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Host as Guest
We turn the tables on vacation rental property managers. We invite PMs to be our guests, and they take us behind the scenes to give us a glimpse of how they work. They share their personal struggles, LOL-moments, insider secrets, and champagne-worthy successes. They reveal how they ensure guests return time after time and maximise their profits.
Host as Guest
Humor vs Bad Reviews: Being Nice Pays Out Every Time
Lauren Madewell of Ante Bellen’s Cabins in Tennessee talks about the importance of offering hospitality to guests, getting ahead of complainers and bad reviews, and using humor in guest communications.
Lauren talks about the importance of offering hospitality to guests, hosts, and staff, how to get ahead of bad reviews, and using humor in guest communications.
We also learn why she would never work with homeowners who might put too much strain on her staff.
There is more with Lauren in this week’s episode of The Host as Guest.
Hello Host, would you like to get featured? We're looking for experienced Property Managers who want to share their secrets, achievements, and failures. If you're a PM or a host or know someone willing to collaborate, email us at press@truvi.com or tag us in the comment section.
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