Culture Champions by CultureX
Most corporate cultures are average or worse, but a rare handful walk the talk and produce outstanding outcomes. This podcast series shares lessons from senior executives at "Culture Champion" companies that produce both exceptional business results and a world-class employee experience.
Culture Champions by CultureX
Craig Kliethermes, CEO, RLI Insurance Company
Craig Kliethermes is the CEO of RLI Insurance Company
In 1961, Gerald Stephens founded Replacement Lens Inc to offer a novel insurance policy that covered the cost of replacing contact lenses. As the price of contacts fell over time, insurance demand fell as well, but RLI already diversified into other niche insurance markets.
Today, RLI offers dozens of highly specialized insurance products across a wide range of niche markets that fill unmet customer needs
This steady stream of new product introductions has allowed RLI to deliver the highest revenue growth among specialty insurers over the past five years and total shareholder returns at the top of the industry
RLI attributes much of the company’s success to great people and its distinctive culture, captured in the tagline "different works."
Employees love the culture, and have voted RLI one of Glassdoor’s best places to work for four of the last six years.
RLI puts five core values--ownership, customer focus, drive, innovation, and integrity at the heart of its culture
We analyzed how more than 50,000 employees described their company in Glassdoor reviews for 45 insurance companies. We found that RLI employees spoke about the company's core values much more frequently and positively than employees in peer companies.
In this episode, Craig discusses the vital role culture plays in RLI’s success, and how the company fosters such a strong one.