Clear the Air
Hosted by SMACNA's Seth Lennon, Clear the Air gives contractors updates on some of the hot topics that are influencing the industry and fosters discussions between some of the industry's most critical movers and shakers. These short episodes will provide you with the information needed to understand our ever-evolving space.
Clear the Air
Episode 16- The Residential Customer Experience
Use Left/Right to seek, Home/End to jump to start or end. Hold shift to jump forward or backward.
Seth Lennon is joined by our residential committee panel, Paul Heimann (Welsch), Tom Mascari (Mendel), and Rob Schimmelpfennig (HAVE) to talk about the customer experience. The panel talks about some techniques for bringing new customers into the fold, but also how critical a commitment to service and integrity is for maintaining those relationships.