UH-OH Conversations with Cohesive Leaders
Every leader has an UH-OH moment. The great ones know how to turn those moments into momentum.
In UH-OH Conversations with Cohesive Leaders, Dr. Troy Hall and Ben-Jamin Toy chat with industry experts for candid, high-stakes confessions regarding their most crucial leadership mistakes. We peel back the curtain on the errors that cost time, money, and trust, and more importantly, we map out the exact steps taken to fix them.
Designed for emerging leaders and seasoned executives alike, this podcast is your weekly guide to building emotional resilience, fostering cohesive teams, and leading with a strong, ethical backbone. Stop fearing the UH-OH and start mastering the recovery.
UH-OH Conversations with Cohesive Leaders
When a “Sure Thing” Falls Flat
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In this episode of UH-OH Conversations with Cohesive Leaders, hosts Dr. Troy Hall and Ben-Jamin Toy chat with Will Crosswell, Chief Retail Officer at Ardent Credit Union. Will shares a pivotal career misstep when he walked into a credit union presentation underprepared and overconfident. Instead of gaining buy-in, he faced a hard reality check that became a turning point in his leadership journey.
Through this candid conversation, Will unpacks what happens when trust is assumed rather than earned, why preparation is non-negotiable, and how humility plays a role in leadership growth. His story offers a reminder that even our most uncomfortable UH-OH moments can become the foundation for stronger, more cohesive leadership.
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