Built to Last

Building Impact Across Borders: A Founder’s Journey Through Startups, Setbacks, and Social Change with Justinus Adriaanse

Levi Lawrence and Colby Jardine Season 1 Episode 11

In this wide-ranging and deeply personal conversation, we sit down with Justinus Adriaanse—a South African-born entrepreneur whose life journey spans tech startups, social impact, and the pursuit of a more just world. From launching and scaling one of South Africa’s leading real estate platforms to founding a tuition-free coding academy for underserved youth, Justinus shares a remarkable story of transformation shaped by adversity, leadership, and an evolving worldview.

We explore the cultural forces that shaped his early assumptions, the inflection points that shifted his path, and the lessons learned from business success, personal hardship, and moving his family across continents. With honesty and clarity, Justinus reflects on growing as a leader, learning to code at 30, building inclusive organizations—and why happiness might just come down to expectations (and a good meal at Nando’s).

Links and Resources

  • Justinus on Linkedin: https://www.linkedin.com/in/justinusadriaanse/
  • WeThinkCode – A South African non-profit coding academy co-founded by Justinus https://www.wethinkcode.co.za/
  • Private Property – Real estate portal he helped grow and transform https://www.privateproperty.co.za/
  • Tommy Gun’s Barbershop – The Canadian business Justinus now helps operate and grow https://www.tommyguns.com/
  • Solve for Happy by Mo Gawdat – Book on happiness and expectations https://www.mogawdat.com/solve-for-happy
  • Crucial Conversations & Crucial Influence – Frameworks that shaped his leadership style https://cruciallearning.com/
  • Time to Think by Nancy Kline – On creating space for better decision-making https://www.timetothink.com/
  • The Art of Possibility by Rosamund & Benjamin Zander – A book about mindset shifts and reframing assumptions https://www.benjaminzander.org/the-art-of-possibility/


Quotes Worth Sharing

  • “You can’t always change the world you live in, but you can change your expectations of it—and that’s where happiness begins.”
  • “Coding taught me a process for problem solving—without risk. That’s the magic.”
  • “If we create the right process and work on ourselves, we can make a great partnership with 80% of the population.”
  • “We’re either building a country that works for everyone—or eventually it works for no one.”
  • “It’s not about picking the best decision. It’s about picking the best decision people can buy into.”


Chapter Breakdown
02:50 – Growing Up in Apartheid-Era South Africa.
07:00 – Building & Scaling Private Property
20:00 – Turning It Around
28:00 – A New Life in Canada
35:00 – Tommy Gun’s & Canadian Business
40:00 – Tech for Opportunity: WeThinkCode
52:00 – Reframing Identity Through an MBA
69:00 – Partnership Conflict & Crucial Conversations
77:00 – Coding, AI & Problem-Solving
83:00 – Buying vs. Building a Business
88:00 – Entrepreneurial Cultures: SA vs. Canada
94:00 – Long-Term Focus & Leadership Growth
103:00 – On Happiness, Health & Perspective
Finding joy in the simple—Nando’s included.

<b>Welcome to Built to Last, the podcast</b><b>where entrepreneurs</b><b>share real stories about the</b><b>triumphs and challenges of</b><b>building enduring success.</b><b>Hosted by Colby</b><b>Jardine and Levi Lawrence.</b><b>Welcome to our newest episode of Built to</b><b>Last, where we're</b><b>trying to have stories with</b><b>typically leaders, entrepreneurs who have</b><b>both a professional</b><b>and a personal side where</b><b>they're trying to</b><b>develop and build strong.</b><b>And our favorite conversations are those</b><b>ones that don't</b><b>necessarily have a right answer.</b><b>You know, they talked out in their</b><b>complex and we really enjoy</b><b>following our own curiosity,</b><b>Colby and I.</b><b>So we typically come in cold and I know</b><b>very little about</b><b>Justina, so I'm excited about</b><b>to get to know him in this wide ranging</b><b>conversation, I'm sure.</b><b>And Colby, you have met Justina, so</b><b>before we pass it off for</b><b>most of the intro with him</b><b>himself, this is your foreshadowing,</b><b>Justina, so we don't read out the bio.</b><b>Colby, take it away.</b><b>Sure, sure.</b><b>So I've met Justina in Brazil for the</b><b>first time and he was</b><b>the president of EO Canada</b><b>Bridge and is recently retiring from that</b><b>position as of late.</b><b>And that's exciting, but I got first</b><b>exposed to you in Brazil</b><b>and kind of had an immediate</b><b>connection with me living in</b><b>South Africa for three years.</b><b>And I just thought it was kind of quite a</b><b>coincidence to have</b><b>the president of the EO</b><b>Canada Bridge chapter being a guy from</b><b>also Pretoria where I was</b><b>living, which was pretty</b><b>odd. So I thought that was kind of fun.</b><b>And I just kind of felt like I naturally</b><b>gravitated towards your leadership style.</b><b>And what's that?</b><b>What would you say is</b><b>my leadership style?</b><b>I would say that your</b><b>leadership style was.</b><b>I found that you really leaned on the</b><b>whole group and it didn't</b><b>not once did it ever feel</b><b>like even the slightest bit of a</b><b>dictatorship in a leadership</b><b>standpoint, it felt like the</b><b>most collaborative space to get to good</b><b>solid answers where</b><b>people felt like they owned the</b><b>decisions that we've all come to.</b><b>So it was just like I noticed it right</b><b>away, but I couldn't</b><b>quite put my finger on it.</b><b>And either you've done like either you've</b><b>you've always been that</b><b>way or you've picked to kind</b><b>of choose to go down that</b><b>road yourself as a leader.</b><b>And I just found it fascinating.</b><b>I noticed it right away and and wanted to</b><b>learn more about you.</b><b>And I was also like similar to Jean</b><b>Francois, the</b><b>previous conversation we had.</b><b>I've been confused by the many things</b><b>that you're involved</b><b>with and would love to know</b><b>in more detail what's going on.</b><b>And and it's just been a real</b><b>pleasure to get to know you.</b><b>And we've spent a fair amount of time</b><b>together and had some</b><b>pretty deep conversations.</b><b>So let's go just as deep and</b><b>I'll let you introduce yourself.</b><b>OK, thanks, man.</b><b>Let's just pop the leadership style</b><b>discussion because I think</b><b>there's a lot to unpack there.</b><b>So intro, yeah, I was born in the late</b><b>70s in Pretoria East in a</b><b>system that was designed</b><b>to benefit me above all else.</b><b>It was designed for sort of 80 years</b><b>leading up to that to try</b><b>and give people like me the</b><b>best opportunities to succeed at life.</b><b>And it did wonders for me.</b><b>It gave me everything I ever needed to be</b><b>able to do things in life</b><b>that that I set out to do.</b><b>Obviously, the challenge</b><b>of that system was that.</b><b>In order to benefit me, it created an</b><b>adorable hardship for many</b><b>other people, which I'm sure</b><b>we'll unpack today as well.</b><b>So, yeah, grow up in Pretoria East, loved</b><b>sports, grew up with</b><b>my dad every weekend.</b><b>We used to go and watch rugby at Loftus,</b><b>which is the big</b><b>rugby stadium in Pretoria.</b><b>Our routine would be we'll play rugby in</b><b>the Saturday morning at</b><b>school, either primary</b><b>school or high school, then go to Loftus</b><b>in the afternoon, then</b><b>go back home and watch the</b><b>game on video again.</b><b>And we would do that on repeat.</b><b>So so really, from an early</b><b>age, learned to love sports.</b><b>And one of the sort of characteristics or</b><b>personal traits that I</b><b>feel very like come across</b><b>quite obvious for most people when I</b><b>interact with them is sort</b><b>of the passion that I feel.</b><b>And and I definitely realize that I</b><b>learned to be passionate</b><b>on the pavilion watching</b><b>rugby at Loftus, learned how the crowd</b><b>interact and all the</b><b>different people shout that they</b><b>opposition all the normal things you</b><b>learn in that process.</b><b>A lot of that of my personality</b><b>definitely comes from what I</b><b>saw and observed and became</b><b>part of there.</b><b>Grew up wasn't really good at sports as a</b><b>young kid, but</b><b>progressively got better at it as I</b><b>progressed through school academically,</b><b>had all the opportunity to do</b><b>well, and did pretty well at</b><b>school, went to university and decided to</b><b>study engineering to</b><b>start off with that reasonably</b><b>well at engineering, but really quickly</b><b>realized that I made a</b><b>mistake and it wasn't really the</b><b>boss I wanted to go on.</b><b>So I decided to sort of change to</b><b>business, but from studying</b><b>engineering and having like</b><b>45 hours of class and labs in a week to</b><b>studying business and having</b><b>15 hours of classes and things</b><b>to do, it felt like now this is not</b><b>optimal use of my time.</b><b>So I grew up in a house by the way that</b><b>my dad would never ask me</b><b>what I wanted to do when I</b><b>grew up. He would always ask me what sort</b><b>of business I would want to start.</b><b>So he was an entrepreneur for as long as</b><b>I could remember, got to</b><b>go to his business over</b><b>weekends and holidays and started to play</b><b>with things there</b><b>from a pretty young age.</b><b>So when I decided to switch to business</b><b>at university, I decided,</b><b>no, I can't be a full time</b><b>student anymore.</b><b>So I become part time student, went to</b><b>class in the evenings and then started</b><b>doing business in a day.</b><b>Tried one or two little e-commerce sites</b><b>that went nowhere and didn't work.</b><b>And then through a friend of mine found</b><b>this website called Private Property,</b><b>which was a for sale by</b><b>owner Porto.</b><b>It had existed for like a year or 18</b><b>months or two years at the</b><b>time and they were looking for</b><b>franchisees.</b><b>So we met my friend, myself and one more</b><b>friend for three of us</b><b>took the equivalent of</b><b>probably about three thousand dollars in</b><b>today's money in Canada and bought these</b><b>franchises in the area we left, which was</b><b>Pretoria East and very quickly figured</b><b>out a bunch of stuff.</b><b>I mean, the early days was fascinating.</b><b>So this was probably in 2000 or 2001.</b><b>We had the Sony Mavica digital cameras,</b><b>which would take a flippy,</b><b>a stiffy drive on the side.</b><b>And we would go to people's houses to</b><b>take pictures so that we</b><b>could list them on the website.</b><b>And for an hour, like 45 minutes, people</b><b>will just interrogate</b><b>us about the camera.</b><b>How does it work?</b><b>It had a little LCD screen on the back</b><b>and people were more fascinated by the</b><b>camera than anything else</b><b>because for most people at that stage, it</b><b>was the first digital</b><b>camera they had ever seen.</b><b>So that sort of worked well and the</b><b>business started to grow.</b><b>We ended up buying three or four more</b><b>franchises and how we</b><b>figured out the business model.</b><b>I moved down to Cape Town to sort of get</b><b>the business going down there.</b><b>We figured out more about the</b><b>business model specifically.</b><b>This was like 2003.</b><b>We started to make a lot of money around</b><b>the mortgage origination.</b><b>So what would happen is a lot of people</b><b>started to list and by listing on the</b><b>website, they would now find a buyer</b><b>and then they would phone us and say,</b><b>"Okay, what do I do now? I have a buyer."</b><b>What most people didn't know is like,</b><b>obviously attorneys are usually very</b><b>eager to help in that process</b><b>and mortgage originators are very eager</b><b>to help because there's lots of money to</b><b>be made for both those parties.</b><b>So we would then help them actually give</b><b>them a template agreement, show them how</b><b>to complete the agreement,</b><b>send it to an attorney that advertised</b><b>with us and then help the</b><b>buyer to get the finance.</b><b>And very quickly, within three or four</b><b>years, the business just exploded and we</b><b>were making 80 or 90% of our money</b><b>for mortgage origination.</b><b>So the seller would pay</b><b>us a little fee upfront.</b><b>We would list it.</b><b>If it was priced right within a few</b><b>weeks, I would get</b><b>multiple people interested.</b><b>They would eventually pick one, phone us</b><b>and then we would facilitate</b><b>the closing of the transaction.</b><b>So that worked really, really well.</b><b>And the business just exploded.</b><b>During that process, I sort of steadily</b><b>got involved with the franchisor, became</b><b>the operations director,</b><b>became, I was added to the board, started</b><b>buying share in that business and</b><b>eventually really became myself</b><b>and another guy called Justin Clark that</b><b>was primarily driving this business.</b><b>And this is where the</b><b>story sort of gets interesting.</b><b>So in 2007, well, actually 2005, 6, we</b><b>started to realize that there was a much</b><b>bigger opportunity than</b><b>just what we had done.</b><b>What we had done, it worked well.</b><b>The revenue for probably four or five</b><b>years from 2002 to 2007, we grew anyway</b><b>from 100% to 200% a year top line.</b><b>So I mean, the business was</b><b>just going completely nuts.</b><b>But we realized that there was more and</b><b>that this whole tech startup thing</b><b>potentially can create</b><b>bigger opportunities.</b><b>So we started to negotiate with a big</b><b>media player in South Africa to try and</b><b>do a deal because we</b><b>had the sort of primary</b><b>holding company now had lots of legacy</b><b>people who had been involved along the</b><b>way and wasn't involved anymore.</b><b>And lots of small minority shareholders.</b><b>And we wanted to clean</b><b>that up a little bit.</b><b>So we spent probably the best part of six</b><b>months to a year negotiating with this</b><b>media company to try and clean up,</b><b>clean up the cap table and give us</b><b>opportunity to get a bit of additional</b><b>cash injection and then and</b><b>try and grow the business.</b><b>So we negotiated to and fro.</b><b>And eventually after the long</b><b>negotiation, we couldn't find agreement.</b><b>They wanted things that</b><b>we weren't willing to give.</b><b>Mindy, Justin and I as the sort of</b><b>operating partners that would be left in</b><b>the business, the media company was happy</b><b>and the exiting shareholders were happy</b><b>because they were getting what they want.</b><b>But they wanted stuff from us that we</b><b>weren't willing to give.</b><b>So as Justin and I just said, no, we're</b><b>not willing to do the deal.</b><b>We'll continue to bootstrap.</b><b>We're not going to even spend because now</b><b>we had spent six months.</b><b>We're 20 to 30 hours a week.</b><b>Both Justin and I were spending most of</b><b>our time trying to put a deal together.</b><b>So we realized that it</b><b>wasn't going to happen.</b><b>And we took a deliberate decision that we</b><b>weren't going to spend</b><b>any more time doing this.</b><b>As luck would have it, we made the</b><b>decision and a week</b><b>later, the phone rings.</b><b>And it's a friend of ours that had built</b><b>a very successful Internet business in</b><b>South Africa that had just done a deal</b><b>with a private equity fund in New York.</b><b>And he was talking about</b><b>how great these guys are.</b><b>They did a deal. And we</b><b>said, oh, that's awesome.</b><b>We listened and eventually said, well,</b><b>these guys want to put a lot of money in</b><b>South Africa and they're</b><b>looking for a few acquisitions.</b><b>They definitely want to do one in the</b><b>real estate space and the car</b><b>space, et cetera, et cetera.</b><b>We said, oh, awesome. We actually we</b><b>said, thanks very</b><b>much for thinking of us.</b><b>But we just decided that we're going to</b><b>bootstrap this thing and</b><b>we're going to do it on our own.</b><b>And he said, OK, no, that totally makes</b><b>sense. But let me ask you this.</b><b>Why don't you guys give me these five</b><b>KPIs, which was site</b><b>traffic, top line revenue,</b><b>number of employees, like four or five</b><b>metrics and the price at which you're</b><b>willing to entertain a deal.</b><b>And then if they're willing to pay that</b><b>price based on that</b><b>matrix, then we'll talk more.</b><b>But if not, then we can stop the</b><b>conversation right now.</b><b>We put down the phone. We</b><b>talk about it for a little while.</b><b>We decide, OK, well, let's take the</b><b>number we ended and couldn't agree with</b><b>with this media</b><b>company and we'll double it.</b><b>And if they're willing to talk at that</b><b>value, then we'll consider.</b><b>So we phone our friend back.</b><b>We say, OK, here's the numbers.</b><b>He has the deal. We put down the phone.</b><b>He says, OK, no, let</b><b>me let me go and think.</b><b>Let me talk to them. I'll get back to</b><b>you. Give me a week.</b><b>He puts down the phone to</b><b>write later. He phones us back.</b><b>He says, OK, they're</b><b>willing to do a deal. No problem.</b><b>But before you decide, yes, two business</b><b>class tickets to their conference in New</b><b>York, which is next in</b><b>like three weeks time,</b><b>you can come and visit and meet them and</b><b>meet all of the investors and and then</b><b>decide whether you willing to talk about</b><b>doing a deal or not.</b><b>We said, OK, well, we'll take a free</b><b>business class trip to</b><b>New York and have fun.</b><b>And we got on the plane and I mean, our</b><b>old worldview and</b><b>everything completely shifted.</b><b>We walked into this room and there was</b><b>about 100 people at this conference,</b><b>including like just, I mean, these</b><b>brothers from Europe that had built the</b><b>E-bay clone and sold the E-bay that</b><b>built the Groupon</b><b>clone and sold the Groupon.</b><b>The founders of Zullow was there.</b><b>The founders of the Rightmove, the</b><b>biggest portal in the UK, the founders of</b><b>like five or six of the biggest real</b><b>estate and just our entire view of the</b><b>world and how things worked in the space</b><b>completely changed overnight.</b><b>Luckily, that was</b><b>during the 2007 World Cup.</b><b>So tickets were through Zurich.</b><b>So we managed to book the tickets, jump</b><b>in a car, go watch the semifinals, South</b><b>Africa play Argentina on the way back.</b><b>So so it ended up working out great.</b><b>To make a long story short, we ended up</b><b>doing a deal with the Spried Equity Fund.</b><b>And as part of the deal, we decided we</b><b>were going to change from being a full</b><b>sale by owner portal to becoming a</b><b>general portal, which would include</b><b>estate agents and that we would buy back</b><b>all of these franchises so that it</b><b>wouldn't be a franchise.</b><b>So we concluded the deal, I</b><b>think, in January of 2008.</b><b>We raised the money.</b><b>We bought back the franchises and took</b><b>that over in May of 2008.</b><b>At the beginning of 2008, I also started</b><b>doing my MBA, which</b><b>was a two year project.</b><b>My wife was pregnant.</b><b>So my son was born in December of 2008.</b><b>And in September of 2008, the whole</b><b>financial crisis started.</b><b>So we were making 80 to 90 percent of our</b><b>money from mortgage to the donations,</b><b>which at the time, the banks in South</b><b>Africa were paying us</b><b>like I think 2.5 percent.</b><b>So we did a million dollar mortgage.</b><b>We would get two point five percent of a</b><b>million dollars in upfront in commission</b><b>for facilitating that.</b><b>The banks never liked that because</b><b>obviously it was too rich.</b><b>But in a market that was growing insanely</b><b>between 2002 to 2009, the competitive</b><b>landscape basically</b><b>forced the banks to do that.</b><b>And the credit was so readily available</b><b>that that sort of everybody</b><b>had to do that to keep up.</b><b>But now, obviously, the</b><b>conditions completely changed.</b><b>Credit was very hard to come by.</b><b>The market was slowing down.</b><b>And the bank said, well, this probably a</b><b>good time to bring it down from 2.5</b><b>percent to 0.6 percent.</b><b>And the volume goes from hundreds and</b><b>hundreds of millions a</b><b>month to five million a month.</b><b>So overnight, our sort</b><b>of revenue disappeared.</b><b>The only thing that saved us was that</b><b>because in South Africa, the transfer</b><b>process takes about six months from when</b><b>you sign the deal, you get</b><b>the mortgage approved until the</b><b>property actually registers in the</b><b>buyer's name and the mortgage pays out</b><b>and we get our commission.</b><b>That was anywhere</b><b>from four to six months.</b><b>So we knew we had a problem.</b><b>Four to six months</b><b>before we had the problem.</b><b>We had just raised the</b><b>ungodly amount of money.</b><b>Most of it was in the business.</b><b>We had to buy back these franchises.</b><b>And as I said, so my son was born.</b><b>And obviously, if you have kids, you</b><b>know, the first three to six months after</b><b>your first child is</b><b>born, it's complete chaos.</b><b>I was halfway through my MBA, the</b><b>financial crisis hit.</b><b>And then every year leading up to that</b><b>point, myself, Justin, my business</b><b>partner and some other friends used to go</b><b>skiing every year in</b><b>Europe, mostly over December.</b><b>Because my son was born, that was the</b><b>first year that we couldn't go.</b><b>But Justin and Sue, our friends and my</b><b>business partner, did go.</b><b>And it was a Sunday morning.</b><b>I think early the first Sunday of</b><b>January, and it was about</b><b>five o'clock in the morning.</b><b>And I was up with my son because he was</b><b>up early and my phone rings.</b><b>And it's Sue, Justin's wife,</b><b>and she's in a terrible state.</b><b>After a while, I make out that Justin was</b><b>in an accident, a skiing accident in</b><b>Austria, and he was in intensive care.</b><b>And he was probably going to be paralyzed</b><b>for the rest of his life.</b><b>So it was sort of the perfect storm of</b><b>everything going wrong that at least you</b><b>think at the time</b><b>could possibly go wrong.</b><b>So here we were.</b><b>We were losing money at a frenetic pace.</b><b>We were trying to convert the system from</b><b>being a for sale by owner to being able</b><b>to list estate agents, real estate</b><b>brokers to list their</b><b>stock on there as well.</b><b>And you have to remember this brand was</b><b>called Private Property.</b><b>And for 10 years, we've been basically</b><b>our main tagline was, you</b><b>must be crazy to pay commission.</b><b>We would like go at agents exclusively.</b><b>So, for example, our mortgage origination</b><b>partner at the time, when I went to them</b><b>and said, oh, we've decided we're going</b><b>to prove it and we're going to allow</b><b>estate agents to list their</b><b>stock on our website as well.</b><b>They lost me out of the room.</b><b>They said there's no way now any agent</b><b>will ever pay you any money</b><b>to put their stock on here.</b><b>And we said, OK, well, that's what we're</b><b>going to give it a try.</b><b>And as luck would have it, the conditions</b><b>that created all the chaos also created</b><b>the need for the</b><b>service we wanted to deliver.</b><b>And so in three months, we built the</b><b>basics of a system that would allow them</b><b>to push the information to us.</b><b>And in about 18 months, we signed up</b><b>probably 50 or 60 percent of the real</b><b>estate agents in the country.</b><b>But before we could even do that now, we</b><b>were running out of money and we didn't</b><b>have enough money to even.</b><b>Sorry, we didn't even have</b><b>enough money to to run payroll.</b><b>So I was actually one of the things I'm</b><b>sure we'll get to at some point today is</b><b>my obsession with Nando's.</b><b>But it was a Friday</b><b>night in South Africa.</b><b>And I realized that we didn't we didn't</b><b>have enough cash to be</b><b>able to do this turnaround.</b><b>So I had to phone Lee was</b><b>the guy's name in New York.</b><b>So I found Lee and I said, I know you've</b><b>just invested an enormous amount of</b><b>money, at least in my vocabulary,</b><b>we qualify as a normal huge amount of</b><b>money, probably not for him.</b><b>I said, but you know what we have here is</b><b>we've built a system that is really</b><b>fantastic at selling real estate.</b><b>And we know what</b><b>market we need to go off to.</b><b>We know how to do it, but we need two</b><b>years to be able to do it.</b><b>And we're going to need more money. And</b><b>he listened for about five minutes.</b><b>He said, OK, no problem.</b><b>Let me go talk to the guys.</b><b>I'll phone you back.</b><b>So I put down the phone.</b><b>I just want to pause because</b><b>I love that this is a story.</b><b>Like this seems like we've been going</b><b>down and challenges that I have some idea</b><b>where you're going to get to like 15</b><b>years in the future.</b><b>I just want to recognize like I'm just</b><b>like, I know you survive this, but.</b><b>Yes, that's one of those</b><b>stories when you look back.</b><b>You probably feel better about looking</b><b>back at it than you feel in the moment.</b><b>And it becomes a great thing to reflect</b><b>on, but you never want to do it again.</b><b>So so I so I literally</b><b>finished the call with him.</b><b>I put down the phone. I got on my car.</b><b>I drove to Nando's, which was like no</b><b>more than 10 minutes away.</b><b>And as I stopped at Nando's, my phone</b><b>ring and it was Lee.</b><b>And he said, OK, no,</b><b>he spoke to his partner.</b><b>They'll give us how</b><b>much money do we want?</b><b>I said this much. He said, OK, fine.</b><b>They'll give us that. And but they'll</b><b>obviously take the pound of flesh in</b><b>terms of the dilution.</b><b>But we basically had no choice.</b><b>So we closed an additional round of</b><b>funding, all money</b><b>going into the business.</b><b>And my partner, Justin, was out of action</b><b>for about a year</b><b>between getting to the app.</b><b>And he still paralyzed it.</b><b>I actually saw him for the first time in</b><b>a long time, about two months ago when I</b><b>was in South Africa.</b><b>But we managed to turn it around.</b><b>So we turned it around. We signed up an</b><b>enormous amount of agents.</b><b>We grew dramatically to the point where</b><b>two years, three years later,</b><b>two years later, probably, Lee from the</b><b>private equity came back</b><b>to us and said, OK, well,</b><b>we really like what you guys have done</b><b>here and we want to do more investments</b><b>like this in Africa.</b><b>But the check size is too small for us to</b><b>do. Why don't we give you?</b><b>I think it was 10 or 15</b><b>million dollars at the time.</b><b>And we want to do these 10 acquisitions.</b><b>You then go and do this acquisition.</b><b>So by that time, Justin was back and we</b><b>were pretty productive.</b><b>And he sort of took the Africa expansion</b><b>part of the business and went and did a</b><b>bunch of amazing acquisitions.</b><b>And I focused on the business in South</b><b>Africa and that grew nicely.</b><b>And so, yes, we</b><b>managed to turn it around.</b><b>We we grew a lot.</b><b>But as a result of those events, we</b><b>diluted quite dramatically.</b><b>And and very soon the private equity guys</b><b>became the majority</b><b>shelter in the business.</b><b>But but it was a fascinating journey.</b><b>I think in about 2012, which was five</b><b>years after that all happened,</b><b>I just got to the point.</b><b>I think I think it was part business</b><b>partnerships is always a</b><b>complicated relationship.</b><b>And it felt a little bit like</b><b>circumstances had arranged the manage</b><b>between Justin and myself</b><b>rather than us necessarily choosing it.</b><b>And there was a bit of a</b><b>generational gap and a bit of</b><b>sort of probably approach to</b><b>business that was different.</b><b>And and I was a little bit at enough of</b><b>the conflict that happened over time.</b><b>So I actually ended up at another</b><b>conference in New York.</b><b>So the private equity firm would do a</b><b>conference every year.</b><b>And we were actually in New York, which</b><b>was a 2010 when 2011, I can't remember</b><b>when Steve Jobs died.</b><b>We were in New York at the</b><b>conference when that happened.</b><b>And these conferences, by the way, was</b><b>absolutely insane, like 100 people.</b><b>And the speakers they would get would be</b><b>Jim Collins, Malcolm</b><b>Gladwell, Seth Godin.</b><b>I mean, they would spend like three,</b><b>four, five million dollars on a</b><b>conference for 100 people.</b><b>And they would get the absolutely most</b><b>insane speakers you can ever imagine.</b><b>It was always in five</b><b>star hotel on Central Park.</b><b>It was just absolutely mind blowing.</b><b>So the one year we the</b><b>year Steve Jobs died, he died.</b><b>And I think that was</b><b>September, October that December.</b><b>Walter Isaacson's book came out on Steve</b><b>Jobs so that over the</b><b>December, which is the summer</b><b>holiday in South</b><b>Africa, I read that book and I</b><b>I realized that life's too short to have</b><b>this constant conflict, that it's good to</b><b>have a business partner.</b><b>I knew that I wanted to always do</b><b>business with a partner and that business</b><b>for me is a team sport,</b><b>not an individual sport.</b><b>But the mix wasn't just working.</b><b>I was way more immature, not that I'm</b><b>trying to say I'm not immature now, but I</b><b>was widely even more immature back then</b><b>than I than I that I probably am today.</b><b>And I realized that I</b><b>wanted to change something.</b><b>So as arrogant as I probably was at the</b><b>time, the first day of I think it was</b><b>2012, I got to the office and I said to</b><b>Justin, OK, I've just realized that this</b><b>isn't working for me.</b><b>Either you have to leave or I have to</b><b>leave and we have to figure this out.</b><b>So that created obviously lots of chaos</b><b>and tension for a for a little while.</b><b>Until eventually I decided it wasn't</b><b>worth putting the</b><b>business through it anymore.</b><b>And and it's probably</b><b>better that I just leave.</b><b>So I decided to leave.</b><b>We were actually on a ski trip in</b><b>Marybelle, in France, just after I made</b><b>the decision and we were having a great</b><b>time skiing with some friends.</b><b>And I literally said to my wife, well,</b><b>why don't we I'm going to</b><b>leave this business now?</b><b>What I'm going to sell my shares?</b><b>Why don't we just go live in a ski town</b><b>for a winter and just ski every day?</b><b>And our kids were four and two, actually</b><b>three and one at the time when we might</b><b>start talking about it.</b><b>And I literally googled</b><b>ski instructor courses.</b><b>And the first result that came up was a</b><b>company out of Fernie, B.C.</b><b>And we ended up going there.</b><b>We ended up doing the</b><b>ski instructor courses.</b><b>We spent a whole winter for</b><b>2012, 2013 in Fernie skiing.</b><b>A hundred and fifty odd days.</b><b>And it was absolutely mind blowing.</b><b>And before that point, if you had ever</b><b>even asked me about Canada, I would I'd</b><b>literally knew nothing about Canada.</b><b>I never been other than to Niagara Falls.</b><b>So ended up in Fernie, really loved it.</b><b>Decided we wanted to come back.</b><b>So we came back the next year.</b><b>Our kids were five and three by then.</b><b>And at the end of the second winter, I</b><b>said to her, I really love it.</b><b>Yeah, why don't we just</b><b>figure out a way to come to Canada?</b><b>So we did. And as luck would have it.</b><b>As luck would have it, we we went through</b><b>the immigration process.</b><b>We submitted our papers to apply for</b><b>permanent residency in November of 2014.</b><b>We did our medicals and</b><b>everything in February of 2014.</b><b>And then in about April, we</b><b>were camping with friends.</b><b>And my wife said to me, she thinks</b><b>there's something</b><b>wrong with our daughter.</b><b>She's not completely sure.</b><b>But she's very clingy and she's like</b><b>almost a little bit lazy.</b><b>And we played Google M.D.</b><b>a little bit and said</b><b>maybe it's iron deficiency.</b><b>And we put it on iron</b><b>supplements and nothing changed.</b><b>And my wife said, OK, now she's going to</b><b>take it to the pediatrician.</b><b>And South Africa, the</b><b>medical system is very complicated.</b><b>There's basically a two tier</b><b>system, one for wealthy people.</b><b>And then the state run one</b><b>that is for everybody else.</b><b>And if you're in part of the wealthy</b><b>system, you you go</b><b>like if your kid is sick,</b><b>you don't even go to a GP. You go</b><b>straight to a pediatrician.</b><b>So my wife takes it to the pediatrician</b><b>and he examines her and he says, OK,</b><b>he thinks it's this</b><b>specific autoimmune disease.</b><b>He is going to do some blood work to</b><b>figure out to confirm it.</b><b>But this is his diagnosis.</b><b>We go do the blood work</b><b>the next day at lunchtime.</b><b>The phone rings and it's a doctor and he</b><b>says the blood work</b><b>confirms the diagnosis.</b><b>We have to get in a car immediately.</b><b>And. And drive to Johannesburg,</b><b>we have to go see a</b><b>pediatric rheumatologist.</b><b>There's only two of</b><b>them in South Africa and</b><b>he's made an appointment.</b><b>She's expecting us in an hour. So.</b><b>So we get in the car,</b><b>we drive to Johannesburg.</b><b>This doctor examines her.</b><b>She says, OK, she</b><b>agrees with the diagnosis.</b><b>We need to admit that</b><b>immediately to hospital.</b><b>She needs to get some she's going to go</b><b>on a steroid treatment,</b><b>but that's going to take six</b><b>to ten weeks to take effect.</b><b>So they have to give</b><b>her a biological IVIG</b><b>immediately to to try and stall the</b><b>progression of the disease.</b><b>And it's autoimmune disease.</b><b>But basically what it does is it affects</b><b>both the muscles and the skin.</b><b>So on the skin, you get all of these</b><b>rashes on the fingers and the face</b><b>and then the muscles</b><b>basically become weak.</b><b>So what happens is my</b><b>daughter had an infection</b><b>and the body responds to</b><b>this and this infection.</b><b>And even after the infection is gone, the</b><b>body continues to operate</b><b>as if it's still there.</b><b>And then the body is basically attacking</b><b>itself and weakening the muscles</b><b>before treatment about a third of kids</b><b>that would search very rare.</b><b>It's about one in two to</b><b>three million kids that get this.</b><b>But before the sort of</b><b>modern treatment regimen,</b><b>about a third of kids would die because</b><b>their lungs would basically</b><b>it's so weak that they</b><b>eventually can't breathe.</b><b>A third of kids would</b><b>somehow recover themselves.</b><b>A third of kids would be on some sort of</b><b>debilitating disability</b><b>for the rest of their lives.</b><b>So she got admitted, treated, stayed in</b><b>the hospital there two days.</b><b>But now we were in this dilemma because</b><b>we basically already</b><b>we already had our visas to come to</b><b>Canada and we already sold the house.</b><b>We were basically a few</b><b>weeks away from flying.</b><b>But what do we do?</b><b>So we didn't know what to do.</b><b>We spoke to the doctor.</b><b>She said, well, it's obviously a</b><b>difficult decision, but she</b><b>all she can say, she knows the doctor at</b><b>the BC Children's Hospital.</b><b>He's one of the world's</b><b>leading experts on this disease.</b><b>And the care she would</b><b>receive there would be fantastic.</b><b>So we ended up deciding to come.</b><b>We had already entered</b><b>a house in Fernie, BC.</b><b>So we we went.</b><b>We got there in August of 2015.</b><b>And within the first six weeks, we did</b><b>three trips to Vancouver.</b><b>So this is like a 13 hour drive from</b><b>Fernie past the Revelstoke</b><b>down to the Lower Mainland.</b><b>So again, same type of pattern got to the</b><b>hospital in Vancouver.</b><b>Exameter immediately wanted</b><b>to admit and treat her again.</b><b>And it's literally it's been now 10 years</b><b>and about two months ago,</b><b>my daughter finished her lost treatment.</b><b>So she's in full</b><b>remission now after 10 years.</b><b>And well, all of that was going on.</b><b>I wanted to store a business in Canada.</b><b>They didn't know what to do.</b><b>And that December of the first year, we</b><b>were with our friends,</b><b>a guy who actually did his MBI with me</b><b>and he was working for Silverstar.</b><b>And he was complaining about how they</b><b>were struggling with</b><b>the e-commerce software.</b><b>And I said, well, OK.</b><b>Actually, what I should add, which I</b><b>didn't say before, is between the two</b><b>trips to Fernie between 2012 and 2013 in</b><b>between, even though I grew up in a house</b><b>where I got exposed to computers at the</b><b>age of seven the first time,</b><b>I played computer games instead of</b><b>learning how to program.</b><b>And even though I had an Internet</b><b>business, I never wrote the</b><b>line of code until I left.</b><b>And then after the first funny trip, I</b><b>said to my wife, well,</b><b>I want to do more technology startups, so</b><b>I'm going to learn how to go.</b><b>So I literally went to Chicago for three</b><b>months, did a boot camp and learned to</b><b>program in Ruby on Rails.</b><b>So when my friend then a few months later</b><b>said, well, they</b><b>struggling with the e-commerce site,</b><b>I said, well, why don't</b><b>we just build something?</b><b>He said, well, that</b><b>sounds like a good idea to him.</b><b>Why don't we go talk</b><b>to the MD the next day?</b><b>So the next morning on Christmas Day, we</b><b>had breakfast with the</b><b>MD of the ski resort.</b><b>We said, OK, I want to start this</b><b>business, build this.</b><b>He said, OK, that</b><b>sounds like a good idea.</b><b>You'll be the first guinea pig customer.</b><b>I said, OK, that's awesome.</b><b>But actually, I'm looking I want you to</b><b>be a shareholder as well in based on a</b><b>thousand dollars so we</b><b>can actually start this.</b><b>So he said, OK, well, let</b><b>me go talk to the owner.</b><b>You went to spoke to her and they agreed</b><b>and we started building it and took me</b><b>no more than six months to build the</b><b>system and integrate into</b><b>the point of sales software,</b><b>which was the hardest part,</b><b>but it worked really great.</b><b>Spent about five years building that</b><b>business and found a guy in Colorado that</b><b>was also passionate about it.</b><b>We became business partners, learned a</b><b>lot of stuff from him.</b><b>He's a complete enigma and absolute</b><b>amazing entrepreneur.</b><b>But after a while, it became also clear</b><b>that that was a business</b><b>you really needed to drive.</b><b>And the two</b><b>personalities didn't work well.</b><b>So I decided to leave that actually in</b><b>covert and sold my shares to him while we</b><b>were living in Vernon</b><b>and building this</b><b>interbene, which is the ski company.</b><b>We started a chapter in the Okanogan and</b><b>the first guy I met, the first prospect</b><b>we had was Kenan Fisher from Tomi Gan.</b><b>So ended up being informed with him a few</b><b>years and really admired the way they do</b><b>business and what their goals were.</b><b>So at one point I said to him, well, if</b><b>they ever want to sell the Tomi Gan's in</b><b>Vernon, we would love</b><b>to buy that from him.</b><b>What had happened is my</b><b>wife is sort of a bookkeeper.</b><b>But as part of the promise or the</b><b>compromise to move to Canada, the deal</b><b>was that every year we would go back to</b><b>South Africa for a month.</b><b>And so every year she would find a job,</b><b>work for the accounting firm for six to</b><b>twelve months, and then we would want to</b><b>go back to South Africa and they wouldn't</b><b>want to give her a month leave.</b><b>So she had to design a job, go to South</b><b>Africa, come back and look for a new job.</b><b>And eventually she</b><b>got tired of doing that.</b><b>I said, OK, well, why don't you just buy</b><b>a business so that so that you don't have</b><b>to worry about that?</b><b>And that eventually Kenan said, well,</b><b>that interested in</b><b>selling the shop in Vernon.</b><b>So we ended up buying the first Tomi</b><b>Gan's and it just worked really well.</b><b>So that has grown quite nicely over the</b><b>last seven or eight</b><b>years that we've evolved.</b><b>We started with Vernon.</b><b>Now we have 10 of them.</b><b>I have a great business partner, two</b><b>great business partners, one</b><b>operational and one financial.</b><b>And it's really going well.</b><b>So I think that's been great.</b><b>The journey has been fantastic.</b><b>Been in here now for 15 years and really</b><b>loved and learned so much.</b><b>And I think even today with my business</b><b>partners and specifically with interbeney</b><b>staff and private property staff, if</b><b>Corby articulated is my learnership style</b><b>and the way that at the beginning of</b><b>call, all of those</b><b>people would not recognize</b><b>and know who the hell he's talking about.</b><b>So, yeah, here we are in 20%</b><b>I don't think anybody would recognize my</b><b>past chef learning</b><b>leadership style to the</b><b>like current company leadership style.</b><b>Leadership style evolves and it's</b><b>different for different types of groups.</b><b>Right now we've got the Tomi Gan's</b><b>business going, which is fantastic.</b><b>I've continued to do technology startups.</b><b>So I'm busy with a great partner in New</b><b>York that I've known</b><b>for 10 years now as well.</b><b>We're building a technology startup.</b><b>And then my biggest passion is all of the</b><b>sort of NGO and</b><b>charity work that I've done</b><b>and spent time doing.</b><b>I have so many questions.</b><b>But first, thank you for because we get a</b><b>lot of stories and I,</b><b>you know, we both are</b><b>members of different peer groups and like</b><b>those stories that really articulate the</b><b>business and family complexity that not</b><b>everybody understands.</b><b>Like at any given time yet, you had</b><b>challenges and you have</b><b>problems and sometimes</b><b>they were work and sometimes they were</b><b>family and they were</b><b>like, it's just so thank you</b><b>for for taking that time because it does</b><b>does give me lots of</b><b>things I want to follow up on.</b><b>So awesome, man.</b><b>Yeah, I'll let you go, Levi, because I've</b><b>had the pleasure of</b><b>talking to just a lot.</b><b>So you go first.</b><b>If you don't mind, I</b><b>just want to add two things.</b><b>Sure.</b><b>Little pause to the story.</b><b>So in 2013, when Nelson Mandela died, I</b><b>was sitting in a</b><b>coffee shop with a friend of</b><b>mine that I've met through the NBA and we</b><b>got talking some Mandela.</b><b>They have this 68 campaign in South</b><b>Africa, the idea on sort</b><b>of Mandela Day, which is his</b><b>birthday that people spend 68 minutes</b><b>giving back to the community.</b><b>And we were talking about it and and we</b><b>really wanted to do</b><b>something to have a meaningful</b><b>impact in the country.</b><b>And we were both in tech businesses and</b><b>we both felt like the</b><b>system that we grew up</b><b>when I'd given us all of the in for</b><b>teachers in life, but it</b><b>not done so for the biggest</b><b>part of the population in South Africa,</b><b>which as a result meant</b><b>that there were people with</b><b>phenomenal ability in any given subject</b><b>that never had opportunity to access.</b><b>So so the assumptions we started with and</b><b>we said, OK, if that's</b><b>true, then we believe</b><b>there are people in South Africa that</b><b>would be world class</b><b>software developers that has</b><b>never even been able to touch a computer.</b><b>And if that's the case,</b><b>how do we bridge that gap?</b><b>So we started talking about that.</b><b>It took us three years.</b><b>We met two co-founders.</b><b>Eventually, the four of us started a</b><b>coding school called We</b><b>Think Code, and it was built</b><b>precisely on that premise that if we</b><b>could find all the prices</b><b>that could find the most</b><b>talented people with no access, find the</b><b>companies that would like</b><b>to employ them and manage</b><b>that too with a curriculum that will help</b><b>them develop, then we</b><b>can do something special.</b><b>And we we think that we started in 2015.</b><b>It's now 10 years old.</b><b>It is doing phenomenal.</b><b>It employs about 20 people.</b><b>It does 500 students</b><b>that come from complete.</b><b>I mean, I think the stats are that 80</b><b>percent of our student</b><b>body comes from households</b><b>that make.</b><b>Let me get the calculation right.</b><b>Probably less than twenty</b><b>thousand dollars a year.</b><b>Seventy five percent come from households</b><b>that make less than five</b><b>thousand dollars a year.</b><b>And these kids are absolutely mind</b><b>blowing the things that they can do.</b><b>So our goal is to find those kids, expose</b><b>them to the right</b><b>process and then give them</b><b>access. So we do 500 students a year.</b><b>We start with about 80,000 applications</b><b>and we can whittle that</b><b>down to the 500 kids with</b><b>the best aptitude and</b><b>most likely to succeed.</b><b>And we put them through a process and we</b><b>employ them at the end of that process in</b><b>cooperation startups and</b><b>everything that we can find.</b><b>So that's been phenomenal.</b><b>And then just to close the circle.</b><b>How many students have you put through?</b><b>Oh, I'll have to check.</b><b>But I think it's more than two thousand</b><b>now if I remember correctly.</b><b>So we started with 100 students in year</b><b>one and now we're doing</b><b>five about 400 to 500 a</b><b>year. And then the last bit</b><b>of the story is the RACBI one.</b><b>So I don't know much you guys know about</b><b>the history of South</b><b>Africa and especially in</b><b>like in 1995 Nelson Mandela</b><b>drove this amazing movie called Invictus</b><b>that sort of betrays the story.</b><b>But it tells the story of how Nelson</b><b>Mandela came out of</b><b>prison and wanted to use all of</b><b>the tools at his</b><b>disposal to build the nation.</b><b>And obviously there</b><b>was lots of challenges.</b><b>And one of the challenges was that for a</b><b>long time RACBI was</b><b>controlled in apartheid</b><b>era by white Afrikaans men to the</b><b>exclusion of many other</b><b>people who were passionate about</b><b>RACBI as well.</b><b>So one of the first things that that a</b><b>lot of people wanted in</b><b>South Africa after the first</b><b>democratic elections was to change the</b><b>emblem of the</b><b>springboard RACBI team to be the</b><b>Pratiana set up and Nelson Mandela</b><b>resisted that and he</b><b>used RACBI as a sort of</b><b>galvanizing force.</b><b>And as it would turn out,</b><b>we won the 1995 World Cup.</b><b>And like for most people in South Africa,</b><b>the four times that</b><b>we've won the World Cup is</b><b>like seminal moments, one of those days</b><b>where you can remember</b><b>where you were, who you</b><b>worked with. You can literally</b><b>remember the whole day playing out.</b><b>So the interesting thing is that in now</b><b>we like in two thousand</b><b>and not in 1995, we won</b><b>the World Cup in 2007.</b><b>We won it again in 95.</b><b>We had one, I think, only one non-white</b><b>player in the team in 2007.</b><b>We had a few more.</b><b>But now for the first time in twenty</b><b>three, twenty twenty three,</b><b>when we won, we're starting</b><b>to get to the stage where the team is is</b><b>more representative of the whole country.</b><b>But it's this RACBI is</b><b>really this galvanizing effect.</b><b>So I was lucky enough to be in Paris in</b><b>twenty twenty three when we won.</b><b>And after the game, I was on the train</b><b>going back to the hotel</b><b>and I started to talk to</b><b>the other South African, mostly South</b><b>African supporters on the train.</b><b>And I realized very quickly that many of</b><b>these people are South</b><b>African expats that's</b><b>living somewhere else in the world that</b><b>on the moment's notice</b><b>decided to be there and</b><b>watch the game. And for all of us, this</b><b>moment was one of the top</b><b>four, like one of the top</b><b>ten moments in our lives.</b><b>The four times we had won the World Cup</b><b>is probably all four</b><b>in the top ten days that</b><b>we can remember in our lives.</b><b>So I started asking myself this question</b><b>is if we take that</b><b>same principle we had with</b><b>We Think Code that we have a country</b><b>where the poverty negates</b><b>the access to opportunity</b><b>and we say that the ability is actually</b><b>normally distributed, that</b><b>they still an opportunity</b><b>in South Africa if enough of us will get</b><b>together, that has the</b><b>means and want to contribute</b><b>to it, that we could really still even</b><b>though at the moment</b><b>South Africa is at the top of</b><b>the world where it is as far as RACBI is</b><b>concerned, we still have</b><b>only started to scratch the</b><b>surface of really creating</b><b>opportunity for everybody.</b><b>So the goal is to build an NGO that will</b><b>use RACBI as the</b><b>galvanizing mechanism that will</b><b>help create the path for South Africans</b><b>all over the world to</b><b>contribute back to the country</b><b>and create an opportunity for as many</b><b>people as possible with</b><b>the goal being that we can</b><b>win five of the next ten World Cups and</b><b>experience it another five</b><b>times before my generation</b><b>passes the torch to the next one.</b><b>So that's the biggest</b><b>goal in the next ten years.</b><b>Have you converted</b><b>many Canadians to RACBI?</b><b>Not enough, but what's nice when you</b><b>convert the Canadian is they're pretty</b><b>much open to support</b><b>any team that wins because the Canadian</b><b>team has still got some</b><b>learning to do to grow and be</b><b>competitive so it's really nice to build</b><b>the support by South Africa.</b><b>The Canadian women's</b><b>team is killing it though.</b><b>Oh yeah, they're fantastic.</b><b>So I get it threaded through your</b><b>different story and I so I'll lay it up.</b><b>So I'm this year like I've been a member</b><b>of peer group and I've done a lot of</b><b>continuing education.</b><b>But for the most part, I would consider</b><b>myself self self-taught</b><b>bootstrap, learn whatever I need</b><b>to learn at the time.</b><b>And I'm trying to decide I'd like to do</b><b>something else to stretch</b><b>my competency to dive in.</b><b>And some of the things you've actually</b><b>gone and done are on my list.</b><b>So the idea of like</b><b>I've never done an MBA.</b><b>In fact, I've spent a lot of time in the</b><b>last 10 years, pish-pawing</b><b>the value of an MBA today.</b><b>And now I'm coming back to it.</b><b>The second is I deal with business owners</b><b>and how to use technology</b><b>every day and I'm fairly</b><b>technical, but I can't program or code</b><b>with anything except for a high level</b><b>understanding of how it</b><b>should work.</b><b>And then part of my first</b><b>passion was actually languages.</b><b>I studied seven languages.</b><b>I've lived in other countries.</b><b>And so I was like, I'm going to have to</b><b>make a decision here soon if</b><b>I ever want to learn another</b><b>language ever.</b><b>So I'm coming up with a decision and I'm</b><b>just framing it is like,</b><b>what's that next thing I'm going to</b><b>put months or years into really getting</b><b>good at and adding to my skill set.</b><b>So I'd love to understand how you made</b><b>the decision to go back and do an MBA and</b><b>did you get what you</b><b>expected and how challenging was it as an</b><b>adult going back in to learn how to code?</b><b>Because I assume that I have some similar</b><b>fears or expectations</b><b>that you would have had.</b><b>I don't think we're that</b><b>dissimilar in age either.</b><b>But you did it earlier.</b><b>It's a fascinating question.</b><b>So let me answer it this way.</b><b>I definitely had significant personal</b><b>revelations in the MBA and it changed my</b><b>life in the course of my life</b><b>completely.</b><b>So if we go back to where I started as I</b><b>grew up in a system that was built to</b><b>benefit me at the expense of lots of</b><b>other people.</b><b>So with that system came this dogma of</b><b>the reason we are justifying this is</b><b>through religious texts, through</b><b>imperialistic dogma, etc., etc.</b><b>And what we what the dogma was is we're</b><b>more intelligent, we're more art working</b><b>all of these things that they try</b><b>and portray.</b><b>The problem is when you insight the</b><b>system and you're beneficiary of the</b><b>system and the system then tells you the</b><b>reason the justification for this of</b><b>these characteristics that you have and</b><b>these other people don't then you look at</b><b>the world facts that you assume or</b><b>observe around you and they seem to</b><b>justify those conclusions.</b><b>The problem is the reason that justifies</b><b>those conclusions is because you have</b><b>access to all the resources and the</b><b>people you are</b><b>comparing yourself to does not.</b><b>So obviously on average is going to look</b><b>like you are more intelligent because you</b><b>actually have a teacher that shows up</b><b>that has textbooks that can teach you</b><b>what you need to learn, etc., etc.</b><b>And the MBA was the first time in my life</b><b>where they created an environment that</b><b>felt safe for me to challenge</b><b>all of those assumptions.</b><b>Like this was more than 10 years after</b><b>the end of apartheid.</b><b>I worked and being successful in business</b><b>and all of those things happened, but</b><b>still deep inside me, those same</b><b>dogmas still lived and I</b><b>probably still believed it.</b><b>Then I walked into a class that</b><b>represented a complete cross section of</b><b>society in South Africa.</b><b>Everybody was hardworking.</b><b>Everybody was intelligent.</b><b>Everybody was just the same as me and all</b><b>of a sudden all of that dogma, all of</b><b>those things that I thought was</b><b>the world I lived in came crashing down.</b><b>So it completely changed my perspective.</b><b>It built a diverse network</b><b>that I'd never had before.</b><b>Yes, the knowledge was</b><b>awesome and everything.</b><b>But the value was in the change in</b><b>thought that created in me and the people</b><b>that exposed me and</b><b>the network I was able to</b><b>build. So I think it's the it's</b><b>interesting you position that because I</b><b>think that's my fear of</b><b>an MBA today is I've done</b><b>things backwards.</b><b>I've I went in.</b><b>So I'm in a peer group called the Wallace</b><b>McCain Institute, which is very similar</b><b>peer to peer, deep sharing</b><b>speakers. I've been on cohort for over 10</b><b>years and I've been a moderator of seven</b><b>or eight other cohorts.</b><b>And so I feel like I've had all my or a</b><b>lot of my like self reflection punch in</b><b>the face with self-awareness, change my</b><b>perspective.</b><b>And so I'm worried that I'm going to go</b><b>into an MBA and not and not get that.</b><b>And hold on, though, just</b><b>to backtrack a little bit.</b><b>How how going back to how you made the</b><b>decision to do the MBA?</b><b>Yeah, was that thought process?</b><b>That's a good question.</b><b>Well, the first challenge I had is I</b><b>never finished my undergraduate.</b><b>So it wasn't easy to get in.</b><b>I wanted to do an MBA</b><b>because I at this time.</b><b>I still felt like the problem was</b><b>acquiring more knowledge.</b><b>I think people often fall into that trap.</b><b>And then what I learned in the process</b><b>was it was more about me changing than</b><b>acquiring more knowledge.</b><b>And I probably only</b><b>realized it now reflecting back.</b><b>I probably didn't realize</b><b>it as much in the moment.</b><b>And I think that's what really has done a</b><b>tremendous job in my personal growth is</b><b>I've started to look for the solution</b><b>inside my own ability to change rather</b><b>than a silver bullet being out there.</b><b>So when I enrolled in the MBA, I was</b><b>looking for a silver bullet.</b><b>What I now realize I got was a personal</b><b>revelation that really made the</b><b>difference, not the silver bullet or the</b><b>content that was used to deliver.</b><b>And it was it was subtle, but it was</b><b>probably deliberate in the design of the</b><b>course because of where</b><b>South Africa was, what the</b><b>campus was trying to do.</b><b>But I like the one example was the one of</b><b>the first courses we</b><b>did was macroeconomics.</b><b>And we had a great</b><b>professor, Professor Adrian Savo.</b><b>And one Saturday morning, we got into the</b><b>class and he said, OK,</b><b>we're going to talk economics.</b><b>But first he wants to</b><b>ask a different question.</b><b>And he asked the question, he said, OK,</b><b>so who believes that crime in South</b><b>Africa has gotten worse and and who</b><b>thinks crime has gotten</b><b>better since independence?</b><b>And when he said crime got worse, all the</b><b>white kids put up their hands.</b><b>And when he said crime has got better,</b><b>like the majority of the</b><b>black students put up their hands.</b><b>And for the next two hours, we had a</b><b>discussion just around the point.</b><b>And the stories, I mean, I still remember</b><b>the one girl telling a story that for a</b><b>long time, the only white people she had</b><b>ever seen in her life</b><b>were security police coming into the</b><b>house to arrest their mother and father</b><b>for being a member of the ANC.</b><b>So so we were doing macroeconomics, but</b><b>somehow it changed into this personal</b><b>revelation that I think many of the</b><b>students in the room felt that broadened</b><b>our view of the world,</b><b>allowed us to understand what we believe</b><b>to be the reality we live</b><b>in completely differently.</b><b>And that was the most</b><b>powerful lesson I got out of it.</b><b>Oh, boy, it doesn't help me make my</b><b>decision that I do want to.</b><b>Because I have a question, but it's going</b><b>to take us in a tangent, which is fine,</b><b>but I'll hold off a little bit.</b><b>And because you mentioned the going to</b><b>code and making these kind of really like</b><b>180 decisions and taking your focus off</b><b>what you're currently doing,</b><b>like, is that just something that you</b><b>just have, like, I'm going to go do this</b><b>now, and that's that.</b><b>And I'm just going to go and</b><b>I'm going to figure it out.</b><b>And that's my personality.</b><b>Because you mentioned you kind of</b><b>developed that trait over the some of the</b><b>the kind of in, we'll call it</b><b>indoctrination, for</b><b>lack of a better term.</b><b>But you had this air of confidence about</b><b>you to go do things.</b><b>And and then your perspective shifted.</b><b>But I'm sure you you continue to make</b><b>kind of those 180 decisions.</b><b>I'm going to go do this.</b><b>Now I'm going to leave this company.</b><b>And I'm I want to continue to learn.</b><b>And that type of decision making was is</b><b>that a quick thing for you or is it like</b><b>a pros and cons list?</b><b>Or how do you know you're you're stepping</b><b>into the right decision?</b><b>That's a great question.</b><b>And you probably made me realize</b><b>something I've never</b><b>thought about before.</b><b>And I think the benefit of being able to</b><b>challenge your entire world view is that</b><b>you get less and less attached to</b><b>whatever your current</b><b>world view happens to be.</b><b>And probably as a result of those,</b><b>because I mean, literally, I grew up, we</b><b>we went to church every Sunday.</b><b>And I still remember vividly as a five or</b><b>six or seven year old.</b><b>Like pastors in church talking about how</b><b>apartheid is great and how it's like all</b><b>of this beautiful, perceived rationale</b><b>for all of these</b><b>things that are happening.</b><b>And then at some point, when</b><b>you realize it's all made up.</b><b>It it just gives you such freedom to</b><b>think about life in complete.</b><b>And I mean, I don't know if you guys ever</b><b>read the art of the</b><b>possibility and it's a phenomenal book.</b><b>And one of the rules I talk about in</b><b>there is it's all made up.</b><b>Like don't spend so much energy worrying</b><b>about all of these things, whatever</b><b>you're worrying about.</b><b>It's all made up.</b><b>You can change it completely.</b><b>So, yes, I think you're right.</b><b>I think that gave me a lot more freedom</b><b>to not be bound by whatever my perceived</b><b>world view is at any given time.</b><b>OK. And so what was it that MBA class</b><b>that because you what how old were you</b><b>when you went into the MBA?</b><b>I was twenty nine.</b><b>Twenty nine. And then</b><b>previous to that, growing up in.</b><b>OK, so you were in you were in Pretoria</b><b>and, you know, so you</b><b>were born in 1970 what?</b><b>Seventy eight.</b><b>Seventy eight. And then growing up during</b><b>apartheid, your perception of it.</b><b>And like when that started to crash down</b><b>that that that worldview.</b><b>Can you just tell me a little bit more?</b><b>Yeah, I think the first time we're</b><b>obviously a part of game to an end.</b><b>But even I mean, post I only finished</b><b>high school after</b><b>apartheid had come to an end.</b><b>But still, my school I</b><b>went to was over cons.</b><b>And I think we had one black kid in the</b><b>entire school of a thousand</b><b>kids when by the time I left.</b><b>So I had no interaction with anybody that</b><b>wasn't white and African.</b><b>And I grew up like my grandfather used to</b><b>tell us stories about the Angla Boer War</b><b>in the English and the Boer Fort.</b><b>So even in my mind, growing up, the</b><b>biggest enemy was the English.</b><b>Right. So even just interact like my</b><b>grandfather, for</b><b>example, never spoke English.</b><b>He spoke Afrikaans and he spoke Zulu and</b><b>Kosa, but he refused.</b><b>He never learned or wanted or spoke</b><b>English whatsoever because his mother and</b><b>father was in the in the war,</b><b>was in concentration camps, et cetera.</b><b>So he had this enormous deep resentment</b><b>towards the English.</b><b>So the first expiry even outside of my</b><b>normal frame of reference was with pride</b><b>property that was started in KZN and</b><b>everybody there was English.</b><b>So it was the first time I had to start</b><b>interacting with people that wasn't even</b><b>white and Afrikaans like I was.</b><b>And already there, I think slowly but</b><b>surely a lot of my preconceived notions</b><b>about lifestyle to break down and became</b><b>challenged. And then, yes, an MBI was I</b><b>think when I had that ultimate personal</b><b>revelation that that I like a lot of the</b><b>stuff that I assumed</b><b>to be fact was was not.</b><b>And it goes even further. Like when we</b><b>started, we think code our first year out</b><b>of the hundred students we had, we had</b><b>six percent was female.</b><b>And then we said, OK, but we don't want</b><b>that to be the fact.</b><b>We want 50 percent of</b><b>the students to be female.</b><b>Everybody thought we</b><b>were completely crazy.</b><b>Nobody in I.T., any tech company in the</b><b>world, nobody has gender parity in</b><b>software developers.</b><b>And we went to the Dow Foundation and we</b><b>convinced them to fund it.</b><b>And three years later, 51 percent of our</b><b>students is female because we were just</b><b>willing to challenge the long out</b><b>institutional belief that it's</b><b>not possible. Wow.</b><b>Wow. Wow. Wow.</b><b>And fast forward to today.</b><b>You know, with. How do</b><b>you see South Africa now?</b><b>Oh, that is such a complicated question.</b><b>I think there's many South Africa's.</b><b>There's a South Africa.</b><b>Where the young boy grew up in the</b><b>Eastern Cape, in the</b><b>poorest part of the country and.</b><b>Very little for him</b><b>has changed since 1994.</b><b>He still lives in poverty, multiple</b><b>generations of poverty.</b><b>He could be.</b><b>More intelligent, more hardworking and</b><b>more gifted than than I am.</b><b>But he's stuck in a place we have doesn't</b><b>have access to anything that he needs to</b><b>get the best out of it.</b><b>For him, it's a very, very hard and and</b><b>it's a massive struggle.</b><b>And there's a white boy in Pretoria East.</b><b>That's 15 years old today that still goes</b><b>to one of the best schools in the world</b><b>that gets the best education where he</b><b>gets the best coaching and rugby cricket,</b><b>whatever he's doing. So there's many</b><b>different South Africa's and each of them</b><b>have different challenges.</b><b>There's no easy solution.</b><b>But I think the key is to create an</b><b>environment where everybody can have the</b><b>personal revelations to challenge their</b><b>world view and change the way they look</b><b>at some of the challenges.</b><b>Because it's easy when we end up in</b><b>confrontation to go back and just try and</b><b>justify our own worldview and we don't</b><b>actually learn about the challenges on</b><b>the other side of the table</b><b>and we try and solve them.</b><b>So I've I see a lot of the challenges</b><b>from all sides and</b><b>there's no easy answers.</b><b>Crime is a problem. Opportunity is a</b><b>problem. Poverty is a</b><b>problem. There's many things.</b><b>But I believe through sports and the</b><b>right process that will</b><b>give people the opportunity.</b><b>I mean, for example, working on this</b><b>rugby project, I met a fascinating man</b><b>the other day who's</b><b>about 10 years older than me.</b><b>He grew up in the Eastern Cape. He was a</b><b>very active political</b><b>activist in the 90s.</b><b>And he was one of the guys that tried to</b><b>convince Mandela to drop the spring book.</b><b>He was himself a rugby player, but he</b><b>supported the All Blacks, which is the</b><b>New Zealand team for most of his life.</b><b>And he said in 2023 at the World, he was</b><b>at the World Cup, is where he decided to</b><b>not be an All Blacks supporter anymore,</b><b>but to be a spring book supporter.</b><b>And he said he changed his mind for two</b><b>reasons. One, well, let me step back.</b><b>He said that he stayed up to that point.</b><b>He stayed an All Blacks supporter because</b><b>he was still carrying the</b><b>burden of what apartheid had done.</b><b>But he decided to change his</b><b>mind because of two reasons.</b><b>One, he saw a son being a spring book</b><b>supporter without any of</b><b>the baggage that he had.</b><b>And two, he saw what Rasi, the coach of</b><b>the national team, had done to transform</b><b>that team from being a team who's</b><b>fighting transformation to a team who's</b><b>completely embracing transformation and</b><b>using it as a tool to equip</b><b>the team as well as he can.</b><b>And that made him put down the burden of</b><b>apartheid that even Nelson Mandela</b><b>couldn't get him to do.</b><b>He finally put down and that</b><b>changed his life completely.</b><b>So there's many stories like that.</b><b>But the normal conversation in that realm</b><b>is the white Afrikaans guy trying to</b><b>enforce a system where only the base</b><b>players gets chosen.</b><b>And the black guy not willing to support</b><b>the spring books because</b><b>of the legacy of apartheid.</b><b>But if we actually sit down and talk</b><b>about it and understanding the problems</b><b>and understand each other point of view,</b><b>we realize that we're more</b><b>the same than we are different.</b><b>And that we ultimately want the same</b><b>thing and that we can</b><b>work together to get there.</b><b>But the problem is that Africa is complex</b><b>and there is no easy solution.</b><b>I've been a part of an Afrikaans family</b><b>for almost 13 years now.</b><b>And when we moved there in 2017, I just I</b><b>didn't understand until I probably I</b><b>didn't understand until like</b><b>probably two and a half years.</b><b>After I got there and it's</b><b>just how complicated it is.</b><b>And like just 11 official languages is</b><b>enough complication,</b><b>let alone the history.</b><b>And and my neighbor, you mentioned that,</b><b>like, you know, there's many South</b><b>Africa's and my neighbor, I was raving</b><b>about how much I loved Cape</b><b>Town because I went down there.</b><b>And I was in Somerset West area and</b><b>seeing all the wine vineyards and doing</b><b>all the best of the best.</b><b>And I was telling her this and she said,</b><b>oh, you you you went to a different Cape</b><b>Town than I grew up in.</b><b>And I'm from the Cape.</b><b>I'm from the Cape flat.</b><b>And and I just it kind of stunned me and</b><b>the way that she grew up.</b><b>And because I like where we lived in</b><b>different pockets, you know, we couldn't</b><b>afford like super crazy, nice places.</b><b>So like it was very, very mixed.</b><b>And I was all of a sudden a part of this</b><b>small community like Johan Ackerman.</b><b>His daughter lived below us.</b><b>And then we had actually player.</b><b>Yeah. OK. Yeah.</b><b>Big man. Oh, yeah.</b><b>Big man. Scary man.</b><b>But and then beside us was there was I</b><b>think there were blacks South African and</b><b>maybe somebody from Malawi as well.</b><b>And and then beside us was the Cape Flats</b><b>and then a white Afrikaans guy that was</b><b>dating a girl from the Cape Flats.</b><b>And it was just an interesting mix.</b><b>And I just yeah, I just I was way too</b><b>friendly when I went there,</b><b>you know, stopping and chatting.</b><b>Anybody that wanted to chat and quickly</b><b>realized I was getting</b><b>myself in a lot of trouble.</b><b>But at the same time, it like it will</b><b>change change my worldview for forever.</b><b>And yeah, I keep up more up on probably</b><b>South Africa's politics.</b><b>Well, there was a stage where I was</b><b>keeping up more with that</b><b>than I was with anything else.</b><b>And yeah, anyway,</b><b>fascinating, fascinating.</b><b>Oh, heavy stuff.</b><b>While we're on the</b><b>heavy stuff, I do have one.</b><b>And maybe there's nothing there, but I</b><b>noticed it didn't really</b><b>go through the details.</b><b>You went in with your business partner</b><b>and you said, you know,</b><b>one of us needs to go.</b><b>But if you don't mind, you can gloss over</b><b>if you'd like, but I'd</b><b>love to know, like, what</b><b>what did become of that and</b><b>how did you navigate that?</b><b>You know, Colby and I are business</b><b>partners and we're not there.</b><b>But I I talk to a lot</b><b>of people who blew up</b><b>and I talk to some fewer</b><b>people who do really well.</b><b>But how did you are you still friends and</b><b>how did you navigate that?</b><b>And is there any learning from it?</b><b>Well, maybe let me start to say that if I</b><b>had to do it now,</b><b>which if 2025 version of</b><b>yes, I had to do it, I would probably do</b><b>it a little differently.</b><b>And and I think the way I</b><b>would do differently is.</b><b>I've just just finished reading this</b><b>Crucial Conversation</b><b>book for the second time.</b><b>I don't know if you guys have read that,</b><b>but it's a fantastic book.</b><b>So completely changed my life.</b><b>That book I buy people.</b><b>It's the it's the most</b><b>gifted book I'll give.</b><b>Yeah, it's absolutely fascinating.</b><b>So I would definitely do it differently.</b><b>I would talk earlier, more regularly</b><b>about the issues and</b><b>spend more time listening</b><b>and understanding the</b><b>other parties point of view.</b><b>I would because because the way he</b><b>explains it is</b><b>exactly the way it happens.</b><b>Right. We're in a situation we feel</b><b>uncomfortable, but we say nothing.</b><b>Then that keeps building and we keep</b><b>building assumption based on assumption,</b><b>based on assumption.</b><b>And then you get to a point where it's</b><b>you can't even</b><b>remember what the first thing</b><b>is you decided not to talk about.</b><b>And it's super complicated to solve.</b><b>So if I had to go back and I knew what I</b><b>knew now, I would just approach every</b><b>conversation.</b><b>I would be better at recognizing the</b><b>Crucial Conversations.</b><b>I would better at having the Crucial</b><b>Conversations instead of avoiding them.</b><b>And I think even if we end up in the same</b><b>place where I decide to leave in 2012,</b><b>that divorce would be way</b><b>easier than what it was.</b><b>The problem with these cases is you end</b><b>up in a place where you want to divorce,</b><b>but you can't even talk about the reason</b><b>why, because it's so complicated and so</b><b>integrated in in a in an hour.</b><b>Both parties has dug the hills into into</b><b>where they are at that that it's very</b><b>hard to do the change management, very</b><b>hard to get the other party to agree</b><b>because they both parties feel they</b><b>absolutely 100 percent in the right and</b><b>the other party opposing parties are 100</b><b>percent in the wrong.</b><b>So they're not willing to make any</b><b>concessions or trying</b><b>to just just the pattern</b><b>keeps repeating itself until you change</b><b>your behavior and you</b><b>prevent those things</b><b>from happening. So, yes, it was probably</b><b>not as messy as it could have been.</b><b>We were relatively realistic, spoke</b><b>through it and it took me</b><b>a year probably to unwind completely.</b><b>But we ended up doing that.</b><b>And but, you know, if I had to go back</b><b>and do it all over again,</b><b>I would just do the crucial conversations</b><b>better from day one.</b><b>It's not funny. It's interesting that you</b><b>said, you know, I got</b><b>tired of the conflict</b><b>where internally our three way</b><b>partnership has just been</b><b>making sure to create space</b><b>for the right conflict.</b><b>But I think when what I'm hearing is you</b><b>weren't tired of the contract,</b><b>you were tired of the way</b><b>we handled it. Yeah, yeah.</b><b>Well, the avoidance of the artificial</b><b>harmony. Yeah, correct. Yeah. Yeah.</b><b>That artificial harmony is the biggest</b><b>killer. Right. Yeah.</b><b>It really is. Yeah, it really is.</b><b>I'm actually thinking about going to do</b><b>the cruise or the five dysfunctions.</b><b>Oh, that's great.</b><b>I'm seriously considering doing the</b><b>crucial conversation training,</b><b>because I think it's I mean,</b><b>everything I think it's the key.</b><b>Yeah. Yeah.</b><b>Everything you just told us for the past,</b><b>you know, the past hour</b><b>that we've been talking about, I now</b><b>understand how you got to the leadership</b><b>style that you're that</b><b>you're because I can see it.</b><b>And that's interesting. Interesting. Yes.</b><b>The key, obvious.</b><b>I actually made a deliberate decision</b><b>when I became president</b><b>to try and use this as a testing ground</b><b>for me to approach it</b><b>completely differently.</b><b>Like not even in my business have I</b><b>gotten to this point yet, but with</b><b>with EO and being president, like at the</b><b>beginning of the year,</b><b>I literally said to myself, I'd had the</b><b>time to think by Nancy Klein.</b><b>Absolutely fantastic book.</b><b>And I said, OK, I'm going</b><b>to just almost do it exactly.</b><b>The opposite of what my.</b><b>Natural approach would be.</b><b>And I deliberately wanted to</b><b>make a few decisions myself</b><b>and I wanted to optimize for buy and not</b><b>for I wanted wanted to optimize</b><b>for the best decision I can</b><b>get everybody to buy into.</b><b>Not the best decision.</b><b>And it's a subtle but</b><b>very important difference.</b><b>And at least in my</b><b>perception of how it's gone this year,</b><b>I've learned a lot and I</b><b>have been able to validate that.</b><b>I think that approach</b><b>is way, way, way better.</b><b>So that and when you</b><b>approach new partners,</b><b>are there things you look for or flags</b><b>you look for or tests you think?</b><b>Is there a because you've had some</b><b>partnerships that weren't super negative</b><b>but just weren't a good fit?</b><b>What have you learned that will set you</b><b>up for success the next time?</b><b>Or is it kind of a</b><b>unique situation every time?</b><b>I think it's a little</b><b>bit unique every time.</b><b>But I mean, if I think out loud, what I</b><b>would do differently,</b><b>there is work on myself more than trying</b><b>to change the other party</b><b>and work on the process more than trying</b><b>to change the other party.</b><b>And because if I do that, I can almost</b><b>make a successful partnership</b><b>with 80 percent of the</b><b>population instead of 20.</b><b>Sure, there's always going to be 20</b><b>percent that is going to be impossible</b><b>to have a good partnership with.</b><b>But if I change myself</b><b>and I change the process,</b><b>I think potential</b><b>partners can turn out great.</b><b>Mm hmm. That's probably goes for dating</b><b>and marriage as well.</b><b>Yeah, completely agree.</b><b>Yeah. Yeah.</b><b>But I mean, you have to again, now you</b><b>have to challenge this whole idea</b><b>of soulmate and one perfect partner,</b><b>either in business or romantically.</b><b>And versus, OK, if we</b><b>have the right attitude</b><b>and we work on ourselves</b><b>and we have the right process,</b><b>can me and this person have a productive</b><b>relationship for one year,</b><b>five years, 10 years,</b><b>however, the longer journey would be</b><b>and build something</b><b>that's really amazing?</b><b>And I think that approach gives you much</b><b>better chance of success.</b><b>Yeah, agreed.</b><b>I get a fairly shallow</b><b>question I'd love to ask over here.</b><b>You ask. Oh, it's OK.</b><b>You can go back to the code.</b><b>I find the coding really interesting.</b><b>As long as it's about the</b><b>four most important dates</b><b>in South Africa,</b><b>1995, 2007, 2019 and 2023.</b><b>Yeah, I do. I do have a</b><b>story on that, but I'll leave.</b><b>I'm not sure I can</b><b>make that connection with.</b><b>Go for that.</b><b>I guess it comes back to coding.</b><b>We're probably at 20 percent</b><b>of what we end up doing now</b><b>in different projects, NGOs, nonprofits,</b><b>First Nations government for profit</b><b>is been helping them adapt</b><b>to an operationalized AI.</b><b>And how do they if they're not</b><b>ready, how do they get there?</b><b>What are the steps they need to take?</b><b>And so a question that's</b><b>come up a couple of times is,</b><b>is it any longer worth</b><b>sending our team members</b><b>or hiring people who can code themselves?</b><b>Where's that going?</b><b>And you are teaching</b><b>people a valuable skill set.</b><b>Do you think there's</b><b>still the same opportunity</b><b>or are you changing</b><b>what you're teaching them</b><b>because of some of the changes coming?</b><b>That's a great question.</b><b>And I pondered about that a lot.</b><b>I don't know what the answer is, but let</b><b>me let me give you my view.</b><b>What is amazing about coding?</b><b>Is you can learn this</b><b>process of challenging the.</b><b>Status quo with almost no risk.</b><b>When you when you're coding, you can you</b><b>can have you can have this</b><b>because whatever problem you're facing</b><b>coding is really an imaginary problem.</b><b>That needs the imaginary solution.</b><b>And the and the consequences of making a</b><b>mistake is almost zero.</b><b>So it learns you this ability to to not</b><b>worry about the outcome,</b><b>but build a process that</b><b>will give you the best outcome.</b><b>The idea of test</b><b>driven development of so.</b><b>So for me, it completely changed the way</b><b>I think about problem solving.</b><b>It changed the way I</b><b>approach problem solving,</b><b>and it's a fantastic tool to teach</b><b>somebody with exceptionally high ability</b><b>how to solve any problem in their lives,</b><b>because it gives a repeatable process</b><b>that you can do over and over again.</b><b>And with AI, what's happened</b><b>now is it giving your ability</b><b>your ability to become better at building</b><b>an application has grown exponentially.</b><b>But you still need that process.</b><b>I feel that that that drives the best</b><b>outcome and improving the outcome, etc.</b><b>It also, although the the</b><b>impact is still unclear,</b><b>but I think the</b><b>consensus is it will be dramatic.</b><b>And I at least in the short term, we what</b><b>we're trying to do is saying, OK,</b><b>we're still going to need</b><b>the most capable people.</b><b>We still need to put them through a</b><b>process that prepares them to solve</b><b>the hardest problems they</b><b>can face and coding and I.</b><b>I. And all of that is a great training</b><b>ground for to take very capable people</b><b>and teach them how to</b><b>solve really hard problems.</b><b>Yeah, I love like so I've</b><b>been telling a lot of people</b><b>the skills of tomorrow is critical</b><b>thinking and problem solving.</b><b>I wrote I paraphrase everything you just</b><b>said is coding equals a framework</b><b>for problem solving training like how to</b><b>because problem solving is so broad,</b><b>giving us some tools and just a</b><b>methodology of how to approach.</b><b>Yeah, I like that. That's great.</b><b>And the key with problem solving is that</b><b>every potential</b><b>solution we often talk about is</b><b>is baked into our current understanding</b><b>of the paradigm we're in.</b><b>And often with coding, the way you need</b><b>to solve it is you get stuck</b><b>at this level of solving a problem and</b><b>you almost start spinning your wheels.</b><b>And even with AI, like often when I try</b><b>and solve problems like this</b><b>and I'm using Chad G.P. now,</b><b>I get into this infinite loop</b><b>where it suggests a</b><b>solution that doesn't work.</b><b>You ask and it gives you five sort of</b><b>steps around down that path.</b><b>And then eventually it circles back to</b><b>the first suggestion</b><b>that you've already shown can't use.</b><b>And then often when you</b><b>find yourself in that chamber,</b><b>the only way to solve the problem is to</b><b>extract the problem to a higher level.</b><b>And that's part of the thing that coding</b><b>really teaches you is like, OK,</b><b>when I'm like going around in circles,</b><b>part of the reason I'm</b><b>going around in circles</b><b>is I'm not at the</b><b>right level of extraction.</b><b>If I extract the problem</b><b>one or two levels higher,</b><b>I'm going to solve it much, much better.</b><b>And that's also something you really</b><b>learn when you when you learn to code.</b><b>Now, that's amazing.</b><b>That's great.</b><b>You bought into two different franchises</b><b>at two different parts</b><b>of life, or at least two,</b><b>to the Tommy Ganon private property. Yep.</b><b>Have you ever bought</b><b>any other businesses?</b><b>I know you've built some.</b><b>Now, I've never bought</b><b>another business other than that,</b><b>but I think I definitely</b><b>want to do more of that.</b><b>Both the laws by then built obviously a</b><b>fantastic book as well.</b><b>And I think the whole idea of there's so</b><b>many fantastic businesses,</b><b>especially in North America, that needs</b><b>to change ownership in</b><b>the next decade or so.</b><b>Mine businesses is a great opportunity.</b><b>That's where we spend a lot of our</b><b>thought and brain power these days.</b><b>Yeah, I don't know.</b><b>Sorry, go ahead.</b><b>I was going to say the comment I have on</b><b>that is is one of the</b><b>interesting things that</b><b>that we're faced with now</b><b>is finding the right fit.</b><b>And, you know, part of the issue we're</b><b>running into is a maybe</b><b>a little mix of paralysis by analysis.</b><b>And because we've you know, we look under</b><b>the hood of a lot of</b><b>different businesses,</b><b>we see maybe problems pop up</b><b>sooner and we're like, well, maybe that's</b><b>not a good fit because of XYZ.</b><b>And the other thing is</b><b>we're having a hard time finding</b><b>businesses. It's like we</b><b>know they're out there.</b><b>I think if we narrow it or scope enough,</b><b>but then we have to commit.</b><b>Yeah. What I was hoping to chime</b><b>ties into what you were saying is like</b><b>you bought a barbershop.</b><b>Unless I completely</b><b>missed it in your your bio,</b><b>you are not actually</b><b>experienced or have passion about hair.</b><b>And one of the things internally, are we</b><b>going to buy something that is like</b><b>closer to what we do so that we can jump</b><b>in or we can extract the most amount of</b><b>value or do we buy something completely</b><b>different where we can't help?</b><b>We really have to focus</b><b>on our business skills.</b><b>And we've gone back and forth a few times</b><b>on that completely separate diverse</b><b>option or like the vertical something</b><b>associated to the existing enterprises</b><b>were a part of. How did you select?</b><b>I guess Tommy was somebody you met.</b><b>So you guys had kind of a decision there.</b><b>Yeah, we would. Any others?</b><b>I haven't, but I want to definitely.</b><b>And I think like many things, that's</b><b>going to end up being a personal choice</b><b>with what you guys decide.</b><b>And there's no right or wrong answer</b><b>because there's benefits to both sides.</b><b>I mean, obviously, when you're in a</b><b>business like the barbershop</b><b>and you're not a barber yourself, you're</b><b>forced to figure out other things</b><b>and add value in different ways.</b><b>And when you are a barber, it's also very</b><b>tempting to just jump on the floor</b><b>and start barbering, so</b><b>which could be good or bad.</b><b>So I don't I don't</b><b>have any silver bullets</b><b>of of of solution for</b><b>you, but I definitely think</b><b>there's there's many more opportunities</b><b>out there than potentially what you</b><b>specifically are looking for or things</b><b>that you can jump in.</b><b>And. I think like they say</b><b>in a crucial conversation,</b><b>you have to step back and the higher</b><b>level of extraction is going to be</b><b>what are you ultimately looking for?</b><b>And is that requirement something that</b><b>makes the ultimate goal</b><b>more or less likely in your case?</b><b>And how would that affect your decision?</b><b>If your ultimate goal</b><b>is to like, for example,</b><b>for me, the ultimate goal of the</b><b>barbershop business,</b><b>I've learned or got into at this point is</b><b>that I really want to build a business</b><b>that can help lower the</b><b>income inequality in society</b><b>because the next two decades is going to</b><b>be challenging and volatile.</b><b>And there's going to be lots of changes.</b><b>And the distribution of wealth in most</b><b>first world countries has gotten worse</b><b>in the last 20 years, not better.</b><b>So we have to build businesses that can</b><b>counteract that, because ultimately</b><b>what leads to instability in society is</b><b>that income inequality</b><b>going in their own direction.</b><b>And like I often say about South Africa,</b><b>we either have a country</b><b>that works for everybody or nobody.</b><b>This idea that we can live in</b><b>our bubble and not be affected</b><b>by the challenges in the broader context</b><b>that in which we live is a fallacy.</b><b>And the same is true for for for for I</b><b>think first world societies.</b><b>I think part of the reason we are seeing</b><b>so much instability in society</b><b>is that as a result of the inequality.</b><b>So we have to try and build businesses</b><b>that not only rewards the owners</b><b>of capital and the intrapreneur, but</b><b>distributes the gains</b><b>of the business more equally in society.</b><b>And the barbershop is a perfect vehicle</b><b>to do that, because it's exceptionally</b><b>labor intensive,</b><b>blue-colored workers that we employ.</b><b>We can help them</b><b>financially educate them.</b><b>We can distribute some of</b><b>the earnings back to them.</b><b>It gives us a vehicle</b><b>of really doing that.</b><b>That's an interesting</b><b>idea of like because</b><b>extracting like up a couple of levels of</b><b>like, what do we actually want to do</b><b>and why?</b><b>Not just is there a business that can</b><b>give us more revenue or</b><b>something that we'd have</b><b>a little bit of fun at.</b><b>That's a very interesting.</b><b>Huh.</b><b>Because let's take that example, Colby.</b><b>Let's say you guys say, ultimately, the</b><b>purpose of my life in the next 20 years</b><b>is to do X, Y or Z.</b><b>Then you want to find a business that can</b><b>give you a vehicle to achieve that.</b><b>And then whether it's something you know</b><b>how to do now or not becomes likely</b><b>irrelevant, right? Because either the</b><b>business you find</b><b>that can get you to your</b><b>ultimate goal is something you know</b><b>already or you have to learn.</b><b>But what's more important, what you can</b><b>do now or where you</b><b>want to be in 20 years</b><b>from now?</b><b>Agreed.</b><b>That's good stuff.</b><b>We have to create lots of healthy</b><b>conversation because we're three.</b><b>And it's just we also</b><b>want something good.</b><b>We've decided we want the three of us to</b><b>because it is something I think we've got</b><b>that's working.</b><b>And so we want to align.</b><b>At least we always say we like value</b><b>align the complementary skills.</b><b>But we need that.</b><b>That North Star, they'll</b><b>kind of get us all jazzed.</b><b>Yeah.</b><b>I'm wondering, so Colby and I have both</b><b>had a chance to leave the country and</b><b>work or at least live in different parts</b><b>of the world and then came back.</b><b>And so I always like asking people who</b><b>are not from Canada but live, work or own</b><b>businesses in Canada.</b><b>How would you describe the difference in</b><b>entrepreneurial culture and business</b><b>culture?</b><b>You want to get me in trouble.</b><b>So yes, the interesting thing.</b><b>Let me try your state facts and what</b><b>conclusion you draw.</b><b>On a place like South Africa, that's at a</b><b>market disadvantage as far as exchange</b><b>rate goes.</b><b>For an average entrepreneur to build a</b><b>business that does a million US dollars a</b><b>year, that business ends up being bigger</b><b>in terms of number of staff you need to</b><b>manage because obviously the labor cost</b><b>is potentially</b><b>depending on what sector you're</b><b>in, potentially much lower.</b><b>And the complexity of the market you need</b><b>to deal with is much</b><b>higher because you don't</b><b>have as much of a uniform market with</b><b>enormous disposable income as you do in</b><b>Canada.</b><b>So the result of that is like if I take</b><b>my first forum in</b><b>Canada and I compare it to</b><b>my first forum in Johannesburg, the</b><b>average guy in my</b><b>first forum in Johannesburg</b><b>probably had 25 plus employees.</b><b>My first forum in Canada,</b><b>the average was probably five.</b><b>So the process, the people who end up</b><b>being able to qualify</b><b>for EO in South Africa</b><b>versus in Canada is</b><b>quite a bit different.</b><b>And the problems they've had to solve is</b><b>quite a bit different.</b><b>And the complexity they've had to deal</b><b>with is quite a bit different.</b><b>So for me, that's only the</b><b>things I really can compare.</b><b>But I mean, the</b><b>market here is just insane.</b><b>The disposable income,</b><b>the size of the market.</b><b>The ability to take a barbershop business</b><b>in a small town from</b><b>doing 400,000 a year to</b><b>doing 1.6 million a year is just</b><b>absolutely I mean, the</b><b>potential is just mind blowing.</b><b>But the adversity and the challenges that</b><b>the average entrepreneur in South Africa</b><b>faces like creates</b><b>phenomenal, phenomenal entrepreneurs.</b><b>And one thing that I noticed that</b><b>spending time down there</b><b>was that, you know, if you're</b><b>not building a business and you want to</b><b>secure some sort of future for yourself,</b><b>there's like those professional careers,</b><b>accounting, doctor,</b><b>lawyer, you know, shortlist.</b><b>And it's there's an extraordinary amount</b><b>of focus that I see in</b><b>those in those people</b><b>because it feels like, you know, Canada</b><b>has a lot of like</b><b>social, you know, there's a lot</b><b>of benefits to being here.</b><b>And there's no safety net</b><b>in South Africa, seemingly.</b><b>So I think it does breed a bit of a</b><b>different person, where</b><b>it's like, I noticed a lot of</b><b>like get up and go mentality there, like</b><b>pretty, pretty serious.</b><b>Like I found the business community</b><b>pretty serious there</b><b>from my from my experience.</b><b>And it's like, and I can I can understand</b><b>why it's like you have</b><b>to make stuff work in a</b><b>complicated environment.</b><b>Yeah, I did.</b><b>I did notice that.</b><b>But also what happens is, because like</b><b>unemployment, I mean,</b><b>officials figure I don't</b><b>even know what it is that but let's say</b><b>official figure</b><b>somewhere between 18 and 30</b><b>percent unofficial, probably 45 percent</b><b>of the populations are</b><b>employed, and they haven't</b><b>had access to proper education.</b><b>So any manually driven employment,</b><b>there's an enormous oversupply of labor.</b><b>So anybody with like good quality formal</b><b>education ends up</b><b>competing for a very small</b><b>number of knowledge based careers, which</b><b>makes the competition insane.</b><b>So it creates all of this constraints and</b><b>all of these side effects.</b><b>It's it's it's a super complicated</b><b>environment and it's a</b><b>complicated problem to solve.</b><b>Yeah, yeah.</b><b>Fun times.</b><b>OK, where do we go next?</b><b>Do you have any questions for us?</b><b>So why would you guys say it's been your</b><b>biggest challenge right now?</b><b>What is what is the one question that if</b><b>you had an answer to your life would be</b><b>dramatically</b><b>different in five years time?</b><b>I knew I would come with the heat.</b><b>Jump in, Levi.</b><b>I'm going to let you go first.</b><b>I talk first all the time.</b><b>I know.</b><b>I know.</b><b>So the one question if I had answered.</b><b>That would dramatically affect.</b><b>I would say.</b><b>The word focus keeps</b><b>coming up in my head.</b><b>Of what I guess, yeah, what to focus on</b><b>like we've we've built this thing.</b><b>And it's somebody made.</b><b>I don't know who it was.</b><b>It might have been somebody from Aaron's</b><b>camp that said your</b><b>your business is an eight</b><b>years old.</b><b>It's actually three years old because</b><b>we've completely</b><b>changed our business and, you</b><b>know, getting out to the market and</b><b>trying to try to make</b><b>some noise and grow this</b><b>business.</b><b>And I don't even think we realized I</b><b>don't even think I knew what a</b><b>professional services</b><b>company was when we started this.</b><b>And I didn't know that was</b><b>all category of business.</b><b>And so there was a lot of like non</b><b>intentional growth in that direction.</b><b>And.</b><b>If I was to frame it up in a question.</b><b>Oh my gosh.</b><b>I guess.</b><b>Yeah.</b><b>So if I could.</b><b>If I could limit limit</b><b>reframe it to my credit easier.</b><b>What is the one skill that you need to</b><b>learn right now to make</b><b>your life dramatically</b><b>different five years from now?</b><b>Well, I'll throw it out.</b><b>I think it's probably discipline.</b><b>If you can call it discipline to skill.</b><b>Yeah.</b><b>Well, I think if I was to answer your</b><b>first question, I</b><b>think the challenge I keep</b><b>coming against is we are we do</b><b>complicated things and we can work for all kinds of</b><b>people. We help people do complicated things. But that makes us generalists and hard to</b><b>describe slow sales cycle complicated to</b><b>hire for.</b><b>But I think it makes us kind of unique.</b><b>And once we're in there, like we're doing</b><b>some really great stuff and I think we're</b><b>bringing lots of value.</b><b>But now we've seen is like, what if we</b><b>just specialize single</b><b>niche, single vertical,</b><b>what we're doing more replicable scale</b><b>faster financially, it's safer and.</b><b>And. I just like to focus or to remain really</b><b>flexible and adaptable.</b><b>One, I think is shorter</b><b>term, better financially.</b><b>And I think there's some magic in us</b><b>keeping a little bit</b><b>of that flexible muscle.</b><b>That's where we keep going.</b><b>And I think that we need to make a</b><b>decision and have</b><b>discipline to follow it.</b><b>So that's I mean, that's a lot of context under the hood of that.</b><b>But but yes, the key. I think it's a good thing. I think it's a good thing. There's a lot of context</b><b>under the hood of that, but.</b><b>But but yes, the key.</b><b>That is awesome.</b><b>And like when I just left right property,</b><b>my big thing is I wanted to learn with</b><b>discipline. So I actually</b><b>started doing a bit of karate.</b><b>But have you read the Crucial Influence</b><b>book, which is one of the follow up on</b><b>Crucial Conversations?</b><b>So what it talks about is that, at least</b><b>in my mind, when I framed discipline, I</b><b>thought it's all about personal will and</b><b>personally making things.</b><b>And what he talks about in Crucial</b><b>Influence is that there's</b><b>actually this matrix of six</b><b>boxes.</b><b>On the side you have the sort of</b><b>individual, societal and</b><b>context and at the top you have</b><b>motivation and ability or skill.</b><b>And I say when you want to make a change,</b><b>you want to influence</b><b>the outcome of each,</b><b>you have to work on</b><b>all six of those factors.</b><b>By default, we all always default back to</b><b>the thing we need to</b><b>change is the personal</b><b>motivation and that's with discipline.</b><b>But if we really want to influence</b><b>change, we have to do all six of them.</b><b>You have to change the personal</b><b>motivation, the societal or</b><b>the group social motivation</b><b>plus the motivation that the context</b><b>creates and then you</b><b>need to add the skill.</b><b>And if you do all six of those things,</b><b>then things changes.</b><b>But when you just focus on one and the</b><b>other five factors is</b><b>perpetuating the status quo,</b><b>then there's almost no amount of</b><b>discipline or willpower</b><b>that will allow you to change.</b><b>You are going to just run, keep running</b><b>into the wall and</b><b>hitting your head against the</b><b>wall over and over and over again.</b><b>That is not one that</b><b>has crossed my plate.</b><b>I do like a good matrix.</b><b>Yeah.</b><b>And I've, you know, for the past, I don't</b><b>know, year or so, I</b><b>have felt this like stuck</b><b>rut feeling of like, oh man, like I wish</b><b>I wish that one thing</b><b>would pop into my life</b><b>that just hits the switch of, you know,</b><b>getting out of my own way</b><b>and, you know, discipline</b><b>is part of that as well.</b><b>But yeah, I totally agree that I will</b><b>read that book immediately.</b><b>Well, and I also want us to do it as a</b><b>three way partnership.</b><b>And so we've got to bring each other</b><b>along that same path at a similar time.</b><b>Like I think we've made, we've gone</b><b>through hard things,</b><b>we can do hard things.</b><b>It's just, what's that end?</b><b>And not even the end,</b><b>but what's that next stage?</b><b>I think we've had to redo our strategic</b><b>plan twice this year</b><b>because stuff's happened and</b><b>opportunities happen or a conference with</b><b>a really big thought has happened.</b><b>It's like, all right, let's</b><b>take it back to the whiteboard.</b><b>And I can't even imagine what would</b><b>happen if I didn't have</b><b>the three way partnership.</b><b>I'd be all over the place.</b><b>Who knows where I'd be?</b><b>Yeah.</b><b>So there is at least we</b><b>have those guardrails.</b><b>Yeah.</b><b>So I would challenge you guys on that.</b><b>I think from the little bit inside I've</b><b>seen is if I had to say</b><b>one skill that would like</b><b>dramatically change the outcome is for</b><b>me, at least what I want to</b><b>make sure I do better is AI is</b><b>going to take away a lot</b><b>of these other things we do.</b><b>The one thing we have to make sure we get</b><b>better at as fast as</b><b>we possibly can is this</b><b>interacting with other humans, bringing</b><b>them along for the ride,</b><b>being able to influence it.</b><b>So that's the key is like if you guys can</b><b>figure it out how to be the best</b><b>performing three way</b><b>partnership in the world, there's no</b><b>problem that you cannot conquer.</b><b>So the most important skill you need to</b><b>try and acquire is how do we become</b><b>better every month at</b><b>doing this thing together?</b><b>How do we get better at</b><b>being on the same page?</b><b>How do we get better at working together?</b><b>If you figure that out, any</b><b>other problem is solvable.</b><b>Yeah.</b><b>Yeah.</b><b>Check.</b><b>Yeah.</b><b>Constantly pushing that envelope of how</b><b>do we get better as a</b><b>yeah, that's interesting.</b><b>Huh?</b><b>Which I guess in turn would come down to</b><b>just more communication skills.</b><b>I love the quote and I'm stealing it.</b><b>I don't know where I got it, but</b><b>communication is one of the very few</b><b>skills that if you get</b><b>better at it, it amplifies</b><b>everything else you can do.</b><b>I think that's like, that's our whole</b><b>focus of our whole company is</b><b>around like being more human</b><b>that inter like communicating complicated</b><b>things is most of what we do.</b><b>And yeah, I mean, like AI is changing,</b><b>technology is changing, but</b><b>we're talking to people 30, 50</b><b>years in a company and they didn't, you</b><b>know, they're still moving</b><b>from facts in some of the</b><b>cases, right?</b><b>So like there's,</b><b>there's a lot of lead time.</b><b>A lot of people are going to need help on</b><b>how to help get to that next stage.</b><b>So I think there's a</b><b>real long term play there.</b><b>But I mean, so that's one thing that I</b><b>definitely learned here in</b><b>Canada, that quote that says the</b><b>future is already here.</b><b>It's just not evenly distributed, right?</b><b>Yeah.</b><b>Because in the same city, you can have a</b><b>company that's adopted</b><b>everything we've spoken about and</b><b>you'll have a traditional old school</b><b>business that's done</b><b>business the same way for 50 years.</b><b>And they, they're making 15 or 20% even</b><b>though, I mean, those businesses exist</b><b>right here, right now.</b><b>So, so there's many opportunities until</b><b>they want to go sell it.</b><b>Yeah.</b><b>And like those, you know, running those</b><b>businesses that might be doing $20</b><b>million and they're still</b><b>doing like post-it notes and, you know,</b><b>processes in their head and maybe only</b><b>one person can do the</b><b>quoting for these big, huge jobs and</b><b>they're in their sixth.</b><b>Which works for them until they try to</b><b>like, it's harder and harder to bring</b><b>other people into it.</b><b>Good.</b><b>Yeah.</b><b>Transition ownership or automate it.</b><b>And the thing is those people running</b><b>those businesses, they've never had a</b><b>reason to, like one of the</b><b>things that blew my mind.</b><b>So I've been, and so I</b><b>finished high school in 1996.</b><b>I had my like operating bank</b><b>account personally in 1997.</b><b>I opened my first</b><b>business account in 1998.</b><b>I have never had a personal</b><b>or a business checkbook ever.</b><b>I get to Canada in 2015 and every</b><b>business and individual</b><b>is still using checkbooks.</b><b>I haven't used checks.</b><b>I haven't even seen a check in South</b><b>Africa in 20 years, but there was no</b><b>reason to change because it</b><b>was working fine.</b><b>Yes, there was better</b><b>technology in South Africa.</b><b>We had to come up with bigger and better</b><b>solutions because of</b><b>the constraints of the</b><b>environment.</b><b>But some people still use checks today</b><b>because it solves the</b><b>problem it was intended for and</b><b>there's no complication</b><b>that's forcing them to change.</b><b>And in business, it's no different.</b><b>Yeah.</b><b>Yeah.</b><b>Yeah.</b><b>We still get checks.</b><b>Only because I haven't been able to</b><b>change it more drastically.</b><b>Uh, I, I, my head's spinning.</b><b>I, I, I think I've come to the end.</b><b>I mean, again, I hit this point in the</b><b>conversation where we</b><b>covered so much ground that all the</b><b>other like checklisty questions just are</b><b>probably not in addition.</b><b>They're a dilution.</b><b>I have a question.</b><b>If you're comfortable going there to</b><b>maybe, um, to maybe finish on, I mean,</b><b>you, you touched on it a</b><b>bit with the Steve Jobs book and, and the</b><b>health complications, uh,</b><b>with your daughter and, and</b><b>that journey, how, because things move so</b><b>fast and, and, you know,</b><b>we're always onto the next</b><b>thing and entrepreneurs have kind of that</b><b>squirrel like mentality of the next</b><b>thing, like how has,</b><b>uh, that health complication with your</b><b>daughter changed the way</b><b>that you view your own life in</b><b>the world.</b><b>Um, they said great book by,</b><b>um, let me go go this quickly.</b><b>Um, so for happy, um, by Mo go.</b><b>That he was a keynote speaker at GLC last</b><b>year and he tells this great story.</b><b>Uh, and this is my</b><b>segue into Nando's as well.</b><b>Um, he tells this great story or not a</b><b>great story, a tragic story about how his</b><b>son died on the medical</b><b>operating table as a result of a medical</b><b>error when he was 20 years old.</b><b>And leading up to that point for, I think</b><b>10 years, if I remember correctly, he had</b><b>been working on this</b><b>formula, coming up with this formula on</b><b>how to be happy in life.</b><b>And then he son died.</b><b>And then that became the ultimate litmus</b><b>test of whether this formula</b><b>that he came up with could lead</b><b>him to have a happy life.</b><b>And I mean, the book,</b><b>he goes in great detail.</b><b>The audio book is absolutely mind blowing</b><b>cause he reads the book himself.</b><b>And when he talks about his son dying,</b><b>you can feel the emotion in his voice.</b><b>It's just, it's a super moving</b><b>experience, but ultimately he says that</b><b>whether we are happy or not</b><b>depends on two things.</b><b>Our expectation of the world we live in</b><b>and the reality of the world we live in.</b><b>And since we have very little control</b><b>over the reality of the world we live in,</b><b>the only thing we can</b><b>change is the expectation.</b><b>And if my expectation of a day is I can</b><b>go and have Nando's and be super happy</b><b>with it and I can do it</b><b>once a week, and I can be happy</b><b>irrespective of what happens around me.</b><b>And I can be determined to get where I</b><b>want to be and all of those other things.</b><b>But is that is that understanding and</b><b>setting ourselves up for success and then</b><b>executing on that is</b><b>way more likely to give us</b><b>happiness than anything else.</b><b>So I think any, anything like that, where</b><b>you have very little control over what</b><b>happens in life forces</b><b>you to reflect on what really makes us</b><b>happy and making sure you seek that out</b><b>and spend your time and</b><b>effort making that a reality.</b><b>Mm hmm.</b><b>It's not we had a similar conversation</b><b>and I think all there's all kinds of</b><b>great ideas in paradoxes and</b><b>like more contentment.</b><b>So contentment with what's happening, but</b><b>also ambition and how I can hold those</b><b>two things together and</b><b>both be true is often a</b><b>thought these days is.</b><b>Yeah, I completely agree.</b><b>That's the key.</b><b>Like for so when I started out in</b><b>business, my first goal was to make a</b><b>million rand and then my goal was to</b><b>make 10 million rand before I turned 30.</b><b>And every time I would get to this</b><b>milestone, the only thing that would</b><b>happen is the bigger next bigger</b><b>milestone would be further down the road.</b><b>So so you're almost progressively like it</b><b>feels like when you embrace that ambition</b><b>side that that you have to</b><b>give up and I think part of the paradoxes</b><b>that actually I think you can have both</b><b>like I I realize and</b><b>understand what the life quality of life</b><b>is I want to achieve and how much money I</b><b>need to have to be able to</b><b>sustain that.</b><b>But that also gives me then the freedom</b><b>to really be and be happy with where I</b><b>am, but be super ambitious about the</b><b>impact I want to have in the world and to</b><b>both organizations</b><b>that can have that impact.</b><b>I don't have to give up the ambition and</b><b>to be content with where I</b><b>am or what I want out of life.</b><b>I have to try and do</b><b>both of those things.</b><b>It's not a or it's an and.</b><b>Yeah, small simple things, right?</b><b>Small simple things.</b><b>Yeah, for sure.</b><b>And yeah, that's beautiful.</b><b>I'm thinking is there is there anything</b><b>that you know if you were to encapsulate</b><b>right up into this point something</b><b>you've kind of learned about life that</b><b>you maybe like to send off to to anybody</b><b>that might be listening.</b><b>Is there something that that you feel</b><b>like people should know or you know just</b><b>on the approach to life and this whole</b><b>journey?</b><b>Yeah, I think two things for me is one is</b><b>that contentment or those simple things</b><b>that makes me really happy in life like</b><b>having Nando's is every</b><b>always brings a smile to my face.</b><b>I try and do it as often as I can.</b><b>And then secondly, always</b><b>look in the mirror first.</b><b>There's always fine</b><b>things that I can do better.</b><b>I can improve what I can change because</b><b>it's just so easy to default to the other</b><b>party needs to change or the problem is</b><b>them. It's in that way talks in the</b><b>crucial conversations is those three</b><b>stories we tell ourselves.</b><b>I'm either the victim or the other person</b><b>is the villain or I'm helpless.</b><b>And none of those three</b><b>things is actually true.</b><b>And none of them is actually related to</b><b>the facts of the situation.</b><b>All three of those are stories we tell</b><b>ourselves to insulate us from the</b><b>responsibility of taking</b><b>action and changing the</b><b>situation.</b><b>So stop stop stop telling</b><b>yourself you're the victim.</b><b>Stop telling yourself the other person is</b><b>the villain and stop telling yourself</b><b>you're helpless because</b><b>those three things aren't</b><b>really true and you can change it and you</b><b>don't need to listen to</b><b>those stories you tell yourself.</b><b>Great.</b><b>Amen.</b><b>Mike, draw.</b><b>Thank you very much</b><b>for your sharing today.</b><b>I just love real conversations that cover</b><b>the good, the bad, the</b><b>less the less straightforward.</b><b>But hopefully we get to see each other in</b><b>person at some point.</b><b>Yeah. Small world.</b><b>We can figure that out.</b><b>I'm trying to slowly.</b><b>Well, Nando's tell me which Nando I've</b><b>been to 150 Nando's in seven countries.</b><b>The goal is to go to in a lifetime to all</b><b>over 1,032 countries.</b><b>So whenever you see a Nando's let me know</b><b>and I'll probably try and meet you there.</b><b>Okay.</b><b>Well, you can you open a franchise in</b><b>Atlanta, Canada is my next question.</b><b>There isn't one is there?</b><b>I don't think so.</b><b>No, no.</b><b>I think further east you go as Ottawa.</b><b>Oh, well there's the next opportunity.</b><b>There you go.</b><b>We get an end.</b><b>Great.</b><b>All right.</b><b>Thank you very much.</b><b>Thanks man.</b><b>That was awesome.</b><b>Thanks guys.</b><b>This episode of Built to Last is brought</b><b>to you by Ironhouse Pro.</b><b>Your behind the scenes partner in</b><b>building</b><b>organizations designed to thrive.</b><b>We specialize in solving the big</b><b>challenges, the small annoyances and</b><b>everything in between.</b><b>So while you're out there dreaming big,</b><b>we're here making sure</b><b>your systems processes and</b><b>people are ready for tomorrow.</b><b>Ironhouse Pro driven to</b><b>create lasting organizations.</b><b>Learn more at IronhousePro.com.</b>