The Local Biz Show

Automate and Elevate: Transform Your Local Business with CRM and SMS Marketing Strategies

Local Biz Domination Season 1 Episode 10

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Unlock the secrets to mastering marketing automation for your local business and transform how you engage with customers forever. Imagine reducing your workload while enhancing your customer relationships—Local Biz Domination CRM makes it possible. We explore how features like pre-designed templates and automated drip campaigns can streamline communication, resulting in professional interactions without the hustle. You'll also discover why SMS marketing is indispensable in our smartphone-driven world, offering a direct line to your customers' attention spans and providing instant gratification when they need it most.

Ever struggled to keep your social media presence consistent? Say goodbye to last-minute posts as we unveil techniques for scheduling content in advance, ensuring a steady and engaging online presence. Our discussion highlights innovative tools like voicemail drops for adding a personal touch, and AI-powered content creation to banish writer’s block. Plus, learn how to optimize your marketing efforts with A/B testing and multi-channel campaigns, keeping your audience captivated across various platforms. With automated follow-ups and targeted messaging, you’ll nurture vital customer relationships effortlessly, freeing up your time to focus on growing your business.

Discover how Local Biz Domination can revolutionize your business operations. Our AI-driven CRM is designed to crush inefficiencies, automate tasks, and empower entrepreneurs to focus on growth and innovation. Visit https://LocalBizDominance.com to learn more and unlock the full potential of your business today.

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Powered by Local Biz Domination (https://LocalBizDominance.com) : The leading platform for automating your lead generation, nurturing, and conversion, empowering businesses to work smarter and close deals faster.

Speaker 1:

Ever feel like you need an extra set of hands, or maybe two, just to keep up with marketing your local business? Oh, absolutely, Especially when you're already wearing all the hats right, it's like you said, between serving customers, managing inventory, all that good stuff, who has time to become a marketing whiz on top of everything else?

Speaker 2:

And the thing is, you don't have to. That's where we get into the exciting world of marketing automation.

Speaker 1:

Exactly, into the exciting world of marketing automation.

Speaker 2:

Exactly, and that's what we're diving into today exploring how to leverage this technology, you know, to reach more customers, build those relationships, all without being chained to your computer 24-7.

Speaker 1:

Precisely Without being chained to your computer 24-7, it's like having, you know, a whole team of marketing assistants working behind the scenes.

Speaker 2:

Minus the extra paychecks, which is always a bonus, right yeah?

Speaker 1:

Always a bonus, minus the extra paychecks, which is always a bonus, right yeah, always a bonus. So to really get into the nitty gritty, we're using local biz domination CRM as our case study today.

Speaker 2:

And this is a great example because it tackles a lot of the pain points local businesses face.

Speaker 1:

It really does. But even if you're not using this specific platform, stick with us.

Speaker 2:

Yeah, the concepts are universal and, honestly, the features we're about to dive into are pretty game changing for any business owner to understand 100%.

Speaker 1:

Now, one thing that often trips people up is email marketing. They think, oh, that's just for the big guys. But local biz domination CRM makes it so approachable.

Speaker 2:

It's true, gone are the days of needing a dedicated tech person just to send out a newsletter.

Speaker 1:

Right, they've got these pre-designed templates, so your emails look super professional.

Speaker 2:

And it's not just about looking good, it's about saving you a ton of time, like with their drip campaigns. Imagine this Someone downloads, like, say, a free recipe book from your website.

Speaker 1:

OK, I'm with you. They love your chocolate chip cookies.

Speaker 2:

Exactly and because they signed up on your website. Local biz domination CRM can automatically send a series of emails over the next few weeks, each perfectly timed, each offering something valuable.

Speaker 1:

Building that relationship without you having to lift a finger.

Speaker 2:

Exactly Like magic, but it's really just smart technology, and what I love is that you can customize these templates, so it's not just cookie cutter.

Speaker 1:

One size fits all. What I love is that you can customize these templates, so it's not just cookie cutter.

Speaker 2:

One size fits all? Not at all. You get that polished look, but the message still feels authentically you.

Speaker 1:

Okay, I'm sold, but let's talk about something even more instant, shall we? Because we're living in a smartphone world and that means SMS marketing.

Speaker 2:

Oh, now those text messages. They have a way of grabbing your attention, don't they?

Speaker 1:

They really do, and local Diz Domination CRM knows how to leverage that power. It's all about meeting people where they are.

Speaker 2:

Right, and sometimes they're not checking their email every second, but that phone, it's practically an extension of their hand.

Speaker 1:

Exactly so. Imagine needing to send out a last minute reminder about, I don't know, a flash sale or a change in hours.

Speaker 2:

A couple clicks and boom targeted messages right in your customer's hands exactly when they need to see it.

Speaker 1:

Talk about instant gratification. And speaking of staying connected, let's move on to another area where local biz domination CRM excels Social media management. Social media, it's like this whole other beast, right Don't?

Speaker 2:

tell me about it.

Speaker 1:

It's not enough to just, you know, post a picture of your cat on a Friday. You've got to be consistent, engaging with your followers.

Speaker 2:

It can feel like a full-time job in itself, for sure.

Speaker 1:

Right, and again you still got a business to run. But local biz domination CRM really steps up to the plate here.

Speaker 2:

Big time. One of the things I love is the scheduling feature, because consistency is key, right 100%. So imagine this it's Wednesday afternoon, you're slammed getting ready for the weekend rush.

Speaker 1:

Yeah, okay, I feel this.

Speaker 2:

Right, and instead of stressing about posting on Instagram, you've already got your content lined up for the entire week.

Speaker 1:

Because you planned it out in advance.

Speaker 2:

Exactly Pictures, maybe a fun behind the scenes video, whatever you've got, and it just posts automatically. Just like that. But it goes beyond posting too. They've got this great auto responder feature for messages.

Speaker 1:

Oh, I've seen those. Yeah, are those actually effective? I always wonder.

Speaker 2:

They can be a lifesaver, honestly, because, let's be real, you can't always answer a message. Right, this second.

Speaker 1:

No way, especially when you're knee deep in. Well, whatever it is, you do.

Speaker 2:

Right. So this way, even if you're busy, the customer gets that instant acknowledgement.

Speaker 1:

So they know you've seen their message and you'll get back to them.

Speaker 2:

Exactly Keeps that communication flowing without you being glued to your phone.

Speaker 1:

Love it Now. Speaking of reaching out, remember we mentioned voicemail drops. Yeah, I feel like those are kind of a forgotten art these days.

Speaker 2:

People think it's old school, but honestly it can be really effective.

Speaker 1:

More so than like Another email.

Speaker 2:

Think about it how many emails do you get in a day?

Speaker 1:

Oh, don't even get me started, it's overwhelming.

Speaker 2:

Exactly, but a voicemail from a business you know that feels more personal.

Speaker 1:

Okay, that's a good point. I see where you're going with this.

Speaker 2:

And local biz domination CRM lets you record it once and then boom, it's like you personally called all those people.

Speaker 1:

Without having to actually make a million phone calls, right.

Speaker 2:

Okay, ready for something even more high tech?

Speaker 1:

Hit me.

Speaker 2:

Let's talk about AI powered content creation.

Speaker 1:

Ooh okay, Now this is where it gets really futuristic.

Speaker 2:

A little bit, but in a good way. It's like having a super powered brainstorming buddy.

Speaker 1:

So not robots taking over my entire marketing strategy.

Speaker 2:

Not quite. Think of it more like, let's say, you're stuck on a headline for your new promotion.

Speaker 1:

Happens to the best of us. Writer's block is real.

Speaker 2:

You can actually plug in what you have into local biz. Domination CRM and their AI engine will give you a bunch of options.

Speaker 1:

No way.

Speaker 2:

It analyzes your text and generates headlines tailored to your message.

Speaker 1:

That is wild. So it's not just pulling from like a generic database of headlines.

Speaker 2:

It's learning from your content, which is pretty cool.

Speaker 1:

Very cool, but remember you're always in control.

Speaker 2:

Always, you get to choose what you like, tweak it to fit your brand's voice, all of that.

Speaker 1:

Okay, that makes me feel better. Now you mentioned A-B testing earlier. Can we dig into that a little more?

Speaker 2:

Absolutely. It's like a science experiment, but for your marketing. Let's say you've got two different subject lines for an email.

Speaker 1:

Okay, so I'm trying to decide between, like new arrivals you'll love versus what's a good one.

Speaker 2:

Sale alert 20% off your favorites. Something catchy like that.

Speaker 1:

Yes, okay, love it. So I've got my two options.

Speaker 2:

What do I do? You send each version to a small portion of your email list and see which one performs better.

Speaker 1:

So you're testing the waters before you do a full cannonball.

Speaker 2:

Exactly. It takes the guesswork out of it.

Speaker 1:

That's awesome Data-driven decisions. I like it.

Speaker 2:

Exactly, and this is just scratching the surface. Then you've got things like multi-channel campaigns.

Speaker 1:

Multi-channel campaigns. So we're talking beyond just email and social media.

Speaker 2:

Way beyond. Think about it. Someone visits your website, signs up for your newsletter. With a tool like Local Biz Domination CRM, that action can trigger a whole chain reaction.

Speaker 1:

Okay, I'm intrigued. What kind of chain reaction are we talking about here?

Speaker 2:

So they get a welcome email, obviously. Then a few days later, maybe they get a personalized text message with a special offer. Oh it's smart. And then, sprinkled in, you've got targeted social media posts showcasing your products.

Speaker 1:

So, no matter where they are online, they're getting those reminders.

Speaker 2:

Subtle but effective.

Speaker 1:

I like it. It's all connected.

Speaker 2:

Exactly, and the best part is, you set it up once and then the platform. Speaking of working smarter, not harder, we've got to talk about customer retention, because keeping those loyal customers happy is key?

Speaker 1:

Oh, absolutely. It's much easier to sell to someone who already loves your stuff.

Speaker 2:

That's 100 percent. And that's where those workflow templates in local biz domination CRM come in handy again. Those automated follow ups are pure gold.

Speaker 1:

Give me an example, paint me a picture.

Speaker 2:

Let's say, someone just booked a table at your restaurant.

Speaker 1:

Okay, they're coming in for your famous spaghetti carbonara.

Speaker 2:

Perfect. So the next day they get a nice little thank you email automatically, maybe with a link to leave a review, smart and then a couple weeks later they get another message reminding them about your new seasonal menu.

Speaker 1:

It's like you've got this, this invisible marketing assistant just taking care of business.

Speaker 2:

Exactly and because you know you can customize these campaigns, you can get really specific. Let's say you're a baker Right and you know some customers just can't get enough of that gluten free sourdough which, let's be real, is a gift to the world. Right. So when you're running a special on gluten-free goodies, boom Targeted message just for them.

Speaker 1:

It's like you're reading their minds, but really it's just you know, smart automation at work.

Speaker 2:

Exactly, and all of this means you get time back, time you used to spend doing all this manually.

Speaker 1:

Which, let's face, it can feel like a black hole sometimes.

Speaker 2:

It can be a real time suck, but now you've got those hours back to focus on I don't know what's something you would rather be doing than agonizing over email subject lines.

Speaker 1:

I'd probably be whipping up some new culinary creations, honestly Testing out recipes. Get my hands dirty. Or maybe just taking a nap.

Speaker 2:

There you go. That's what I'm talking about, Because automation it's not about becoming a slave to technology.

Speaker 1:

Right, it's about leveraging it to work for you.

Speaker 2:

Exactly, it's about giving you the freedom to do what you do best to build your business, to connect with your customers on a human level.

Speaker 1:

And isn't that what it's all about at the end of the day Making those genuine connections 100%. Well, I think we've covered a lot of ground today, from email drip campaigns to AI-powered content, even the power of a well-timed voicemail.

Speaker 2:

And you know we've been using local biz. Domination CRM is our example, but it's bigger than that, really.

Speaker 1:

Right. These principles apply across the board, no matter what platform you're using.

Speaker 2:

Exactly. If you take one thing away from today's deep dive, let it be this Marketing automation. It's not some futuristic fantasy.

Speaker 1:

It's not just for the big guys with deep pockets.

Speaker 2:

It's accessible. It's affordable and it can be a total game changer for local businesses.

Speaker 1:

Especially in today's world right.

Speaker 2:

Absolutely so. As you go about your ROOC, think about this what's one thing, just one, that you could automate today?

Speaker 1:

What could you take off your plate, you know? Free up some mental space, maybe even spark a little more joy in your day to day, Because you deserve that.

Speaker 2:

A hundred percent.

Speaker 1:

We would love to hear your thoughts. Head over to our social media pages. Tell us what you're going to automate. Until next time, happy marketing.