ParcelPedia Podcast

Discovering the Heart of Frisco: ParcelPedia's Community Success with James Banks

• James Banks • Episode 2

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What Makes ParcelPedia Different From Other Shipping Centers Or Post Offices In Frisco?

Wondering why ParcelPedia is the go-to shipping hub in Frisco? Owner James Banks shares the secret sauce behind their success and why locals love this one-stop-shop for all their shipping needs. Tune in as we explore how ParcelPedia offers the convenience of multiple carrier services like US Mail, FedEx, UPS, and DHL all under one roof. James opens up about the surprising stories, like the time they shipped a live lizard, and how these unique experiences are part of a larger commitment to exceptional customer service. With a welcoming atmosphere and a team that knows you by name, ParcelPedia isn’t just a place to send packages; it’s a community hub where every customer is treated like family.

Join us as co-host Sophia Yvette chats with James about the personalized touch that sets ParcelPedia apart. Discover how their dedicated staff, some of whom have been with ParcelPedia for years, ensures a consistent and friendly experience for every visitor. We discuss the standout amenities that make ParcelPedia more than just a shipping center—from free coffee and friendly conversations to the assurance that you’ll never feel rushed. Whether you’re shipping something as common as a postcard or as unusual as a pet, ParcelPedia makes it all possible with a smile. Don't miss this episode if you want to hear why Parcelpedia is a beloved fixture in the Frisco community.

To learn more about ParcelPedia visit:
https://www.ParcelPedia.com
ParcelPedia
8992 Preston Road, Suite 110
Frisco, Texas
972- 335-1450

Speaker 1:

Welcome to the Parcelpedia podcast, the ultimate guide to all things shipping and business services in Frisco, texas, from US mail and FedEx to private mailboxes and packing supplies. We've got you covered. Stay tuned for a special discount code to save on your next order. And now delivering expert tips and insider insights with a smile, here's your host, james Banks. Owner of Parcelpedia.

Speaker 2:

Ever wonder why locals flock to Parcelpedia instead of the usual post office? James Banks spills the secrets behind what makes his shipping hub a standout in the Frisco community. Spoiler alert it's more than just mailboxes. Welcome back everyone. I'm Sophia Yvette, co-host and producer. Back in the studio with James Banks. James, how's it going?

Speaker 3:

Hey Sophia, I'm doing well. How are you?

Speaker 2:

I'm doing well also. So, James, what makes Parcelpedia different from other shipping centers or post offices in Frisco?

Speaker 3:

One of our main differences is that we offer multiple carriers from Parcelpedia. So if you go to the post office, you can do postal services. You go to UPS, you can do UPS services. Here you can do just about everybody. We have post office services, we have FedEx services. You go to UPS, you can do UPS services. Here you can do just about everybody. We have post office services, we have FedEx services, we have UPS options and we also have international DHL services. So you can come shop around all the different carriers. That way you know you get in the best rate or what exactly you need, and it just helps make a decision without you having to bounce around three to four different places.

Speaker 2:

And is it the free coffee, the friendly smiles or the fact that you don't have to wait in?

Speaker 3:

line behind someone's mailing a live lobster? For sure, no live lobsters here, and definitely some friendly conversations. When you come by, you're more than just a number. You're one of our precious customers. You're a guest while you're here, so we always take care of you. You're more than just a number. You're one of our precious customers.

Speaker 2:

You're a guest while you're here, so we always take care of you, and how do you create an atmosphere where customers feel like family and not just another? Next, please.

Speaker 3:

We take the time to work with them. We don't rush them through the line. There's no pressure. When you're here, you know you can take your time. If you have questions, you're more than welcome to ask. We're here to help you, not to try to push you to the back of the line or help the next guest.

Speaker 2:

So when you come here we do our best to remember you the next time we see you call you out by name because you are a friend and you're a part of the community here. Be honest, what's the weirdest thing anyone's tried to ship?

Speaker 3:

from Parcelpedia. So we have shipped a live animal before. Luckily for us it was a small reptile so it was a little bit easier to do as far as how to handle it and how to ship it. But that was definitely the strangest request I've ever had. I mean, they came right up to the counter and said, hey, can I ship this? So we went through all the protocols and got it done.

Speaker 2:

Was it a snake?

Speaker 3:

No, it was a small lizard, like a gecko type of lizard.

Speaker 2:

Okay, okay, what did you ship it?

Speaker 3:

Yeah, we shipped it. It was just to a person, I think. They were just shipping a pet to the owner, so just got them there in one piece.

Speaker 2:

So, james, how do you ensure customers receive personalized services compared to a larger shipping company?

Speaker 3:

We have a dedicated staff here, so when you come you're going to see the same faces, whether you come early in the week, late in the week, from one month to the next month. We keep our staff. They've been here for many years. I think our least 10-year staff member is looking at three years, four years, almost now. So just the same faces you'll see. So it's really easy to build up that rapport when you come with us.

Speaker 2:

And what specific amenities or services set Parcelpedia apart in the Frisco area?

Speaker 3:

I would say our ability to service all the different carriers while you're here, as well as offer a lot of different business services, kind of make it a one-stop shop, whether it's coming to printing, scanning, emailing, shipping, faxing I mean just a number of the services we offer. So instead of you having to figure out oh, I have to do this here, then go there to do this.

Speaker 2:

You can just do it all here at once. And how do you cater to small business owners who rely on your services for their operations?

Speaker 3:

So we cater to them and the idea that they are a small business, not a huge corporation. When it comes to helping out with business printing things of that nature, we can do small batches. You're not forced to print out 50,000 flyers. If you're just doing it for the first time, you know you only have 100 customers. So we help with that the nature of it. And we also have that direct contact communication. If you have a dedicated employee here helping you, it's going to be them every time. So there's no tossing around. You know people picking up the project not knowing what's going on. It's just a real good focus on the customer.

Speaker 2:

And what about for the business owners? Do you have any special packages for them or discounts that you offer them?

Speaker 3:

So we do have incentives for business owners with their mailboxes. So if they do open a mailbox with us they get a lot of the business services complimentary with that mailbox, including scanning some faxing services copies. They get a certain allotment of copies for free before they get any charges.

Speaker 2:

Love it, James. We'll catch you in the next episode. Have a fantastic rest of your day.

Speaker 3:

All right, you too, thank you.

Speaker 1:

Sophia, thanks for joining us on the Parcelpedia podcast. Don't forget mention podcast at our store. To snag 10% off select shipping services, stop by at 8992 Preston Road, suite 110, frisco, texas, or give us a ring at 972-335-1450. We're here to make your shipping a breeze. Until next time, keep shipping and smiling.