ParcelPedia Podcast

Revolutionizing Mail Security: Exploring ParcelPedia's Innovative Notification System

• James Banks • Episode 11

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How Does The Mail Notification Service Work?

Ever wondered if you could know exactly what's waiting in your mailbox without the hassle? Discover how ParcelPedia's cutting-edge mail notification service ensures you’re always in the loop, saving you from unnecessary trips and unwanted surprises. Join James Banks and Sophia Yvette as they uncover the secrets to maintaining peace of mind while keeping your parcels secure. Whether it’s a vital document or that must-have Amazon order, ParcelPedia has you covered with a flexible notification system tailored just for you.

James and Sophia share insights on how to customize alerts to match your lifestyle, accommodating the globetrotter in you. From email notifications to on-demand package photos, they explain how ParcelPedia is redefining convenience in the age of porch piracy and identity theft. Sit back and learn how you can shop with confidence, knowing your mail is in safe hands. Get ready for an enlightening conversation that promises to elevate your shipping and receiving experience to a whole new level of ease and security.

To learn more about ParcelPedia visit:
https://www.ParcelPedia.com
ParcelPedia
8992 Preston Road, Suite 110
Frisco, Texas
972- 335-1450

Speaker 1:

Welcome to the Parcelpedia podcast, the ultimate guide to all things shipping and business services in Frisco, texas, from US mail and FedEx to private mailboxes and packing supplies. We've got you covered. Stay tuned for a special discount code to save on your next order. And now delivering expert tips and insider insights with a smile, here's your host, james Banks. Owner of Parcelpedia.

Speaker 2:

Tired of making unnecessary trips to check your mailbox only to find it empty. With Parcelpedia's mail notification service, you'll always know exactly when your important mail has arrived. Let's explore how it works. Welcome back everyone. I'm Sofia Yvette, co-host, slash producer, back in the studio with James Banks. James, how's it going today?

Speaker 3:

Hey, I'm doing well. How are you?

Speaker 2:

I'm doing well, James, so let's get into it. How does the mail notification service work? Do customers get alerts when their mail arrives?

Speaker 3:

Yes, they do. We always leave it up to the customer. While you first open a mailbox with this, during the application process we always just inquire of you how you would like to be notified. If you do want to be notified, we have mail notifications as well as package notifications. Most people for mail. They prefer emails. They're easier to read and lays it out clear cut.

Speaker 3:

We let you know what you got for the day, who it came from and the date it arrived. It's a great benefit for our customers that are always traveling, always on the move, or may even be out of town at the moment. Because they know what's in the mailbox, there's no question they don't have to run up there, like you said last minute, just to discover a bunch of magazines from Costco. I mean, that's probably not going to help you and it's so really silly for taking your time out of your day to come by and check either an empty mailbox or a mailbox full of just junk. So we always have that option for our customers and it's not something you have to decide on the spot. If you decide three months into your term, hey, you know what. I need to start getting some notifications. So let us know. We'll add you to the list. So for mail, we let you know exactly who it is and when it came. If you need it scanned, that's another service we offer you. Just reach out to us. We need your permission. Of course it is your mail. But as long as you give us express permission, we can scan a document, tax document in. They're not going to fly into the state to get one piece of paper. It's like, hey, scan it, get all the information off of it and they get what they need to have done done.

Speaker 3:

Another awesome notification are the packages. People you know they love the packages. Amazon has spoiled us all. I mean, we all have been a victim of Amazon. So people love to get the packages and know that they're somewhere safe.

Speaker 3:

In the age of porch piracy, in the age of identity theft, it's a very good peace of mind to know that your package is safe, that someone has reached out to you to let you know that they've received it. If you request, say hey, can I see a picture? We'll snap a picture and send it to you whatever you need. That way you know it's here and you can pick it up at your convenience. There's no rush, there's no hurry, just when you're ready to come by and pick it up, we have it for you, you grab it and you're good to go. So if you're traveling, you're on vacation, don't be shy. Order away because it'll come here. We're always here to sign for it, make sure it's safe, store it for you and you pick it up when you come back in town. So the notification system is great. A I mean, they don't have to go out of their way to check something when they can just ask us and we'll check it for them.

Speaker 2:

Yeah, it sounds like an amazing advantage. So, james, can I set up alerts so dramatic that my phone plays a victory sound when my package arrives?

Speaker 3:

You know what you do with your phone and your notification sounds is completely up to you. That, honestly, to me sounds pretty cool A little hurrah, maybe a popper sound, just because you got a package in. That's how I would feel. I'm always excited to open them. But yeah, you can do that. I mean we'll send you a notification for how you prefer. If you tell us, don't send me a notification for anything unless it comes from Lincoln, nebraska, that's all you'll get. You know, if you say I only want to know what magazines I'm getting, because you need magazine clippings, We'll send you that. We're very in the mind of working with you. It's rare that we say no, I mean if it's legal and we can do it.

Speaker 2:

That kind of sparks another question in my mind what was the craziest notification request you've ever gotten for mail?

Speaker 3:

So not so much crazy, but involved, involved. So I had to. I was helping a customer. Their notification came through and they realized, yes, this is what I've been waiting for Turned out to be a very large sum of money. Then forwarded the check and so what we did for the customer was we sent them the pictures. They understood what it was. One of our employees went out to the bank, put it into their account for them, got the receipt, came back and sent that to them as well. So not only did they get their check in the mail with confirmation, the money was in their bank account that same day because we were able to do that favor for them.

Speaker 3:

You know, luckily they banked at a bank close by. We didn't have to drive across state or anything like that. We do it. So we were happy to do it. They were elated. I mean, they didn't have to move a muscle and they got their funds. So just little things like that. Again, it's not crazy, but I just think it highlights how we're willing to really help and how much of a help it can be. So it's a small gesture. I think it shows too that the trust our customers have with us to allow us to do that for them. I mean when I say a large sum, it was a large sum, we're not talking about a couple of here. So they were very trusty and they're very happy that we were able to do that work well, that must take tremendous trust.

Speaker 2:

So, james, how does the service improve convenience for individuals and businesses? I mean, you gave us a little story about it, but care to elaborate uh, yes, far as I mean, convenience is the name of the game.

Speaker 3:

When it comes to our customer service, we're always thinking of ways to just make life easier for our customers. One of our slogans is if you're tired of sorting through the junk mail, let us do it. If you get a mailbox with us and you tell us right off the bat I don't want to see junk, I only want to see important stuff. I don't want to see an ad for anything. I've spent enough money I don't want to see it, you won't. You come check your mailbox. It will only be pertinent, important stuff that you've asked for. It helps when you are business oriented and you're focused and you're trying to cut through the clutter. Sometimes you don't have the time to do it. If we can help alleviate some of that stress just by decluttering your life, why not? It's a very nominal fee. We're competitive with mailboxes across the city and we're here to help. The mailbox is just a starting point. Once you grow your relationship with us, we're always looking for ways to help you.

Speaker 2:

And a lot of the times we can. Is there an additional cost for mail notifications or is that included with mailbox rentals?

Speaker 3:

I appreciate you asking that, sophia. No, there's no additional cost. It comes with the mailbox. So I don't care what size mailbox you get, you get the biggest value, no matter what. When you have a small mailbox, you get the greatest value. You get the mail notifications, you get package notifications. There is no limit. We do not say, oh, you can only get two packages a month. Oh, you can only get five packages a week. Order what you need. We will ask you to pick them up if they're here for too long, but I think you can order however much. We don't have a limit and you know we want you to feel comfortable. We don't want you to feel like you're in a box with restrictions, rules and guidelines. We're here to help. If you let us know beforehand hey, I got 600 boxes coming in, boxes coming in We'll figure it out, we'll organize it, we'll rearrange back here if we have to. I mean, we're here to help you. That's our main goal.

Speaker 2:

So, james, what is the time frame of mail remaining there too long?

Speaker 3:

If it's just mail, I mean, you know, sometimes I get worried. I like to get my mail every day. When I see mail pile up, I'm always curious. I guess it's not that important for them, but it's only when there's really a capacity issue. So if your mail piles up to the point where it no longer can fit, this is a mail. We'll send a request to either get picked up or we'll forward it to you. You know just the cost of postage, so that way if you really just cannot make it, we'll send it straight to you. So there's a lot of ways to alleviate that pressure no pun intended of the mailbox Boxes will give you a similar amount of time. It's all relative. I mean, if it's a box the size of my fist, it's probably not bothering anybody. You know we'll continue to provide so you don't lose track and you remember like, oh yeah, I need to get over and get it. But you know we're not going to run you out of town because the box is on the shelf.

Speaker 3:

So, James, in terms of keeping track, what types of notifications do customers receive when their mail arrives? So the main notification is who the mail is from. I mean, that's the most important thing people want to know is who sent me this. But with that message you also see the time of the day it came and you'll know how you received it. So obviously, with mail, it's all going to be the US, us mail.

Speaker 3:

But a lot of times people get overnighted envelopes or more important documents through carriers. So we'll let you know. You got a FedEx envelope, chrome, so-and-so. So you may be expecting two, three, four or five things, but if you know that one important one is going to be FedEx and you see that notification, you don't have to open it. You know. You see it right on the first line. You have athletics oh, that's the one and you can come grab it. So you get notifications to tell you exactly what you need to know and if there's details that you feel is missing, you can just reply and say, hey, what about this? And we'll fill it in.

Speaker 2:

We'll let you know, love it, james. We'll catch you in the next episode.

Speaker 3:

Have a fantastic rest of your day. Thanks, sophia, you too.

Speaker 1:

Thanks for joining us on the Parcelpedia Podcast. Don't forget mention podcast at our store. To snag 10% off select shipping services, Stop by at 8992 Preston Road, Suite 110, Frisco, Texas, or give us a ring at 972-335-1450. We're here to make your shipping a breeze. Until next time, keep shipping and smiling.