Ep 12 - Boutique-Level Home Health: How Melissa Colón and United Care Stand Out

In this fun, insightful, and deeply informative episode of Heart2Heart Senior Radio, host Juan Gallo reconnects with long-time friend Melissa Colón, Director of Business Development at United Care Home Health Services. The episode brings heart, humor, and hard truths about the often-misunderstood world of home health care.

Melissa shares how United Care—a five-star-rated, physician-owned boutique home health agency—brings a unique and highly personal touch to senior care in an industry often clouded by confusion and, at times, unethical practices. With over 13 years at the company, Melissa explains why United Care stands apart with its integrity-first model, direct communication, and highly trained team.

Juan and Melissa unpack: ✅ The difference between traditional Medicare and Medicare Advantage
✅ What skilled intermittent care really means
✅ Why a face-to-face physician visit is essential before starting services
✅ How United Care helps families navigate insurance confusion
✅ The challenges of operating in a saturated market with over 250 agencies in Broward County alone
✅ The importance of fall prevention, durable medical equipment (DME), and physical therapy for recovery

You’ll also hear a jaw-dropping (and heartwarming) story of a 102-year-old client who recovered from a major injury to return to his beloved golf game—after being run over by a golf cart driven by his girlfriend!

The episode highlights the critical partnership between for-profit agencies like United Care and nonprofit organizations like Heart2Heart, working together to support seniors beyond medical care—filling gaps with compassion, community, and consistency.

🔹 Tune in to discover how United Care is helping families and seniors navigate care with dignity, clarity, and heart.

📞 To reach United Care Home Health Services:
Call (954) 475-4654
Visit www.unitedcarehhs.com
Or find them on Medicare.gov’s Home Health Compare Tool (⭐ Five-Star Rated!)

🎧 Because every heart has a story—and Heart2Heart Senior Radio is here to listen.