3 Old Broads and a Lady Podcast
Ideas, musings and out and out entertainment from Susan Eiden, Roxie Lee, Lauri Boehlert and Suzanne Frederickson... three old broads and a lady. We'll never tell who the lady is...
If you want to suggest a topic, please email us at suz1952@frontier.com, or text us at 562 889-1219.
3 Old Broads and a Lady Podcast
Episode 2.6: The Great Customer Service Mystery
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In this episode of 3 Old Broads and a Lady, we’re talking about customer service—or what’s left of it—and how much it has changed over the years.
From the Boomer expectation that “the customer is always right” and service meant personal attention and accountability, to today’s fast-moving, app-based “help yourself” world shaped by younger generations, we compare what customer service used to feel like versus what it feels like now. We also dig into the differences between Boomers and Zoomers when it comes to patience, expectations, and what “good service” even means anymore... with a slight detour to explore In-n-Out Burgers...
It’s a funny, sometimes frustrating, and very real look at how we’re all experiencing the same systems in very different ways.
In the Logo Suzanne Frederickson, Roxie Lee, Lauri Boehlert, and Susan Eiden