Training That Scales: How to Train Volunteers Consistently Across Locations | Ep 20

“Training that needs to be repeated adds a layer of complexity most nonprofits aren’t tracking well.”

👉🏻 Want a guide to scaling volunteer training?
Download the FREE guide: https://public.volunteermatters.org/files/podcast/whitepapers/Training_Volunteers_at_Scale_(ep20).pdf

Join Mark, President, and Sophia, Customer Success Coach at VolunteerMatters, a leading volunteer management software dedicated to helping nonprofits build stronger, more impactful volunteer programs.

This episode dives deep into:
- Why volunteer training directly impacts your mission’s success
- How to balance standardization with flexibility
- The power of learning management systems (LMS) and other tech tools
- How to measure success through completion rates, feedback, retention, and repeat requirements
- …and more.

Timestamps:
00:00 – Welcome and Topic Introduction
01:00 – Why Volunteer Training Matters
01:48 – The Challenges of Scaling Training
02:56 – Maintaining Consistency in Training Content
03:50 – Adapting for Diverse Volunteer Audiences
04:50 – Delivery Methods and Oversight Challenges
05:30 – Principles of Scalable Volunteer Training
08:59 – Leveraging Technology for Training Delivery
10:00 – Assigning Ownership Over Training Content
10:50 – Training the Trainers
12:00 – Learning Management Systems and Online Tools
13:05 – Addressing Concerns Around Online Training
15:00 – Quizzing and Measuring Retention
19:00 – Key Metrics for Evaluating Training Success
21:00 – The Importance of Feedback Loops
23:00 – Recap of Training Best Practices
25:00 – Training Expiration and Recertification
29:00 – Real-World Example (YMCA)

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Website: https://www.volunteermatters.com/
Apple Podcasts: https://podcasts.apple.com/us/podcast/the-volunteermatters-podcast/id1765384042
Spotify: https://open.spotify.com/show/41OzyIlomp8LLrZ68fgb77?si=sg92xnBGRDuL4HDnB_F1Rg