Crista Durand, President and CEO of Hospital for Special Care, shares how leaders can disrupt process—not purpose—by turning strategy into a living, breathing part of culture. From trust and transparency to listening first, this episode offers practical guidance for leading through healthcare’s toughest moments.

02:39 Unique Aspects of Hospital for Special Care
05:28 The Plan on a Page Methodology
08:21 Culture and Communication in Leadership
14:11 Adapting Strategies During Crisis
17:00 The President Advisory Council
21:30 Empowering Frontline Staff
24:09 Listening and Building Relationships
26:28 Vision for the Future of HFSC
28:00 Accessing Programs and Services
30:52 Final Thoughts and Leadership Advice

Crista's Resource Recommendations

• Humbitious: The Power of Low-Ego, High-Drive Leadership
• The 21 Irrefutable Laws of Leadership: Follow Them and People Will Follow You