The 20-Minute Consult
One Expert. One Topic. 20-minutes of Vet Wisdom.
The 20-Minute Consult is a podcast designed for veterinary professionals to explore the trends and challenges shaping the industry in 2025.
In just 20 minutes, each episode dives into a single topic, structured like a real-life consultation: identifying key issues, discussing their impact, and offering actionable solutions.
Our episodes feature voices from across the veterinary field, including practice owners, surgeons, nurses, graduates, and suppliers. Together, we discuss timely topics - whether it’s understanding regulatory shifts, implementing innovative business strategies, or adapting to workforce changes, The 20-Minute Consult delivers insights that are practical, concise, and relevant.
If you’re a veterinary professional looking to stay informed, gain new perspectives, or contribute your expertise, this podcast offers a platform to engage with the trends shaping your profession.
The 20-Minute Consult
Laura Shaw - Consult on the Importance of Document Management
In this episode of the 20 Minute Consult podcast, host Glenn Martin speaks with Laura Shaw, Veterinary Surgeon and Development Consultant at Training-Progress.
They discuss how effective SOPs can enhance consistency, improve customer experience, and ensure compliance with legal standards.
Laura emphasises the importance of keeping SOPs updated and integrating them into team training to foster a culture of quality improvement; she also highlights the need for team involvement in the development and review of SOPs to ensure they remain relevant and effective.
They also explore Laura's perspective on the broader technology landscape within the veterinary profession, as rapid tech innovation presents both opportunities and challenges for ways of working inside and outside the consult room.
Key takeaways:
- Document management is essential for all businesses, especially in veterinary practices.
- SOPs help ensure everyone is aligned and following the same procedures.
- Outdated SOPs can lead to inefficiencies and poor patient outcomes.
- Consistency in procedures improves customer experience and team dynamics.
- SOPs should be integrated into training for effective implementation.
- Regular reviews of SOPs are necessary to keep them relevant.
- Team involvement in SOP development fosters ownership and accountability.
- SOPs serve as a benchmark for performance management.
- Document management systems should balance accessibility and restrictions.
- Quality improvement should be a collaborative effort among all team members.
One Expert. One Topic. 20-minutes of Vet Wisdom.