21. What To Do When Clients Don't Pay With Alexa Wilkinson

In this episode of the CEO Haus Podcast – Ellie sits down with business coach Alexa Wilkinson for a no-filter chat on what really goes on behind the scenes of running a six-figure business. From chasing payments to setting boundaries, they break down the truths most people won’t talk about online. Alexa shares hard-earned lessons on why scaling doesn’t always mean success, the importance of air-tight contracts, and how to protect your energy (and income) when clients ghost. 

Key Takeaways: 

Six-figure months don’t mean freedom - unless your systems are solid.

More money often brings more problems. If your systems are a mess and your boundaries are non-existent, scaling will drain you instead of freeing you.

Profit is the goal - not performative revenue.

Six figures on paper mean nothing if your expenses are eating it all. Focus on what actually hits your bank account, not just what looks good online.

If it’s not in a contract, it doesn’t count.

Terms and conditions aren’t just a checkbox - they’re your safety net. Whether it's a course, client, or coaching offer, clarity and protection are non-negotiable.

Chasing payment isn’t awkward - it’s essential.

You’re not “being difficult” for asking to be paid. Services stop when invoices do. It’s not personal, it’s business.

Being a CEO means making hard (but necessary) decisions.

Chasing invoices, enforcing contracts, going to small claims - it’s not dramatic, it’s just business. You’re not “too much.” You’re doing what leaders do.

Connect with Alice on Instagram here. 

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