ScaleApp Podcasts with Prof Dan Isenberg
ScaleApp is chock full of content and interviews with successful scalers that will help you grow your company better. DO NOT LISTEN IF YOU ARE A STARTUP: ScaleApp is for growing ventures, not starting them. (But if you are a startup with serious growth aspirations, ScaleApp IS for you).
ScaleApp Podcasts with Prof Dan Isenberg
Episode #10 (yes, 10!) - MavenAGI - Revolutionizing Customer Support with AI
Jonathan Corbin, Eugene Mann, and Sami Shalabi have put together decades of combined experience in senior positions at Hubspot, Google, Adobe, Stripe, IBM - need I say more - to COMPLETELY revolutionize how companies engage with customers. I will let them explain to us in this 10th!! ScaleApp Podcasts episode but the way I see it is that they have revolutionized the customer support experience as a wedge for impacting the entire sales experience. Turns out that customer support alone is a half TRILLION $ business.
They have raised $28 million from VCs including the MIT affiliate fund, E14 (I am an LP), and already have impressive metrics including:
- 93% of inquiries resolved autonomously
- 81% reduction in support costs
- 2x increase in team productivity
- 60% faster resolution time
Just listen!!! and if you like it, LIKE it!!