AI Wins

AI Wins Podcast explores how artificial intelligence and automation are transforming industries and solving real-world challenges. Hosted by Jay Wijesekare, the podcast features conversations with leaders and experts using AI to drive real results.

Each episode shares practical insights, success stories, and a look into the future of AI, offering valuable takeaways for anyone curious about its impact. Whether you’re a tech professional or just interested in AI, AI Wins makes it easy to understand how AI is changing the game.

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AI Wins

AI Wins | Episode 3: AI is Changing Customer Service - Are You Ready featuring Brad Shaw

February 13, 2025 • Jay Wijesekare • Season 1 • Episode 3

In this episode, we sit down with Brad Shaw, CEO of LivePro, to explore how AI-powered knowledge management is transforming customer service. From reducing call handling times to improving agent confidence, LivePro is redefining how businesses deliver exceptional support.

What You’ll Learn:
-How LivePro helps businesses streamline customer service operations
-The role of AI in enhancing knowledge management for support teams
-Why outdated systems are failing customer service teams—and how to fix them
-Practical strategies to implement AI-driven solutions for better CX
-The future of AI in customer support—what’s next?

If you’re a business owner, CX professional, or tech enthusiast looking to revolutionize customer service, this episode is a must-watch!

🔗 Connect with us:
• AI Wins on LinkedIn: https://www.linkedin.com/company/ai-wins/?viewAsMember=true
• Brad Shaw on LinkedIn: https://www.linkedin.com/in/brad-shaw-29ab222/
• Jay Wijesekare on LinkedIn: https://www.linkedin.com/in/sanjayawijesekare/