As artificial intelligence (AI) continues to evolve, organizations are exploring the potential of agentic AI. In this episode of From AI to ROI, CGI’s Fred Miskawi, Andy Donaher and Cheryl Allebrand discuss how agentic AI differs from traditional robotic process automation (RPA) and more familiar forms of generative AI. The podcast also covers how enterprises can responsibly implement agentic AI,  while maintaining human guidance and ensuring that trust, transparency and quality assurance are integrated as part of a human-agent partnership management framework.

The conversation explores key deployment considerations, the role of generative AI in data quality improvement, and the importance of aligning AI initiatives with business goals instead of just focusing on technology. 

Fred, Andy and Cheryl advocate for responsible and thoughtful integration of agentic AI into existing processes and working with a strategic implementation partner to navigate challenges.

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