CT Retail Network's The Voice of Retail

The Voice of Retail: A Legacy of Luxury

Tim Phelan Season 2 Episode 3

In this episode of The Voice of Retail, Tim Phelan speaks with Russ Mitchell, owner of Mitchell's of Westport and Richard's of Greenwich, about the evolution of luxury retail, the importance of customer relationships, and the challenges faced by family businesses in the retail sector. They discuss the strategies for expansion, the significance of community engagement, and the impact of modern trends on retail. Russ shares insights on employee training, the importance of knowing your business, and the future of retail in a changing landscape.

The Connecticut Retail Network is The Voice of Retail, at the State Capitol and across the state. Our podcast features timely conversations about retail topics and trends, with retail industry leaders and business owners from throughout the state. It’s a podcast for retailers – and their customers! To learn more about us please visit https://ctretailnetwork.com/