainably
If you’ve been thinking about growing beyond just yourself or you’ve wondered what it really looks like to build an agency model that aligns with your revenue goals, this episode gives you a front-row seat to that process.
Connect with the guest, Cassandra Barrett, Senior Business Analyst + Ops of Handled Oc. Visit her website at www.handledoc.com and follow on LinkedIn
Connect with the host, Kenniqua Lewter
🌿BOOK YOUR FREE 20-MINUTE CLARITY CALL HERE
🌿Work With Me: www.yoursystemspro.com
🌿Join me live every Tuesday at 12PM EST for our Behind-the-Systems series, where service providers get an inside look at the systems, tools, and strategies that are driving real results in my business and my clients’. Each session is packed with actionable insights, live Q&A, and candid conversations to help you simplify, organize, and grow with confidence. JOIN HERE
🌿Let's keep the conversation going. Feel free to send me DM on Instagram @kenniqua.lewter
🌿Follow me on YouTube, @KenniquaLewter
Book a Free 20-Minute Clarity Call and I’ll help you identify the #1 system or tech gap holding you back and what to do next. Go to YourSystemsPro.com/Clarity
Ready to finally streamline your service-based business with HoneyBook? Head over to yoursystemspro.com to get started.
Thanks for listening! Don't forget to subscribe and leave us a review if you enjoyed this episode.
Can Cycle Syncing Make You More Productive? I’m Really Curious | Ep.23
Systems Rehab | Client Experience Systems for Service Providers
What if your work and creativity didn’t have to fight against your body, but flowed with it instead? In this episode, I’m diving into cycle syncing and how I’m starting to experiment with aligning my business tasks and content creation to the natural rhythms of my cycle. I’ll share why this approach caught my attention, how I’m planning to put it into practice, and the benefits I hope to experience along the way.
Also, I just got a special guest booked who is an expert in syncing her cycle to her work. Our session isn't scheduled until October, so please make sure you're subscribed to the podcast so you don't miss this episode. 😃
🌿BOOK YOUR FREE 20-MINUTE CLARITY CALL HERE
🌿Prefer to watch the video? Check it out on YouTube.
🌿Work With Me: www.yoursystemspro.com
🌿Join me live every Tuesday at 12PM EST for our Behind-the-Systems series, where service providers get an inside look at the systems, tools, and strategies that are driving real results in my business and my clients’. Each session is packed with actionable insights, live Q&A, and candid conversations to help you simplify, organize, and grow with confidence. JOIN HERE
🌿Let's keep the conversation going. Feel free to send me DM on Instagram @kenniqua.lewter
🌿Follow me on YouTube, @KenniquaLewter
Thanks for listening! Don't forget to subscribe and leave us a review if you enjoyed this episode.
Your Back-to-Business Game Plan (Summer Is Over!) | Ep.22
Systems Rehab | Client Experience Systems for Service Providers
Summer’s winding down, maybe you’ve been juggling family, vacations, or just taking a much-needed break, and now it’s time to get back into the swing of things. In this episode, I’m all about helping you get back to business with confidence and clarity.
I’ll share practical tips on how to evaluate your availability, audit your business and your client management system (including how to reconnect with past clients!), and review your service offerings to make sure they truly align with your goals and how you want to show up in Q4.
If you’re ready to simplify your systems and serve your dream clients with ease as we head into the last quarter, this episode is made for you!
🌿BOOK YOUR FREE 20-MINUTE CLARITY CALL HERE
🌿Prefer to watch the video? Check it out on YouTube.
🌿Work With Me: www.yoursystemspro.com
🌿Join me live every Tuesday at 12PM EST for our Behind-the-Systems series, where service providers get an inside look at the systems, tools, and strategies that are driving real results in my business and my clients’. Each session is packed with actionable insights, live Q&A, and candid conversations to help you simplify, organize, and grow with confidence. JOIN HERE
🌿Let's keep the conversation going. Feel free to send me DM on Instagram @kenniqua.lewter
🌿Follow me on YouTube, @KenniquaLewter
Book a Free 20-Minute Clarity Call and I’ll help you identify the #1 system or tech gap holding you back and what to do next. Go to YourSystemsPro.com/Clarity
Thanks for listening! Don't forget to subscribe and leave us a review if you enjoyed this episode.
Navigating Life's Seasons: Systems and Synergy with Crystal P. Sherrill | Ep.21
Systems Rehab | Client Experience Systems for Service Providers
In this episode, I’m joined by Vision + Operation Strategist, Crystal P. Sherrill, for a powerful conversation about what it really looks like to navigate life’s many seasons while running a business. We’re talking about why work-life balance might be a myth, and how creating synergy through systems can help you feel more aligned, focused, and in control, no matter what season you’re in.
Crystal shares her approach to prioritizing what matters most, how accountability helps her stay grounded, and why not every system is one-size-fits-all (and that’s okay!). This episode is full of real talk and practical gems, especially if you’ve been feeling pulled in all directions lately.
Here’s what we dive into:
- Why we don’t believe in work-life “balance” the way it’s usually talked about
- How to create synergy in your life using systems that actually support you
- The mindset shift that helped me start prioritizing based on seasons, not just schedules
- Why accountability isn’t just helpful, it’s essential
- How to build systems that work for your unique life and goals
How to connect with Crystal P.Sherrill
Book Crystal Recommends:
📚The Courage to Be Disliked — a must-read if you’re working on showing up more authentically and letting go of the fear of rejection.
How to connect with the host, Kenniqua Lewter
🌿BOOK YOUR FREE 20-MINUTE CLARITY CALL HERE
🌿Prefer to watch the video? Check it out on YouTube.
🌿Work With Me: www.yoursystemspro.com
🌿Join me live every Tuesday at 12PM EST for our Behind-the-Systems series, where service providers get an inside look at the systems, tools, and strategies that are driving real results in my business and my clients’. Each session is packed with actionable insights, live Q&A, and candid conversations to help you simplify, organize, and grow with confidence. JOIN HERE
🌿Let's keep the conversation going. Feel free to send me DM on Instagram @kenniqua.lewter
🌿Follow me on YouTube, @KenniquaLewter
Book a Free 20-Minute Clarity Call and I’ll help you identify the #1 system or tech gap holding you back and what to do next. Go to YourSystemsPro.com/Clarity
I love HoneyBook! Save time & boost your client experience—get 30% off with my link!
Book a Free 20-Minute Clarity Call
I’ll help you identify the #1 system or tech gap holding you back and what to do next.
Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
Thanks for listening! Don't forget to subscribe and leave us a review if you enjoyed this episode.
Save 10+ Hours Every Week with 3 Simple Systems for Service Providers | Ep.20
Systems Rehab | Client Experience Systems for Service Providers
If you’ve ever felt like your client experience is a bit… chaotic, this episode is for you. I’m breaking down how to create systems that actually save you time and give your clients a smoother, more elevated experience.
Inside this episode, I’m walking you through:
- Why your systems should support the way you want to work (and live)
- How to map out your client journey from inquiry to offboarding
- The 3 core systems every service provider needs to improve delivery
- Simple ways to start implementing systems today, without getting overwhelmed
Whether you're tired of repeating the same manual tasks or just want to feel more in control behind the scenes, this episode will help you lay the foundation for systems that work with you
🌿BOOK YOUR FREE 20-MINUTE CLARITY CALL HERE
🌿Prefer to watch the video? Check it out on YouTube.
🌿Work With Me: www.yoursystemspro.com
🌿Join me live every Tuesday at 12PM EST for our Behind-the-Systems series, where service providers get an inside look at the systems, tools, and strategies that are driving real results in my business and my clients’. Each session is packed with actionable insights, live Q&A, and candid conversations to help you simplify, organize, and grow with confidence. JOIN HERE
🌿Let's keep the conversation going. Feel free to send me DM on Instagram @kenniqua.lewter
🌿Follow me on YouTube, @KenniquaLewter
Book a Free 20-Minute Clarity Call and I’ll help you identify the #1 system or tech gap holding you back and what to do next. Go to YourSystemsPro.com/Clarity
Ready to finally streamline your service-based business with HoneyBook? Head over to yoursystemspro.com to get started.
Give HoneyBook A Try!I love HoneyBook! Save time & boost your client experience—get 30% off with my link!
Book a Free 20-Minute Clarity Call
I’ll help you identify the #1 system or tech gap holding you back and what to do next.
Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
Thanks for listening! Don't forget to subscribe and leave us a review if you enjoyed this episode.
Why Your Current Content Strategy Isn't Generating Leads with Pixistock CEO | Ep.19
Systems Rehab | Client Experience Systems for Service Providers
In this episode, I’m chatting with Alicia Powell all about content systems, what they are, what they’re not, and how to make them work for you. We dive into why execution matters more than just having a plan, how to figure out what type of content actually connects with your audience, and why your software isn’t the whole system. We also touch on personal branding and finding a good balance between personal and business content. This episode is a good one, especially if you’ve been feeling all over the place with your content.
🌿CONNECT WITH ALICIA POWELL, Creative CEO of Pixistock
✨INSTAGRAM
✨FACEBOOK
✨PIXISTOCK for stock images, social media templates/prompts, and more https://bit.ly/3whZ82z *this is an affiliate link
🌿BOOK YOUR FREE 20-MINUTE CLARITY CALL HERE
🌿Prefer to watch the video? Check it out HERE on YouTube.
🌿Work With Me: www.yoursystemspro.com
🌿Join me live every Tuesday at 12PM EST for our Behind-the-Systems series, where service providers get an inside look at the systems, tools, and strategies that are driving real results in my business and my clients’. Each session is packed with actionable insights, live Q&A, and candid conversations to help you simplify, organize, and grow with confidence. JOIN HERE
🌿Let's keep the conversation going. Feel free to send me DM on Instagram @kenniqua.lewter
🌿Follow me on YouTube, @KenniquaLewter
Book a Free 20-Minute Clarity Call and I’ll help you identify the #1 system or tech gap holding you back and what to do next. Go to YourSystemsPro.com/Clarity
I love HoneyBook! Save time & boost your client experience—get 30% off with my link!
Book a Free 20-Minute Clarity Call
I’ll help you identify the #1 system or tech gap holding you back and what to do next.
Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
Thanks for listening! Don't forget to subscribe and leave us a review if you enjoyed this episode.
Rebuilding My Lead Gen System from Scratch | Behind-the-Systems | Ep.18
Systems Rehab | Client Experience Systems for Service Providers
Rebuilding My Lead Gen Systems from Scratch
In this episode, I’m pulling back the curtain on how I’ve been rebuilding my lead generation systems from the ground up. I walk you through the real behind-the-scenes, what wasn’t working, where the gaps were, and the exact steps I’m taking to fix it.
From rethinking my lead magnets to refining my email strategy and enhancing follow-up, I’m sharing the full breakdown. If you’re ready to attract more aligned leads and create a system that actually works for your business, this one’s for you.
🌿BOOK YOUR FREE 20-MINUTE CLARITY CALL HERE
🌿Prefer to watch the video? Check it out HERE on YouTube.
K & D Jones Client Services LLC
🌿Work With Me: www.yoursystemspro.com
🌿Watch the video on YouTube @kenniqualewter
🌿Let's keep the conversation going. Feel free to send me DM on Instagram @kenniqua.lewter
🌿Follow me on YouTube, @KenniquaLewter
🌿Join me live every Tuesday at 12PM EST for our Behind-the-Systems series, where service providers get an inside look at the systems, tools, and strategies that are driving real results in my business and my clients’. Each session is packed with actionable insights, live Q&A, and candid conversations to help you simplify, organize, and grow with confidence. JOIN HERE
Book a Free 20-Minute Clarity Call and I’ll help you identify the #1 system or tech gap holding you back and what to do next. Go to YourSystemsPro.com/Clarity
Ready to finally streamline your service-based business with HoneyBook? Head over to yoursystemspro.com to get started.
Give HoneyBook A Try!I love HoneyBook! Save time & boost your client experience—get 30% off with my link!
Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
Thanks for listening! Don't forget to subscribe and leave us a review if you enjoyed this episode.
Why Your Client Management System Isn’t Working (Let’s Fix It Today) | Ep.17
Systems Rehab | Client Experience Systems for Service Providers
HoneyBook Masterclass | In this episode, I’m walking you through how to set up HoneyBook the right way as a service provider and the mindset shifts that need to happen before the systems even get built.
I’m breaking down the 3 most common beliefs that keep you buried in admin tasks (and stuck doing way too much manually), plus why mapping your client journey is non-negotiable if you want to run a smoother, more automated business.
You’ll also learn how to start using HoneyBook to actually support your process, not complicate it.
Whether you’re brand new to HoneyBook or you’ve had it sitting half-set up for months, this is your sign to get your backend together.
🌿Prefer to watch the video? Check it out HERE on YouTube.
K & D Jones Client Services LLC
🌿Work With Me: www.yoursystemspro.com
🌿Watch the video on YouTube @kenniqualewter
🌿Let's keep the conversation going. Feel free to send me DM on Instagram @kenniqua.lewter
🌿Follow me on YouTube, @KenniquaLewter
Book a Free 20-Minute Clarity Call and I’ll help you identify the #1 system or tech gap holding you back and what to do next. Go to YourSystemsPro.com/Clarity
Ready to finally streamline your service-based business with HoneyBook? Head over to yoursystemspro.com to get started.
Give HoneyBook A Try!I love HoneyBook! Save time & boost your client experience—get 30% off with my link!
Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
Thanks for listening! Don't forget to subscribe and leave us a review if you enjoyed this episode.
Easy Steps to Fix Your Client Onboarding Today | Ep.16
Systems Rehab | Client Experience Systems for Service Providers
Feeling like your client process is all over the place? You're not alone. If you manually manage every step, juggle leads in your DMs, or constantly drop the ball during onboarding, this episode is for you.
I’m sharing what needs to happen before you plug into a CRM, so your systems support you (instead of creating more chaos). I’ll walk you through real-life examples of how my clients moved from burnout to business flow, and how you can start setting that foundation too.
Whether you’re stuck, overwhelmed, or just not sure where to start, I’ve got you.
This isn't a how-to; it’s a mindset and strategy shift to help you see what’s possible when your business is built with systems in mind.
🌿Prefer to watch the video? Check it out HERE on YouTube.
K & D Jones Client Services LLC
🌿Work With Me: www.yoursystemspro.com
🌿Watch the video on YouTube @kenniqualewter
🌿Let's keep the conversation going. Feel free to send me DM on Instagram @kenniqua.lewter
🌿Follow me on YouTube, @KenniquaLewter
Book a Free 20-Minute Clarity Call and I’ll help you identify the #1 system or tech gap holding you back and what to do next. Go to YourSystemsPro.com/Clarity
Thanks for listening! Don't forget to subscribe and leave us a review if you enjoyed this episode.
How to Do More of What You Love | Time-Saving Systems | Ep.15
Systems Rehab | Client Experience Systems for Service Providers
In today’s BONUS episode, I’m sharing a real and honest convo about why having solid systems in your business is non-negotiable—especially if you want to avoid burnout and actually enjoy the life you’re building.
I’m opening up about my own journey—going from completely overwhelmed to finally feeling more free and in control thanks to time management and systems that actually work.
We’re talking about
- protecting your time
- taking care of yourself
- and building a business that supports both you and your clients.
Plus, I’ll share why brain dumping is one of my favorite go-to tools for staying clear and focused. Let’s get into it!
Come join me live on YouTube every Tuesday at 12PM EST for our Behind The Systems Lunch Chat.
K & D Jones Client Services LLC
🌿Work With Me: www.yoursystemspro.com
🌿Watch the video on YouTube @kenniqualewter
🌿Let's keep the conversation going. Feel free to send me DM on Instagram @kenniqua.lewter
🌿Follow me on YouTube, @KenniquaLewter
Book a Free 20-Minute Clarity Call and I’ll help you identify the #1 system or tech gap holding you back and what to do next. Go to YourSystemsPro.com/Clarity
I love HoneyBook! Save time & boost your client experience—get 30% off with my link!
Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
Thanks for listening! Don't forget to subscribe and leave us a review if you enjoyed this episode.
How to Grow Your Business Without Burning Out with Jillian Dolberry | Ep.14
Systems Rehab | Client Experience Systems for Service Providers
In this episode, I’m chatting with Jillian Dollbery—she’s an operations consultant and team strategist who helps women entrepreneurs build businesses that actually feel good to run.
We’re talking about what sustainable scaling really looks like (hint: it’s not just about revenue goals or doing more). Jillian shares her own journey into entrepreneurship, the hard lessons she’s learned around burnout, and how she started building a business that aligns with her values and supports her real life.
This one’s for you if you’ve ever felt like your business is running you instead of the other way around. We also dive into the power of having the right systems, how to check in with yourself before you scale, and why celebrating your wins—big and small—matters more than you think.
Grab your favorite beverage and let's jump in!
Guest: Jillian Dolberry
Jillian Dolberry is an Ops Consultant and Team Strategist for women entrepreneurs and host of The Grace-Filled CEO Podcast. In addition to devoting her heart and time to her family, she helps busy women honor their values and find consistent grace while trying to leave every business better than she found it. Jillian has become a master of setting up boundaries, streamlined systems, Increasing profit from the inside out, and navigating hard conversations with her “honor everyone in the room” approach.
Website: https://jilliandolberry.com/
Here are Jillian's book recommendations: Buy Back Your Time and Identity Marketing
K & D Jones Client Services LLC
🌿Work With Me: www.yoursystemspro.com
🌿Watch the video on YouTube @kenniqualewter
🌿Let's keep the conversation going. Feel free to send me DM on Instagram @kenniqua.lewter
🌿Follow me on YouTube, @KenniquaLewter
Book a Free 20-Minute Clarity Call and I’ll help you identify the #1 system or tech gap holding you back and what to do next. Go to YourSystemsPro.com/Clarity
I love HoneyBook! Save time & boost your client experience—get 30% off with my link!
Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
Thanks for listening! Don't forget to subscribe and leave us a review if you enjoyed this episode.
Finally Turn the Chaos in Your Head into a Clear, Streamlined Operation | Ep.13
Systems Rehab | Client Experience Systems for Service Providers
In this episode of The Systems Rehab Podcast, I’m diving into why strategy has to come before systems—especially for service providers. You can’t build effective systems if you haven’t mapped out where you’re headed. I’m breaking down how I guide my clients through strategic mapping sessions to uncover process gaps and create aligned, streamlined operations.
We’ll talk about more than just client management—I also touch on time management, onboarding your team the right way, and why your personal systems matter just as much as the ones you use in business.
If you're ready to stop throwing tools at the problem and get clear on how to run your business with intention, this one’s for you.
*UPDATE: Our CEO Systems Strategy Session has been updated to a 90-Minute Session focused session.
🌿Grab your spot for a CEO Systems Strategy
🌿Work With Me: www.yoursystemspro.com
🌿Watch the video on YouTube @kenniqualewter
🌿Let's keep the conversation going. Feel free to send me DM on Instagram @kenniqua.lewter
🌿Follow me on YouTube, @KenniquaLewter
About me: I'm Kenniqua Lewter, a Systems Strategist and HoneyBook Educator, and I help service providers organize and automate systems to simplify their business (and life) and confidently serve dream clients.
Book a Free 20-Minute Clarity Call and I’ll help you identify the #1 system or tech gap holding you back and what to do next. Go to YourSystemsPro.com/Clarity
I love HoneyBook! Save time & boost your client experience—get 30% off with my link!
Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
Thanks for listening! Don't forget to subscribe and leave us a review if you enjoyed this episode.
3 Business Mistakes That Kept Me Broke!!! (But Here's How You Can Avoid It) | Ep.12
Systems Rehab | Client Experience Systems for Service Providers
In this episode, I’m getting real about some of the biggest mistakes I see (and have made myself) when it comes to growing a sustainable business. We’re talking about underpricing, giving away too much for free, and offering all the things to try to serve everyone. Spoiler: that’s a fast track to burnout and stagnation.
I’m sharing some hard lessons I had to learn the hard way—and how shifting my pricing, tightening up my services, and getting intentional about how I deliver value helped me get unstuck. If you’re feeling stretched thin or like your business just isn’t moving the way it should, this one’s for you.
🌿Save 30% off your first year of HoneyBook HERE
🌿Work With Me: www.yoursystemspro.com
🌿Watch the video on YouTube @kenniqualewter
🌿Let's keep the conversation going. Feel free to send me DM on Instagram @kenniqua.lewter
🌿Follow me on YouTube, @KenniquaLewter
About me: I'm Kenniqua Lewter, a Systems Strategist and HoneyBook Educator, and I help service providers organize and automate systems to simplify their business (and life) and confidently serve dream clients.
Book a Free 20-Minute Clarity Call and I’ll help you identify the #1 system or tech gap holding you back and what to do next. Go to YourSystemsPro.com/Clarity
Thanks for listening! Don't forget to subscribe and leave us a review if you enjoyed this episode.
How I Save 10 Hours + Per Week with HoneyBook | Ep.11
Systems Rehab | Client Experience Systems for Service Providers
In this episode, I’m sharing how I use HoneyBook to keep my business running smoothly. I talk about what things looked like before I found HoneyBook, why I chose it over other tools, and how it helps me stay organized and serve clients better.
From automating tasks to organizing leads and projects with tags and templates, I’m giving you a behind-the-scenes look at how I make it all work. I’ll also share a few features I don’t use in HoneyBook. If you’re a service provider looking to get your systems together, this one’s for you!
*Episode Update: In this episode, I mentioned that I had switched from using HoneyBook Contact Forms to exclusively using HoneyBook Lead Forms. Since then, I’ve updated our process after testing user behavior on our website. We’re now using a Contact Form as our main inquiry form, with Lead Forms as secondary forms that are triggered through automation.
🌿Save 30% off your first year of HoneyBook HERE
🌿Our new website! www.yoursystemspro.com
🌿Watch the video on YouTube @kenniqualewter
🌿Let's keep the conversation going. Feel free to send me DM on Instagram @kenniqua.lewter
🌿Follow me on YouTube, @KenniquaLewter
About me: I'm Kenniqua Lewter, a Systems Strategist and HoneyBook Educator, and I help service providers organize and automate systems to simplify their business (and life) and confidently serve dream clients.
Book a Free 20-Minute Clarity Call and I’ll help you identify the #1 system or tech gap holding you back and what to do next. Go to YourSystemsPro.com/Clarity
Ready to finally streamline your service-based business with HoneyBook? Head over to yoursystemspro.com to get started.
Thanks for listening! Don't forget to subscribe and leave us a review if you enjoyed this episode.
What I’ve Been Up To + What’s Coming for You | Ep.10
Systems Rehab | Client Experience Systems for Service Providers
In this episode, I’m opening up about why I took a month and a half off from social media and podcasting—and what’s changed since then. This wasn’t just a random break; it was a much-needed pause to reset, reflect, and realign how I show up and serve. I talk about how I was stuck in a cycle of creating content just to check a box, and what I’ve done to make sure my content is now more intentional, engaging, and aligned with both my business and my audience.
I also share some exciting updates, including the move into my new office space—designed specifically for in-person events and workshops—and how that fits into the bigger picture of my business evolution. Plus, I give you a behind-the-scenes look at what’s coming up in Season Two: new guest interviews, deeper conversations around systems, and fresh strategies to help you simplify and scale your service-based business.
If you’ve ever felt overwhelmed by content creation or disconnected from your business vision, this episode will give you the permission and perspective to reset your systems and show up with intention.
🌿Our new website! www.yoursystemspro.com
🌿Let's keep the conversation going. Feel free to send me DM on Instagram @kenniqua.lewter
🌿Follow me on YouTube, @KenniquaLewter
About me: I'm Kenniqua Lewter a Systems Strategist and HoneyBook Educator, and I help service providers organize and automate systems to simplify their business and life.
Book a Free 20-Minute Clarity Call and I’ll help you identify the #1 system or tech gap holding you back and what to do next. Go to YourSystemsPro.com/Clarity
Thanks for listening! Don't forget to subscribe and leave us a review if you enjoyed this episode.
Part 2 Series: How to Stop Working IN Your Business & Start Working ON It! | Ep.9
Systems Rehab | Client Experience Systems for Service Providers
In this episode of the Systems Rehab Podcast, I’m breaking down how to align your daily tasks with your bigger business goals—because staying busy doesn’t always mean making progress! I’ll walk you through goal setting using the SMART framework and share how categorizing your tasks can boost your productivity and efficiency. Plus, we’ll talk about the power of eliminating, delegating, and automating the things that aren’t actually helping you make money. If you’re ready to work smarter and build a business that flows, this episode is for you!
This is apart of a 4-Part Series:
Part 1 Series: The 3 Biggest Time Traps Keeping You Stuck With Endless Tasks
About Me!
I'm Kenniqua, wife, mom, Systems Strategist, and HoneyBook Educator. I help online service providers organize and automate systems to simplify their business and confidently service dream clients.
I would love to work with you! Visit my website HERE
Follow Kenniqua's YouTube channel, KenniquaJ for more insightful content focused on system strategy and entrepreneurship.
Give HoneyBook A Try!I love HoneyBook! Save time & boost your client experience—get 30% off with my link!
Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
Thanks for listening! Don't forget to subscribe and leave us a review if you enjoyed this episode.
The 3 Biggest Time Traps Keeping You Stuck With Endless Tasks | Ep.8
Systems Rehab | Client Experience Systems for Service Providers
In today's episode of Systems Rehab(formally known as the Getting Over The Hump Podcast), we’re diving into the three biggest time traps that are likely keeping you stuck in an endless cycle of tasks and to-do lists that never seem to shrink. If you feel like you're constantly spinning your wheels, it's probably because you're falling into one (or more) of these traps.
What You’ll Learn
But don't worry – I'm breaking them down and showing you exactly how to break free. I’m not just going to tell you about these time traps – I’m sharing how they showed up in my own life and how I overcame them. You’ll walk away with a clear action plan for how to get yourself out of these traps, too.
This is Part 1 of our 4-Part Series "I'm Juggling Way Too Many Tasks" Podcast and YouTube series. Please subscribe so you don't miss an episode.
This is a part of a 4-Part Series:
Part 2 Series: You're Wasting Time on the Wrong Tasks - Here's How to Fix It
Resources Mentioned:
About Me!
I'm Kenniqua, wife, mom, Systems Strategist, and HoneyBook Educator. I help online service providers organize and automate systems to simplify their business and confidently service dream clients.
I would love to work with you! Visit my website HERE
Follow Kenniqua's YouTube channel, KenniquaJ, for more insightful content focused on system strategy and entrepreneurship.
Book a Free 20-Minute Clarity Call and I’ll help you identify the #1 system or tech gap holding you back and what to do next. Go to YourSystemsPro.com/Clarity
Thanks for listening! Don't forget to subscribe and leave us a review if you enjoyed this episode.
Why Most Virtual Assistants Stay Stuck – 5 Systems You NEED to Grow! | Ep.7
Systems Rehab | Client Experience Systems for Service Providers
Are you feeling stuck in your virtual assistant business? You’re working hard, but something is holding you back from real growth. The truth is, that most VAs struggle because they’re missing key systems that create efficiency, consistency, and scalability.
In this episode, I’m breaking down the 5 essential systems every virtual assistant needs to build a sustainable and thriving business and my B.O.S.S Framework that I use to help my clients organize and automate their businesses with ease.
Grab a piece of paper, a pen, and your favorite beverage, and let's dive in!
Work With Me:
I help online service providers organize and automate systems to simplify their business and serve dream clients with confidence.
I would love to learn more about your business and your goals, jump on a clarity call with me to see how we can work together. Book Clarity Call or visit our website HERE.
If you liked this episode, check out these!
Set Systems, Not Goals To Achieve Your Goals
Struggling to stay on top of client communication, listen to this
5 Mistakes Your Making With Client Onboarding
Have a question or comment about today's episode? Send me a text.
Book a Free 20-Minute Clarity Call and I’ll help you identify the #1 system or tech gap holding you back and what to do next. Go to YourSystemsPro.com/Clarity
Ready to finally streamline your service-based business with HoneyBook? Head over to yoursystemspro.com to get started.
Thanks for listening! Don't forget to subscribe and leave us a review if you enjoyed this episode.
The ONE Habit that is Changing My Life | Ep.6
Systems Rehab | Client Experience Systems for Service Providers
In this episode, we’re breaking down why goals alone won’t get results. This episode is for you if you’ve ever set ambitious goals but struggled to follow through.
Learn how to build systems that support your goals, streamline your client journey, and use automation to create a seamless, high-end experience for your clients—without extra work.
Calls to Action:
- Subscribe to "Getting Over the Hump Podcast" for weekly episodes.
- Want to work with Kenniqua, Book a 30-Minute Coffee Chat. HERE
- Follow Kenniqua's YouTube channel, KenniquaJ for more insightful content focused on system strategy and entrepreneurship.
I love HoneyBook! Save time & boost your client experience—get 30% off with my link!
Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
Thanks for listening! Don't forget to subscribe and leave us a review if you enjoyed this episode.
Get MORE Done in 12 weeks than most do in 12 Months | Ep.5
Systems Rehab | Client Experience Systems for Service Providers
Struggling to stay on top of your business goals? In this episode, I’m sharing how the 12-Week Year can transform the way you work and help you achieve more in less time. Say goodbye to procrastination and overwhelm and hello to focus and results!
We’ll cover:
- What the 12-Week Year is and why it works
- How to set realistic, measurable goals
- Tips for staying accountable and making consistent progress
I've just started implementing this system into my business and life and it's already proven to be a game-changer for me, and I know it can help you too! Grab your notebook, hit play, and crush those goals together.
Please share your 12-week goals with me by text —I’d love to hear what you’re working on!
Resource Mentioned
Book: The 12 Week Year
Grab 12 Week Year Notes Google Doc
Calls to Action:
- Check out our FREEBIES (ie. Client Journey Roadmap, Website Content Planner, HoneyBook Starter Guide, and more to take your service-based business to the next level. Visit Here.
- Subscribe to "Getting Over the Hump Podcast" for weekly episodes.
- Want to work with Kenniqua, Book a 30-Minute Coffee Chat. HERE
- Follow Kenniqua's YouTube channel, KenniquaJ for more insightful content focused on system strategy and entrepreneurship.
Book a Free 20-Minute Clarity Call and I’ll help you identify the #1 system or tech gap holding you back and what to do next. Go to YourSystemsPro.com/Clarity
I love HoneyBook! Save time & boost your client experience—get 30% off with my link!
Let's Work Together
Here to simplify, streamline, and elevate your business!
Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
Thanks for listening! Don't forget to subscribe and leave us a review if you enjoyed this episode.
Struggling to Stay on Top of Client Communication? Listen to this. | Ep.4
Systems Rehab | Client Experience Systems for Service Providers
How can you use email templates to streamline your client workflow and use client management software like HoneyBook (or any client management software) to automate and simplify your service-based business? In this episode, we will focus on how email templates can automate and streamline communication at every stage of the client workflow, from inquiry to project completion. I will cover how to set up automated emails and save time on repetitive tasks.
Resources:
Client Flow Worksheet HERE
HoneyBook Discount *30% (not 50%) - Grab Discount Here
Calls to Action:
- Check out our FREEBIES (ie. Client Journey Roadmap, Website Content Planner, HoneyBook Starter Guide, and more to take your service-based business to the next level. Visit Here.
- Subscribe to "Getting Over the Hump Podcast" for weekly episodes.
- Want to work with Kenniqua, Book a 30-Minute Coffee Chat. HERE
- Follow Kenniqua's YouTube channel, KenniquaJ for more insightful content focused on system strategy and entrepreneurship.
Book a Free 20-Minute Clarity Call and I’ll help you identify the #1 system or tech gap holding you back and what to do next. Go to YourSystemsPro.com/Clarity
I love HoneyBook! Save time & boost your client experience—get 30% off with my link!
Let's Work Together
Here to simplify, streamline, and elevate your business!
Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
Thanks for listening! Don't forget to subscribe and leave us a review if you enjoyed this episode.
Stop Losing Clients to Chaos (Here's How) | Ep.3
Systems Rehab | Client Experience Systems for Service Providers
Welcome to the podcast! If you're a coach, service provider, creative, or consultant feeling overwhelmed by managing your clients, you're in the right place. Today, we’re diving into how to map out an effective client workflow for your service-based business. We’ll break down what a client flow is, why it’s crucial for your success, and how a few small tweaks can help you earn more. Plus, I’ll guide you through the 5 key stages of a client flow that works. No matter the client management software you choose, these tips are easy to implement and designed to simplify your business. Let’s get started!
Resources:
Client Flow Worksheet HERE
HoneyBook Discount *30% (not 50%) - Grab Discount Here
Calls to Action:
- Check out our FREEBIES (ie. Client Journey Roadmap, Website Content Planner, HoneyBook Starter Guide, and more to take your service-based business to the next level. Visit Here.
- Subscribe to "Getting Over the Hump Podcast" for weekly episodes.
- Want to work with Kenniqua, Book a 30-Minute Coffee Chat. HERE
- Follow Kenniqua's YouTube channel, KenniquaJ for more insightful content focused on system strategy and entrepreneurship.
Book a Free 20-Minute Clarity Call and I’ll help you identify the #1 system or tech gap holding you back and what to do next. Go to YourSystemsPro.com/Clarity
I love HoneyBook! Save time & boost your client experience—get 30% off with my link!
Let's Work Together
Here to simplify, streamline, and elevate your business!
Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
Thanks for listening! Don't forget to subscribe and leave us a review if you enjoyed this episode.
Why Your Client Journey Feels Messy (And How to Fix It) | Ep.2
Systems Rehab | Client Experience Systems for Service Providers
Is your client journey helping your business grow—or holding it back? In this episode, I’m breaking down 3 simple steps to improve your client journey and sharing an example to help you apply these strategies to your service-based business. Whether you’re struggling with onboarding, follow-ups, or keeping your process organized, this episode will give you actionable tips to create a smooth, stress-free experience for both you and your clients. Tune in to start streamlining your workflow and wow your clients every step of the way!
Calls to Action:
- Check out our FREEBIES (ie. Client Journey Roadmap, Website Content Planner, HoneyBook Starter Guide, and more to take your service-based business to the next level. Visit Here.
- Subscribe to "Getting Over the Hump Podcast" for weekly episodes.
- Want to work with Kenniqua, Book a 30-Minute Coffee Chat. HERE
- Follow Kenniqua's YouTube channel, KenniquaJ for more insightful content focused on system strategy and entrepreneurship.
I love HoneyBook! Save time & boost your client experience—get 30% off with my link!
Let's Work Together
Here to simplify, streamline, and elevate your business!
Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
Thanks for listening! Don't forget to subscribe and leave us a review if you enjoyed this episode.
5 Mistakes You're Making with Client Onboarding | Ep.1
Systems Rehab | Client Experience Systems for Service Providers
Episode Summary:
In this episode, Kenniqua talks about 5 mistakes service-based businesses make during client onboarding. Let's talk about processes, systems, and templates to help make your client onboarding run more efficiently.
Ready to streamline your leads, onboarding, offboarding, and everything in between. I love using HoneyBook! Want to give HoneyBook a try, save 30% off a new subscription. Grab The Deal Here!
Calls to Action:
- Check out our FREEBIES (ie. Client Journey Roadmap, Website Content Planner, HoneyBook Starter Guide, and more to take your service-based business to the next level. Visit Here.
- Subscribe to "Getting Over the Hump Podcast" for weekly episodes.
- Want to work with Kenniqua, Book a 30-Minute Coffee Chat. HERE
- Follow Kenniqua's YouTube channel, KenniquaJ for more insightful content focused on system strategy and entrepreneurship.
I love HoneyBook! Save time & boost your client experience—get 30% off with my link!
Let's Work Together
Here to simplify, streamline, and elevate your business!
Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
Thanks for listening! Don't forget to subscribe and leave us a review if you enjoyed this episode.
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How To Get Repeat Clients (Keep them Coming Back Again and Again!) | Ep.25
44:19
Scaling Your Business with Systems, Delegation, and Sales (ft. Cassandra Barrett) | Ep.24
39:26
Can Cycle Syncing Make You More Productive? I’m Really Curious | Ep.23
18:00
Your Back-to-Business Game Plan (Summer Is Over!) | Ep.22
17:05
Navigating Life's Seasons: Systems and Synergy with Crystal P. Sherrill | Ep.21
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Save 10+ Hours Every Week with 3 Simple Systems for Service Providers | Ep.20
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Why Your Current Content Strategy Isn't Generating Leads with Pixistock CEO | Ep.19
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Rebuilding My Lead Gen System from Scratch | Behind-the-Systems | Ep.18
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Why Your Client Management System Isn’t Working (Let’s Fix It Today) | Ep.17
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Easy Steps to Fix Your Client Onboarding Today | Ep.16
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How to Do More of What You Love | Time-Saving Systems | Ep.15
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How to Grow Your Business Without Burning Out with Jillian Dolberry | Ep.14
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Finally Turn the Chaos in Your Head into a Clear, Streamlined Operation | Ep.13
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3 Business Mistakes That Kept Me Broke!!! (But Here's How You Can Avoid It) | Ep.12
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How I Save 10 Hours + Per Week with HoneyBook | Ep.11
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What I’ve Been Up To + What’s Coming for You | Ep.10
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Part 2 Series: How to Stop Working IN Your Business & Start Working ON It! | Ep.9
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The 3 Biggest Time Traps Keeping You Stuck With Endless Tasks | Ep.8
25:13
Why Most Virtual Assistants Stay Stuck – 5 Systems You NEED to Grow! | Ep.7
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The ONE Habit that is Changing My Life | Ep.6
14:39
Get MORE Done in 12 weeks than most do in 12 Months | Ep.5
35:33
Struggling to Stay on Top of Client Communication? Listen to this. | Ep.4
31:35
Stop Losing Clients to Chaos (Here's How) | Ep.3
34:35
Why Your Client Journey Feels Messy (And How to Fix It) | Ep.2
17:44
5 Mistakes You're Making with Client Onboarding | Ep.1
21:36