#17: Reid Holmes on Appreciated Branding: How to Build Emotional Connections with Customers

Brilliant Ideas

Brilliant Ideas
#17: Reid Holmes on Appreciated Branding: How to Build Emotional Connections with Customers
Apr 22, 2025 Season 1 Episode 17
Alyssa Bellisario

Reid Holmes, author of "Appreciated Branding," reveals how to transform your brand from ignored to irreplaceable by focusing on emotional connections rather than traditional USPs (unique selling propositions).

• Proving to customers that you care about them is more effective than paying to make them care about you
• Traditional USPs fail in today's saturated markets where rational differentiators have minimal impact
• The "unique emotional solution" identifies tensions customers experience and positions your brand as the remedy
• Success stories like Ariel's "Share the Load" campaign in India that increased sales by 76% by addressing cultural tensions
• Small businesses can achieve better results with appreciated branding than with expensive advertising campaigns
• Finding your "one word" brand focus creates clarity and consistency across all customer touchpoints
• Avoiding the "plateau of indifference" by creating genuine value customers actually thank you for
• Values-based targeting connects with people based on shared beliefs rather than demographic data
• Focus on helping customers become better versions of themselves within your category

Find more about Reid's work in his book "Appreciated Branding: Transform your Brand from Ignored to Irreplaceable" or download a free chapter at reidholmes.com.

Connect with Reid on LinkedIn

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