In this episode of The Footwear Retailer Podcast, Pete Mohr welcomes retail expert Bob Negen of WhizBang! Retail Training. They discuss how independent retailers can thrive by creating a customer-first culture, mastering sales techniques, and providing exceptional experiences that keep customers coming back. Bob shares his “Perfect Purchase” framework and insights from his decades of retail expertise.

Key Takeaways:
• How to implement a sales-focused culture that prioritizes care and experience.
• The power of empathy and connection in driving retail success.
• Practical tips for creating structured sales training programs.

Guest and Host Information:
→ Connect with Bob Negen:
    LinkedIn: Bob Negen, Retail Expert
   FB: Bob Negen
   Website: Whizbang Retail Training
→ Follow Pete Mohr for updates: @TheFootwearRetailer
→ Access more episodes and resources: TheFootwearRetailer.com

Action Step:
Evaluate your current sales culture and identify one way to make it more customer-focused. Begin training your team to deliver the perfect purchase every time.

Join the Conversation:
If you found this episode valuable, share it with your fellow retailers and subscribe to our podcast for more actionable tips and strategies.

 P.S. Want to create a customer-first culture that drives sales and loyalty? Reply to this email, and I’ll share key strategies to help your store thrive. 

PLUS: Whenever you're ready, here are 3 ways I can help you move from the Operator’s seat to the Owner’s seat in your business:

1. Take the Value Builder Assessment to better understand the areas of your business that add the most value to your business - Click Here

2. Uncover your Kolbe. Whether just for you, or for your full team, better understand leadership strengths and ways you can advance your People - Click Here.

3. Listen my other podcast Business Owner Breakthrough podcast as well for quick tools and tips - Click Here