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In this conversation, Rik Wouters, Expert by Experience Digital Inclusion at Bureau EDDI, discusses the importance of digital accessibility for everyone, particularly for individuals with disabilities. He emphasizes the role of assistive technologies, the significance of the WCAG guidelines, and the challenges posed by legacy systems. The discussion also covers the need for user-centric design, the importance of feedback, and the future of inclusive design.

• 00:00: Introduction to Digital Accessibility
• 02:47: Understanding Digital Accessibility
• 05:45: The Evolution of Accessibility Technology
• 08:51: Challenges in Digital Accessibility
• 11:45: The Role of WCAG Guidelines
• 14:47: The Impact of User Experience on Accessibility
• 17:53: The Future of Digital Accessibility
• 20:42: Conclusion and Final Thoughts
• 23:19: The Shift to Self-Service Banking
• 27:22: Consistency in User Experience
• 31:14: Accessibility Challenges in Development
• 35:25: The Importance of User Feedback
• 39:27: Inclusive Design Practices
• 43:26: Engaging Users in the Development Process

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