In the Thick of IT
Welcome to In the Thick of IT – an insightful and engaging podcast that brings together top experts and leaders from within ITGL to delve into the pressing digital challenges faced by clients across a variety of industries.
In the Thick of IT
Episode 07: How technology is transforming NHS call centres
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ITGL
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Season 1
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Episode 7
In this episode, Elena, our Collaboration Practice Lead, is joined Jason Newbury-Smith and Joe Pratten to explore how healthcare clinicians are regularly tasked with engaging in patient conversions on some of the most serious and challenging topics, multiple times a day. Our latest podcast focuses on healthcare call centres, and discusses how Cisco Contact Center can be used to track staff welfare in real time, helping to ensure that both staff members and patients get the support and care they need, when they need it.