Episode 4: How VAs Are Transforming Property Management with RE/MAX Results

In this value-packed episode of Task Me Anything, host Adam Duffus, Managing Director of VA For You, sits down with Emma Goodfellow, Director of Property Management at RE/MAX Results Bayside, and Eran Chamil, Country Manager for VA For You in Sri Lanka. Together, they dive into how virtual assistants (VAs) have revolutionized the way property management operates — helping scale operations, strengthen team culture, and deliver better service.

From funny tenant stories to culture shocks, the episode keeps things light while delivering real-world insights into how integrating VAs has allowed RE/MAX Results to scale past 1,000 properties and retain long-term team members. Emma and Eran share their unique perspectives on what makes this partnership so powerful and sustainable.

📌 Episode Breakdown:

• 00:00 – 01:00
  Intro & Guest Introductions
  Adam introduces the show and welcomes guests Emma Goodfellow and Eran Chamil, highlighting their roles in property management innovation.
• 01:01 – 02:30
  Icebreaker Fun
  Emma and Eran answer quickfire questions—from favorite apps to funny maintenance requests and dream job swaps.
• 02:31 – 04:15
  Cross-Cultural Work Styles
  Eran shares how working with Australian teams revealed surprising differences in standards and workflows, especially around compliance and processes.
• 04:16 – 06:30
  VA Integration & Business Growth
  Emma discusses how VAs have freed up property managers to manage more properties and build better client relationships, while also supporting BDMs and admin functions.
• 06:31 – 08:00
  Team Culture & Retention
  Emma credits strong team culture and VA integration with RE/MAX’s impressive staff retention. Eran reflects on how being treated as part of the team makes a big difference.
• 08:01 – 09:30
  Measuring ROI & Growing Portfolios
  Key metrics include the cost-benefit of VAs and the increased capacity per property manager. VAs help push portfolios to 250–300 properties with confidence.
• 09:31 – 10:00
  Advice for Hesitant Business Owners
  Emma encourages others to revisit their perception of VAs—emphasizing how they can be trained for nearly any task and are integral to long-term success.

Why Listen?
If you're in property management or business operations and are curious about how VAs can supercharge your team, this episode offers first-hand insight into real-world impact, culture-building, and the future of remote support in real estate.