Karen McGrane
Karen advises customers on digital strategy, with a focus on content strategy, operations, and management. In her current role as Senior Director, Customer Experience at Contentful, she works to connect product, marketing, sales, and customer support teams. Previously she was a Partner at Autogram, a boutique firm she founded with Jeff Eaton in 2020, Managing Partner at Bond Art + Science, a user experience consultancy she founded in 2006, and VP and National Lead for User Experience at Razorfish. She taught Design Management in the MFA in Interaction Design program at the School of Visual Arts for 14 years. Her two books, Going Responsive and Content Strategy for Mobile, were published by A Book Apart.