Marketing Unzipped
Ever wondered why digital marketing feels like trying to zip up a tent in a storm? The strategies never quite fit, the jargon makes no sense, and you’re left wondering if anyone really knows what they’re doing.
Well, good news—you’re not alone. And you’re definitely in the right place.
Welcome to Marketing Unzipped.
This is a podcast where we take digital marketing apart, piece by piece, and figure out how to zip it back together in a way that works for you.
Some episodes will be just me—sharing honest insights, actionable strategies, and lessons I’ve learned from years of trial and error. But I’m also lining up some absolutely incredible guests. Business owners, marketers, and thought leaders from all sorts of industries—people who’ve been in the trenches, built campaigns from scratch, and, yes, made plenty of mistakes along the way.
We’ll be diving into their biggest successes, their facepalm moments, and the hard-won lessons that shaped their marketing journeys. I want you to walk away from every episode with actionable advice, fresh ideas, and the confidence to try something new in your own business.
Marketing Unzipped
Understanding the Customer Journey
If you don't know how your customers find and interact with your brand, you're leaving money on the table.
Today we're exploring one of the most critical and often misunderstood aspects of marketing and that is understanding your customer's journey.
How do your customers really find you?
If you are not clear on this process, you're not alone. Many businesses focus on individual marketing tactics, running ads, posts on social media or even launching email campaigns but they fail to see the bigger picture and the result ends up in missed opportunities, wasted time, and most definitely customers falling through the cracks.
Today's customers expect way more than ever. They want something personalized. They want seamless experience that guides them effortlessly from interest to purchase and if your marketing doesn't meet those expectations, someone else and their their business will.
In this episode we go back to the basics and start with the path your customers take as they interact with your brand. But here's the twist, it's not a simple straight line. Forget the idea of a traditional funnel where customers move neatly through from awareness to purchase. Today's customer journey is more like a spider's web.
I'll teach you the five stages that guide your customer's decisions and how to map your customer path so that you build the relationship with you.
Understanding your customer's journey is the foundation of building better relationships, improving conversions and delivering exceptional experiences. So let's recap. The customer journey, it matters so much. Every step your customer takes from discovering your brand to becoming an advocate shapes their perception of your entire business. Without a clear understanding of this journey, you're operating in the dark, the complete dark and missing valuable opportunities to connect and convert.
If you found this episode helpful, make sure to subscribe to Marketing Unzipped and leave a review. I’d also love to hear from you. Drop me a message on LinkedIn or Instagram, or share your thoughts in the comments.
LinkedIn: https://www.linkedin.com/in/robert-curtis-the-pursuit-agency/
LinkedIn Page: https://www.linkedin.com/company/the-pursuit-agency
Instagram: https://www.instagram.com/pursuitagencyuk/
Website: https://thepursuitagency.com/