AI Automations for Business

S2. Ep17 - 5 Things AI Should Never Do in Your Business

Katie Tovey-Grindlay and Noel Tovey-Grindlay Season 2 Episode 17

Use Left/Right to seek, Home/End to jump to start or end. Hold shift to jump forward or backward.

0:00 | 39:31

What if the smartest AI move you can make is knowing when not to use it?

In this episode, Katie and Noel go through five things AI should never do in your business. They cover refunds and customer complaints, sales conversations, community management, hiring, and client and supplier relationships breaking down exactly where AI can help with the setup but where humans need to take over.

They also discuss OpenAI's GPT-5.5 release and how it compares to Opus 4.7, the generational leap in Images 2.0, ChatGPT agents with Stripe integration for Business and Enterprise accounts, and why 43% of retailers are already piloting AI shopping agents. Plus Katie shares her experience managing a 10,000-person community and Noel tells the story of being rescued from a hiring reject pile.

Want to learn more about Clyde, head to projectclyde.app, if you would like to join the free community you can find this on Skool (Project Clyde).


Here are the links to Lucy Legals resources that we discussed in this episode.

Refunds and Rights

AI Legal Tool Kit

Send us Fan Mail

How to find us:

We have a free LinkedIn group (AI Automations For Business), the group is open to all.

Check out Clyde, our multi-agent AI platform that connects to 500+ apps and lets you build powerful automations without the complexity. Join the free Clyde Skool community to learn how to get the most out of it, share workflows, and connect with other builders putting AI to work in their businesses.

New for 2026, you can also find us on Substack, click here to subscribe and get all the latest news and updates from us.

If you would like dedicated help with your automations or would like us to build them for you then you can find our agency at makeautomations.ai

Or you can contact us via email at hello@makeautomations.ai.