Future-Proofed
Hear insights from other Founders and CEOs across industries and how they are using new emerging technology to drive revenue and gain efficiencies.
AI, data, automations and much, much more.
Future-Proofed
How Fossa Achieved Profitability with a Leaner Team and Smarter Tools | ft. Manuel Harnisch
In this episode, Manuel Harnisch, Head of Technical Services at Fossa, shares how his team leveraged AI-powered platforms to drive massive operational efficiency, cut costs, and scale revenue—all while maintaining a lean team. Learn how Fossa transitioned from traditional customer success to technical services, integrated AI-first tools like Back Engine and DevRev, and pioneered internal AI adoption to create impactful products like FossaBot. If you're running a SaaS business and looking to scale smart, this is an essential listen.
⏱️ Timestamps:
00:00 – Intro and guest welcome
00:42 – Manuel’s journey through startups and leadership roles
04:35 – What Fossa does and its transformation
06:59 – AI as a strategic lever, not just IT
07:53 – Driving efficiency using tools like Back Engine
10:20 – DevRev: Replacing Zendesk with an AI-native support platform
14:15 – Resource reallocation and scaling smarter
16:00 – Using platforms like Vercel and V0 for rapid product development
17:15 – Non-coders building real tools at Fossa
19:00 – Democratizing innovation across departments
21:20 – Side projects and startup opportunities in the AI era
23:54 – Industry trends: AI-first vs bolt-on AI
25:29 – FossaBot: Automating software upgrades with AI
26:30 – Manuel’s favorite AI productivity hack: Granola for intelligent note-taking
28:15 – Closing thoughts and shoutout to Fossa’s future roadmap
If you're looking to future-proof your SaaS organization, streamline operations, and empower your teams through AI, check out Fossa—an AI-enabled platform for compliance and vulnerability management. From automating open source license tracking to identifying security risks in your codebase, Fossa is redefining software governance with precision and speed.
🔗 Learn more: https://fossa.com
📩 Connect with Manuel Harnisch: LinkedIn
💬 Let us know in the comments how your company is using AI to boost productivity. Don't forget to like, subscribe, and hit the bell for more episodes!
#SaaS #Leadership #BusinessGrowth #Efficiency #AItools #CustomerSuccess #TechInnovation #StartupJourney #FutureProof #Fossa #Automation #Vercel #DevRev #BackEngine #B2BSaaS
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