Beyond The Firewall - The Business Bytecast
Welcome to Beyond The Firewall: The Business Bytecast, where cybersecurity meets business strategy and IT innovation powers success.
Designed for C-suite executives and managers, this podcast explores how cutting-edge technology, from cyber risk management to outsourced IT services and fractional CTO leadership, transforms organizations. We tackle the challenges of securing your business in a digital world and highlight the opportunities that IT solutions like on-demand support bring to the table.
Join us as we go beyond the firewall to uncover the critical role cybersecurity and IT play in shaping the future of business.
Beyond The Firewall - The Business Bytecast
Beyond the Firewall | Episode 11 - The Real Customer Success Test
In this conversation, Erez Zevulunov and Ryan Morris discuss the evolving landscape of customer engagement, particularly in the context of recurring revenue models. They emphasize the importance of continuous customer engagement, the need for businesses to rethink their relationships with customers, and the strategies for expanding these relationships. The discussion also covers the empowerment of employees to enhance customer experience, the design of customer success metrics, and the significance of investing in customer growth for long-term success.
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