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Good Neighbor Podcast: Colorado Springs
Bringing together local businesses and neighbors of Colorado Springs. Good Neighbor Podcast hosted by Tony Hills helps residents discover and connect with your local business owners in and around Colorado Springs, Colorado.
Is your business serving the residents of Colorado Springs? Then, we need to talk! Visit gnpColoradoSprings.com to schedule your free interview.
Good Neighbor Podcast: Colorado Springs
EP #10: Building a Community Through Family Business: Jessica Thompson's Journey with The Electric Way
What makes Jessica Thompson with The Electric Way a good neighbor?
Imagine finding a family business that feels like a close-knit community. That's exactly what Jessica Thompson has created with The Electric Way, a family-owned electrical contracting business in Colorado Springs. On this episode of the Good Neighbor Podcast, Jessica shares the inspiring journey of her company and the lessons learned along the way. From humble beginnings with her brother-in-law to becoming a trusted name in residential electrical services, Jessica opens up about how they've nurtured genuine relationships with their clients, leading to an impressive rate of repeat customers. She also uncovers common myths in the electrical industry, advising homeowners on the importance of second opinions and the warning signs to watch for when hiring a contractor.
Beyond the professional realm, Jessica gives us an intimate look at her life outside of work, marking the significance of family gatherings and shared moments. She reflects on the challenges posed by the pandemic, detailing how it not only tested their business operations but also reshaped their approach to life and work. This episode is rich with heartwarming stories and practical advice on maintaining authenticity, both in business and personal life. Tune in to hear Jessica's insights and get inspired by a true pillar of the community who exemplifies what it means to be a good neighbor.
To learn more about The Electric Way go to:
The Electric Way
719-231-7249
This is the Good Neighbor Podcast, the place where local businesses and neighbors come together. Here's your host, Tony Hills.
Speaker 2:Welcome to the Good Neighbor Podcast. Are you in need of a great electrical contractor? One might be closer than you think. Today I have the pleasure of introducing our good neighbor, jessica Thompson of the Electric Way. Jessica, how's it going?
Speaker 3:It's good. Thanks for having me, Tony.
Speaker 2:Awesome, awesome. We're excited to learn about you and your business. Tell us about your company. What is all that you do?
Speaker 3:Yeah, so I am one of the owners, but I actually work alongside my family. My brother-in-law is the master electrician for us and we basically help manage a group of electricians who do mostly residential work. So anything that you would need in your home, from swapping out a light to a plug that isn't working to, you just bought a hot tub or a new electric vehicle and you need to get that hooked up. So we do all of that.
Speaker 2:Okay, okay, that's awesome, awesome. How did you get into this business?
Speaker 3:So my brother-in-law started the company about 11 years ago. I joined probably about six years ago now at this point and really it is just, you know, a family endeavor. So we're really close outside of work and obviously we work very closely together through the business. But I do all of the you know kind of backend stuff, this type of thing where we are reaching out to the community, getting our name out there and again just kind of helping to manage our team.
Speaker 2:OK, that's great, Great. What are some of the myths or misconceptions of your industry?
Speaker 3:Yeah, I think one of the biggest things is that it doesn't have to cost a ton of money. And if you're getting somebody out there who is really just pushing you to spend a ton of money, even using scare tactics things like your family's not safe, your house is going to burn down that's such a rare situation in electrical. They're very obvious signs of something is unsafe. You should always just be getting a second opinion. They're very obvious signs of something is unsafe. You should always just be getting a second opinion. So the biggest myth is if someone's pushing you and saying you have to do this now, it's probably a red flag. Get a second opinion and make sure that you're choosing a contractor who you're really comfortable with and you feel like you're getting just honest advice from.
Speaker 2:Okay, okay, awesome. Who are your target customers and how do you attract them? Okay.
Speaker 3:Okay, awesome. Who are your target customers and how do you attract them? You know our target customer is really just homeowners, so really anybody in the Colorado Springs monument, even as far down as fountain area, and people who are willing to hire someone who's going to do good work in their home. So about 90% of our customers are repeat customers. We really like to feel like you know, once you hire us, you have an electrician for life. So we're going to work really hard to build a solid and authentic relationship with our customers.
Speaker 2:Okay. So outside of work, what do you do for fun?
Speaker 3:I spend a lot of time with my family. Obviously I see them a lot through work, but outside of that you'll find us hanging out for barbecues and lots of birthdays and holidays really just any chance to get together. We like to watch movies and make food, and again, just any chance to spend time together.
Speaker 2:Okay, that's awesome, so let's switch gears a little bit. Yeah, can you describe a hardship or life challenge that you had to overcome and how it made you stronger, and what comes to mind?
Speaker 3:I think you know the biggest challenge that's come up for I think a lot of people was the pandemic you know through 2020, having to lock down through the electric way we were actually considered essential workers. To lockdown through the electric way we were actually considered essential workers. So we kept running through that and had to adapt and figure out what the company looked like, how we were managing our families really all of that. Like everybody, I know that that's not a unique situation. We all had to figure out how do I want to show up in my life through this and then learned a lot after that of things that we could take away, lessons that we learned on how we want to then approach life and approach business.
Speaker 2:OK, ok, all right, great. So, jessica, please tell our listeners one thing they should remember about the electric way.
Speaker 3:The thing to remember is that we provide free estimates and free, honest and friendly advice. So whether you're going to hire us or not, we are always happy to have a conversation with somebody to make sure that things are operating safely and that you're getting the right service that you need. So I would just never hesitate to give us a call and ask a question.
Speaker 2:Okay Okay, awesome. So how can listeners learn more about the Electric Way? Okay, okay, awesome. So how can listeners learn more about the electric way.
Speaker 3:Yeah, Our website's probably the easiest way. It's theelectricwaycom. Or you can call our main office. We have somebody answering regular business days. Our main phone number is 719-231-7249.
Speaker 2:Well, Jessica, I really appreciate you being on our show. We wish you in your business the best moving forward.
Speaker 1:Yeah, thanks, tony, I really appreciate it thank you for listening to the good neighbor podcast. To nominate your favorite local businesses to be featured on the show, go to gnpcoloradospringscom. That GNPColoradoSpringscom. That's GNPColoradoSpringscom, or call 719-679-4720.