Process Unpacked

Why Startups Fail Without a Clear User Persona

Meegle

In this episode of Process Unpacked, go-to-market expert Justin Gerrard unpack what really drives successful product launches. Drawing from his experience as a startup founder and GTM leader at companies like Twitch and Discord, Justin shares hard-earned lessons on aligning teams, defining audiences, and avoiding costly missteps.

Justin explains why many startups underestimate the power of a clear user persona and value proposition—and how skipping those steps leads to chaos down the line. He emphasizes the importance of role clarity, documented processes, and regular team check-ins to keep launches on track, even in fast-moving environments.

The conversation also explores Justin’s go-to tactics for early-stage traction, from community-driven testing to leveraging low-cost, high-reward platforms like TikTok and Discord. Whether you're pre-launch or post-product-market-fit, this episode is packed with practical insight on how to bring order to GTM chaos and execute with focus.