Lubricants Live Podcast
Podcast dedicated to the end to end supply chain in the lubricants industry. News, views, insights and special features
Lubricants Live Podcast
Every customer experience counts on the road to advocacy
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Steve Mayo
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Michael Killeen Chairman of CX Academy talks to Steve Mayo about the growing importance of customer experience in B2B. Leadership commitment, the emotional drivers, engaged employees, the future role of AI in CX and how CX can drive not only customer retention but new customer acquisition.