Resetting culture at Liverpool City Council

It’s no secret that Liverpool City Council has been through turbulent times in the last few years, with criminal investigations and poorly managed services leading to Government intervention. 

Things are now on the up and the last report from the commissioners sent in to support the Council, showed significant improvement. 

Our guest Jacqui McKinlay joined as Chief Operating Officer in January 2022; she describes the changes that have happened since then; the impact on the 5,000 staff; and the ambition to deliver the best services in the country to a population of a quarter of a million residents. 

In conversation with Juliette Kumar and Caroline Kenyon. 

Intervention at Liverpool City Council: https://www.gov.uk/government/collections/inspection-into-the-governance-of-liverpool-city-council