Celton talks about his leadership journey from store manager to CEO at CC’s coffee, the importance of maintaining a people-first culture (a la southern hospitality + mentions to qualities he looks for in candidates), and the challenges of training and developing employees in the service industry. 

Celton shares insights from his recent store visits, emphasizing the need for effective training and the value of listening to employees.

Timestamps:

Chapters
00:00 Introduction to CC's Coffee House and Leadership Journey
05:03 The Importance of Community and Guest Service
05:04 The want for more training
08:07 Why Celton chose Opus
08:36 Jam Session - example
10:40 Identifying people-first leaders
11:45 Aspirational Leadership and Legacy Building
12:32 The Power of Continual Improvement
16:12 Learning from Failures and Accountability
16:31 Lightning Round: Personal Insights and Favorites
21:01 Power of learning a new skill

About Us
Opus is the leading training operations platform for multi-unit brands with frontline workforces, helping operators deliver consistent, engaging training that delivers measurable results. Trusted in thousands of locations across restaurants, retail, fitness, healthcare and consumer services, Opus customers include Smashburger, Craveworthy Brands, Let’s Play Soccer, Shipley Do-Nuts, Sound Fun Entertainment, Big Chicken, York Building Services, Gordon Ramsay Group, Jose Andres Group and more. 

Learn more at www.opus.so

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