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MSP Insider
MSP Insider is your backstage pass to everything Managed Service Providers really care about. Forget the fluff—this is where we tackle the real challenges, share unfiltered advice, and dive into the stories that make the MSP world tick.
From scaling your team to navigating the chaos of ticket management, we cut through the noise with insights that actually matter. Featuring industry leaders, battle-tested pros, and the occasional war story, every episode is packed with the strategies and tools you need to level up.
If you’re ready to ditch the status quo and build an MSP business that works smarter—not harder—this is your podcast.
MSP Insider
From Ransomware Victim to Industry Leader: An MSP's Journey Through Hell - Robert Cioffi
In Episode 6 of MSP Insider, host Jeffrey Newton sits down with Robert Cioffi, CTO and Co-founder of Progressive Computing Inc, for a raw conversation about surviving a devastating ransomware attack and its aftermath. As a 32-year industry veteran, Robert shares the brutal reality of what happens when cybersecurity theory meets real-world crisis.
Through candid discussion, Robert reveals how a catastrophic security incident transformed not only his business but his entire approach to MSP leadership. From stepping back from leadership to rebuild account management from the ground up, to becoming a vocal advocate for industry-wide security education, Robert shares hard-earned wisdom about what really matters in building a resilient MSP.
Key Topics Covered:
• The harsh reality of recovering from a major ransomware attack
• Why traditional VCIO services may be doing more harm than good
• How to build and scale genuine account management excellence
• The danger of title inflation in MSPs
• Practical steps for creating consistent service delivery
Don't miss this compelling conversation about vulnerability, humility, and what it really takes to protect both your MSP and your clients in today's threat landscape. Robert's journey from crisis to becoming a leading voice in cybersecurity education offers essential lessons for every MSP leader.
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