3 | $1.5B Customer Service - Tony Hseih, Zappos, and LinkExchange

This week I read "Delivering Happiness" by Tony Hseih.

He founded LinkExchange and was CEO of Zappos, exiting both positions in transactions valued at over $1.5 Billion.

00:00 Introduction 
00:58 Early Entrepreneurial Ventures
09:32 High School Hustles and Lessons
12:56 College Adventures and Business Beginnings
25:49 The Birth of Link Exchange
35:11 Rapid Growth and Cultural Challenges
37:51 The Bidding War and Acquisition
39:06 Soul Searching and Poker Lessons
41:11 The Birth of Zappos
44:19 Early Struggles and Strategic Shifts
01:06:26 The Move to Las Vegas and Culture Building
01:15:04 The Amazon Acquisition and Legacy

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