Ep. 95: TL;DL - The $213K Mistake Leaders Keep Making with Lisa Snow

Summary:

This episode features a "Too Long, Didn't Listen" (TLDL) summary of my conversation with Lisa Snow, founder of On the Mend Wellness. After 17 years revolutionizing employee wellness, Lisa has discovered something powerful: the same lack of systems preventing leaders from prioritizing their health is creating chaos in their business. We explore why wellness programs deliver measurable ROI, what turnover actually costs, and why connection in the workplace is fundamentally human.

Chapters:

01:32 Takeaway #1: Your Health Bottleneck Is a Systems Problem

02:54 Takeaway #2: Wellness Is a Retention Strategy with Measurable ROI

04:55 Takeaway #3: Connection and Community Are Fundamentally Human

Transcript

Intro

Scott Raven: Welcome to The Corvus Effect, where we explore what it takes to succeed professionally and truly enhance all parts of your life. I'm Scott Raven, Fractional COO and your host. Each episode we go behind the scenes with leaders who've mastered the delicate harmony of growing their professional endeavors while protecting what matters most. Ready to transform from Chief Everything Officer to achieving integration in all facets of your life? Let's soar!

Guest Introduction

Scott Raven: Hello everyone. Welcome back to The Corvus Effect. This is Scott with our TL;DL, Too Long Didn't Listen, from my conversation with Lisa Snow, founder of On the Mend Wellness, where she's been revolutionizing employee wellness for over 17 years.

What makes Lisa's approach unique is her commitment to making wellness not only unintimidating but beneficial to the bottom line. It all comes from a profound truth that she discovered: the same lack of systems and processes that prevent leaders from prioritizing their health is exactly what's creating chaos in their business.

I certainly hope that you go back and listen to the full episode. It was a wonderful chat with Lisa. But in this TL;DL, let's dive into some of the key takeaways.

Takeaway #1: Your Health Bottleneck Is a Systems Problem

Scott Raven: First, Lisa's game-changing insight that leaders can't prioritize their health if they have a willpower problem that is masking a systems problem in their business.

She explained what drives someone like that to initially hire someone like her. They think they need help with the right exercises, the sets and reps, what the macros should be. Those are the nuts and bolts. It's more about how they have things in their life so that not everything feels like a fire drill. They don't have the proper systems and processes in order to prioritize diet and exercise. They've become their own health bottleneck.

This resonates perfectly with our Corvus principle. When we're talking about health, career, wealth, and connection, they're all interconnected. It's your core systems that help you succeed across all of those dimensions. You can't capitalize on any one of the dimensions when the systems with others are broken.

Takeaway #2: Wellness Is a Retention Strategy with Measurable ROI

Scott Raven: Secondly, her revolutionary reframe that wellness is a retention strategy with a measurable ROI, not a nice-to-have perk.

She cuts straight to the numbers. The average cost of turnover is 213%. That means if there's an employee who you're paying $100K and that person leaves and you didn't want them to leave, that's potentially costing you $213,000.

For small businesses where employees and payroll are the single biggest cost, understanding the cost of turnover goes far beyond just the salary and the additional effort to find a backfill. There are so many more elements in terms of the lost benefit to that business.

Lisa explained it beautifully. If a client's favorite attorney leaves, that client is gone. So what is the five-year value of even half of that attorney's book of business? People associate with the people that they're working with, maybe not necessarily the business name.

As we think about that in the context of Corvus, understanding that health, wellness, proper systems, proper morning routine, and proper evening routine help drive the foundation for financial success. Those are paramount, and those often go overlooked. That is often the reason why people say, "I'm doing all these things, but I'm not seeing the results." Well, let's look back at the foundation that you have.

Takeaway #3: Connection and Community Are Fundamentally Human

Scott Raven: Finally, her profound understanding that connection and community aren't optional. They're fundamentally human.

She says no employee wants to be fully isolated, regardless if they're extroverts or introverts. They want their coworkers to know who they are. They don't want to just be a number.

This is especially critical for teams that have formed post-COVID, which are very distributed in nature. Whether it's a hybrid situation or a remote situation, it's not necessarily a given that people are physically seeing each other every single day. But they do want connection with the people in their workplace.

That is why Lisa, through her work, creates effective community versus forced community. She uses beginner-friendly classes, gift boxes, and shared experiences that invite people to build connection without feeling forced to create it.

How many times in the workplace have you had a situation where you really didn't want to work with a boss, a teammate, or another organization, but you had to? I'm not saying that is something you can completely avoid. That is going to come up. But it's far better to build your professional environment with people who you enjoy working with and have true connection with. That's the biggest thing in terms of Lisa's practice.

Final Thoughts

Scott Raven: Lisa was a phenomenal guest to have. Please make sure to listen to the full episode, subscribe, and share. As always, leave us your comments and feedback so that we are being as impactful as possible. Until next time, I'm Scott. We'll see you on The Corvus Effect. Take care.

Outro

Scott Raven: Thank you for joining me on The Corvus Effect. If today's conversation sparked ideas about how to free yourself from overwhelm, visit TheCorvusEffect.com for show notes, resources, and our free Six Dimensions Assessment, showing you exactly where you're trapped and how to architect your freedom.

While you're there, check out the Corvus Learning Platform, where we turn insights into implementation. If this episode helped you see a new path forward, please subscribe and share it with others who are ready to pursue their definition of professional freedom.

Join me next time as we continue exploring how to enhance your life through what you do professionally. It's time to make that your reality!