Practice Partners Podcast
Welcome to Practice Partners Podcast, where Ami, a seasoned practice owner, and Zac, a dynamic practice manager, team up to explore the ins and outs of healthcare business management. Together, they share their expertise as consultants for practice owners and managers through their work with Practice Partners, while also operating Ami's own successful medical centre group, Innovate Health.
From funny behind-the-scenes stories to real-world challenges and valuable insights, Practice Partners Podcast is your go-to podcast for everything practice management and operations. Whether you’re a seasoned practice owner, a budding manager, or just curious about what goes on behind the reception desk, join Ami and Zac for an engaging and informative journey into the heart of healthcare business.
Tune in for laughs, lessons, and a little chaos—because running a medical practice is anything but boring!
'We partner you in your Healthcare Business'
Practice Partners Podcast
#69 - Day In The Life of an Admin Leader
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Leadership is not a title.
It is what happens between the phone ringing, the appointment book filling, the team asking questions, and the quiet decisions no one sees.
In this episode of the Practice Partners Podcast, Josie takes our listeners inside a real day in the life of an Admin Leader in general practice and we officially welcome Josie into her new role.
We unpack:
- What the Admin Leader role actually looks like day to day
- The balance between front desk leadership and operational accountability
- How admin leaders influence flow, culture, and patient experience
- The difference between being busy at reception and leading a team
- Common challenges admin leaders face and how to manage them effectively
We also talk honestly about:
- Stepping up into leadership from within the admin team
- Setting expectations without losing approachability
- Supporting the practice manager and clinical team
- Why strong admin leadership is critical to a well-run clinic
This episode is for receptionists considering their next step, admin leaders finding their feet, and practice owners who want to better understand the role that keeps everything moving.
Admin leadership is not glamorous.
But when done well, it changes everything.
Welcome to the role, Josie.
We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au
Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/
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