The Peswa Podcast
The voice of African entrepreneurship.
The African business ecosystem is filled with stories of triumph, grit and innovation. The Peswa is where those stories live.
The Peswa Podcast
Maureen Atebawone (Toolkit Episode 03): All You Need To Know About Customer Service
In this fiery toolkit episode of The Peswa Podcast, we dive into the raw truth about customer experience in Ghana with a leading CX expert and founder of Bawoni CX, Maureen Atebawone. From unanswered calls to poor personalization, she exposes the pain points customers face daily—and why it’s costing businesses big time.
💥 In this episode:
• The 5 core blocks to building exceptional customer experience
• Why most Ghanaian businesses are failing at customer service
• The one Ghanaian brand getting CX right
• Why data is king in modern customer experience
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