Loaded: The Hahn Ready Mix Podcast

35. Keeping a Clean Truck with Meyer Lab's Ryan Clingman

Griffin Hahn & Andrea Meier Season 1 Episode 35

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Andrea and Griff are joined by Meyer Lab's Ryan Clingman. We discuss Meyer's truck cleaning products and the proper procedure for cleaning a truck.

Also, Andrea hands out hot dogs at Halloween in lieu of candy, much to the dismay of neighborhood children. 

SPEAKER_00

Welcome to Loaded, the Hahn Ready Mix podcast with Andrea Meyer, Griffin Hahn, and producer Lex.

SPEAKER_01

Hey, how's it going today?

SPEAKER_00

Really good.

SPEAKER_01

We're very lucky to have with us Ryan Klagman from Meyer Labs. Welcome to the pod. Thanks for having me. First one. Yeah. Awesome. Awesome. Well, we're going to talk a lot about truck cleanliness today and how we could do that process and how we maybe we could improve. But also we should probably start with announcements and do those first and then circle back around.

SPEAKER_00

Yeah, these are my favorite episodes where we get really tactical and give real information you can use today. So I'm looking forward to it and having a guest. That's two great things in one podcast for me. Okay. Announcements. I just wanted to talk a little bit about we had, well, actually, the whole world had some technical trouble this week where Amazon's web services went down and it impacted a whole bunch of different technology for us and everyone else.

SPEAKER_01

Amazon, if you're listening to this, more data centers, preferably in the real. We need them here. That'd be redundancy is necessary. So let's do it.

SPEAKER_00

I think the biggest impact to us was that our drivers couldn't log in on the tablets and we were flying blind a little bit from the dispatch office.

SPEAKER_01

Yeah.

SPEAKER_00

Um, made trouble on the payroll side because we didn't get clock in time. So there were a lot of challenges, and it just reminds me every time something like this happens that we have, you know, really good people who really care about doing a good job and everybody kind of work together to get through it. And we went about our day as as best we could, and I really appreciate that.

SPEAKER_01

Yeah, that was good. What else you got?

SPEAKER_00

Oh, yeah. I'm carrying the team too. Yeah, just curious. Okay, okay. Nothing new then. Um the other thing I want to talk about is we talk about um feedback that we get from the cameras pretty frequently. And a lot of times it's you know, where our drivers could have done something better. You know, they hit the brakes a little too hard or take a harsh turn, and then we give that feedback to the drivers and provide a little bit of coaching. But this week I actually had a driver approach me and ask me, Hey, did you get anything from my camera? And I didn't. And he's like, Well, I hit the brakes pretty hard. So then I looked into it and was able to find the the video. And he actually did an incredible job of avoiding a a near collision by you know going around a truck that pulled out in front of him. And that just reminded me that there's so many instances where our drivers are really doing such a great job. And I think we could do more about recognizing that in those instances. So good news from the cameras.

SPEAKER_01

That is great news. And actually, I have two things on that topic. One, last week, you know, we track how many coachable events we have. Yeah. And last week from the Samsara cameras, we had one coachable event, which is um about the best we've had during kind of the season um all year. So that that was wonderful. The other thing that was kind of driver performance related is you know, we've been sending uh those of you that are listening that are driving would know this. We've been sending a lot of trucks to Iowa City, Cedar Rapids to help Hawkeye, Kings, those guys over there. And um, we got a message passed through Hawkeye that um one of the contractors out there said, wow, these Han drivers really are good, are they do a nice job at paving. So um that's great to hear that, even though it's not from directly from one of our customers. Um it's it's really good to, you know, outside of the framework of the area we normally work in and to have somebody recognize that we're doing a good job. So I was I was very proud to hear that. And and everybody that's been over there helping them should be proud of that too.

SPEAKER_00

So very good. Well, let's talk about truck funny.

SPEAKER_01

Well, quickly, before we do that, it's you know, when this comes out, it's gonna be Halloween. So I want to know, Ryan, you've got a you said 18-month-old daughter. I do, Reese Klingman. What's the uh what's the the Halloween costume? Do you have it figured out yet?

SPEAKER_02

Oh yeah. Uh we are big into Elsa from Frozen right now.

SPEAKER_00

Oh yeah, I remember that face.

SPEAKER_02

Yeah, so she's all about that because that's the only word she can say. And I was informed this morning by my wife that I will be Olaf. So Olaf! I love it. Excellent. Yes, yes.

SPEAKER_01

That's fun. So looking forward to it. Yeah. Cool. Andrew, what how about the girls? What are they?

SPEAKER_00

Ugh. Eiley is um, I don't even know the whatever the K-pop demon hunter girls are. She has two friends, they're trick-or-treating together and they're all matching costume plan. They have a really big plan of someone driving them around in our golf cart with the music from the K-pop playing while they're trick-or-treating. There's there's a big vision.

SPEAKER_01

Sounds like someone might be you, right? Absolutely.

SPEAKER_00

Uh no, I'm uh I every year uh make hundreds of hot dogs and hand them out to all the trick-or-treaters because I don't really love trick-or-treating. And someone in my neighborhood when I was a kid did that and I thought it was so cool. And so now that's what I do.

SPEAKER_01

I'm gonna be honest with you, that sounds super lame. If I'm a kid and I want candy, I don't want to talk about it.

SPEAKER_00

They're getting candy, they're getting candy from everyone, but like everyone's in a rush to get home from school and get your costume on and get out and then you're like the parent that gives pencils.

SPEAKER_01

I don't want that. Right with a side of dental floss.

SPEAKER_00

People love it, they all look forward to it. We're the hot dog house, it might be.

SPEAKER_01

So he's being a ghost. Yeah, he's a ghost. And then um uh Lucas is wearing the exact same dinosaur costume he wore last year. So perfect. Yeah, that's uh economical. I appreciate that about him. So yeah. Okay, now let's get into the trucks. All right. So Ryan, why don't you start us off? Um tell us a little bit about yourself and a little bit about Meyer Labs. Where you work?

SPEAKER_02

Sounds good. Um, for those that don't know, my name is Ryan Klingman. I work for a company called Meyer Lab. We are your truck wash and acid providers here at Han ReadyMix. Thrilled to be a part of it. We've been together now for about a year. Um, I've been with Meyer in the ReadyMix uh category of clean cleaning chemical for about seven years. Uh recently moved back to the Midwest after a uh general manager role with Meyer out on the West Coast. And um really just excited to talk about our current products and our current program that you guys are using at all locations and hopefully can provide a little insight on how to get those trucks clean and how to make that acid work.

SPEAKER_01

So I love it. I love it. I think this is an important topic for us because I think we have we definitely have a section of our trucks that look awesome, right? That I and and definitely we have some people that put a ton of care and attention into keeping their trucks clean. Um and then, you know, frankly, we have we have trucks that uh, you know, don't meet the standard uh of cleanliness that that we set, right? So that that that don't look great. And um it's not like we've been so crazy busy that we don't have time to uh handle this. On the other side of the coin, we also know that there's people that are you know spending two, three hours in the wash bay.

SPEAKER_00

Excessive.

SPEAKER_01

Excessive, yeah. And and a new year, especially that we're um very slow and trying to uh tighten the belt, you know, that's that's problematic. And so what we really want to talk about is how do we find the right balance? How do we get clean trucks and not spend three hours in the wash bay? That's the goal. And I think you know, with your products, Ryan, that that's that's possible, right? That's we're not we don't have to sacrifice one or the other to get it done.

SPEAKER_02

Absolutely. That's the goal. Uh as our partnership develops, we want to be efficient on both ends of it. We provide a great product, but also we know that you guys are a production company. We want to get you back on the road and get you rolling as soon as we can.

SPEAKER_01

Well, let's lead with a why on this. Why do clean trucks matter? Right? What what's the um what's the difference that that makes by having a clean truck? And so feel free to chime in either of you um as as we go through this. But you know, to me, a lot of it's that is our brand, right? The our trucks are the rolling billboard that goes around the quad cities. People always say, well, how you know, how come you don't do ads and stuff? It's like we don't need ads. We have trucks that that are driving around with our company name on it and uh people can see the work we're doing. But people are also judging, right, those trucks and and judging the professionalism of our whole company um based on how those trucks look. Absolutely. Right?

SPEAKER_00

Yeah, that's exactly what I think of. It's like when you walk into a restaurant, if there's greasy fingerprints on the door and then the menus are sticky and there's crumbs on the table, like you get an impression right away about what's happening behind the, you know, in the kitchen where you can't. Very clean, high health standards.

SPEAKER_01

Absolutely. That's why that's why they keep going up every time, right? Yeah. Yeah, absolutely. So I think that's the biggest thing. But also, you know, there's practical advantages to a clean truck as well, right? So um if if it's got a lot of concrete buildup, that's increasing the weight of the truck, which could get us into overweigh situations when when if we get pulled over or something like that. It makes maintenance significantly harder. You know, I know that uh Steve's team gets so frustrated when they got to work on a truck and they got to get to a wiring harness and they got to get through 10-minute fix, but a two-hour effort to get to it.

SPEAKER_00

Right.

SPEAKER_01

Because they got to chip through inches of concrete to get to it. And that that's not fair to those guys. And um, you know, just it ends up costing us money and and being inefficient, and then it takes longer to get our trucks back on the road, which I know everybody wants to keep saying their truck, right? They don't want to go right drive the spare. I get it. Yeah. So those are the I I think, you know, the the most important things. Um, but the brand part of it is is really what hits home for me.

unknown

Right.

SPEAKER_00

I think the only thing I'd add to that is kind of the safety thing. If there's buildup on your on your steps or on the ladder or anywhere, that's just a trip hazard and you know can't get a good handle on it. Um and also the debris coming off at the really inopportune times when there's a nice BMW driving by. Anything we can do to avoid that kind of stuff.

SPEAKER_02

Everyone's gonna chase it back to the Han. Yes. To the rolling billboard.

SPEAKER_01

That's right. Okay, so let's dive into how we do it. Ryan, we just we walked over to the wash bay here by the office, and um uh you kind of saw our setup there. Um so there's three products in the wash bay. Yep. Why don't you give us a quick rundown what each of those products do, where they should be used, and and you know, anything else you think is pertinent to that?

SPEAKER_02

Absolutely. So uh right now the Han Meyer Chemical Program is set around three products. You have Mudslinger, Hammer Clean, and Triumph Wash. I'll kind of go from Mudslinger up to Triumph Wash and just kind of talk about the purposes of each one. Yeah. Uh the first one is Mudslinger. That's kind of the fan favorite. It's a glycolic-based acid that does a really good job of breaking down heavy buildup. Um, it's safe for the truck, it's safe for those wire harnesses we talked about. It's safe for Steve's guys, it's safe for your drivers. And really how that one works is once it's foamed on there, we want to let it sit. We want to let it sit for at least 10 minutes and it's gonna break down that heavy buildup. Um, it's a really good product for kind of the bull ring back into the chutes. And um you're gonna see a lot of good usage on stuff like that. Uh, the second product is called hammer clean or hammer shine. Um, what that product is designed for is basically your dust or light buildup on your drums and your fenders. Um, it does a really good job of bringing the color back to your drums and to those big billboards that we talk about, and it's really good for your kind of exhaust that comes out of uh the back end there. And then the third product is kind of just your day-to-day wash for those brand new trucks you got or for those guys that are keeping it really clean, but are like my wife and like to clean every day, and that's what they got to do. So that that product is kind of your car wash and it can be used, especially on the cab. Okay. A lot of the glass and a lot of that kind of cab area is where that's going to be the most. And that's the triumph, right? Yep. That's the triumph wash, yes, sir. Yep. So I believe all your plants are set up that way. Those are the three products. And like we talk about, there's usually not a one size fits all, but with those three products, you will get the results that you want, your drivers want, and we can definitely get those trucks where they need to be.

SPEAKER_01

Sure. So I think you were saying before the um the mudslinger, that one we want to put on dry, right? On the on dry back end. So we don't wet it down. Yep, absolutely.

SPEAKER_02

Mud all products should be applied mostly to a dry surface. Oh, really? Okay. Yeah. But for the most part, it's going to be hard to keep the drum completely dry when you put hammer clean. But for the most part, what we like to see is you have foaming systems out there and they are set up for all your products. But for the most part, we want to see the mudslinger foamed on because with the foam, we get a nice stick and a nice contact time that's going to help break down your thicker concrete. Yeah. Let it sit there, let it sit there for about 10 to 15 minutes, depending on how much time you have. And while it's sitting there, we can bucket and brush the other products where they need to go. And then we can give those a good rinse and then come back to our mudslinger and get a really good rinse from there. Um, what you should see is kind of basically its name. The concrete should turn back into that mud product, should be nice and soft, and it should just start peeling away as we're spraying it and/or scraping it, depending on what tools you have available.

SPEAKER_01

Okay. So we're talking that whole process. You you s you foam on um and then you go hit the the drum with the hammer shine and the triumph on the cab, and then come back and rinse off that half an hour around, you think that's a absolutely. Yeah.

SPEAKER_02

I would think depending on exactly how you've been instructed, a half an hour is going to give you, it's going to yield results. Yeah. Right. There are days where I'm sure it's okay to go a little bit longer, but for the most part, half an hour should get you exactly where you want to go.

SPEAKER_01

Yeah.

SPEAKER_02

And if for some reason or another you're not getting that, make sure you're following those place cards that we have out there. Those um every toad comes with an actual picture and an SOP standard operated procedure on how to use the products. Just follow it.

SPEAKER_01

I love that with the pictures on where you put it too. I think that's great.

SPEAKER_02

Absolutely. They did that for me because I didn't really understand what they were wrong. When I was brand new to ReadyMix, I had no idea what a bull ring was and all that. So um But yeah, what I would encourage everyone to do with the products and the program we're talking about is if you have questions, there are phone numbers for our local service techs and even myself, reach out, call, ask questions. We want to hear that stuff. At the end of the day, if it's not working, then we need to get it working and make sure it's not us or the chemical that's doing that. So yeah.

SPEAKER_00

I really appreciate you being here. And actually before we started this podcast, we actually walked over to the wash bay and it was in really good shape. So I guess that's another shout out to the guys. Yeah. Right. Uh whoever cleaned that up today, it looks, it looks great. It doesn't always look that way. Um, but we did kind of walk through our whole process. And I appreciate that, you know, as you just went through that process, that's the actual order of the products that are out there. So it makes perfect sense. Um can you just go through it again, kind of the step-by-step process that you would do? Yep. And about and you you told us how long the whole process will take, but kind of each step and how frequently you think that needs to be done.

SPEAKER_02

Absolutely. That's a good question. Um, if I had kind of a mid-level truck, you know, a truck that's been in the yard for a couple of years or has some buildup on it, I would um start with Mudslinger, like I said, I would foam it on there. I would let it sit from anywhere from five to ten minutes, depending on what time was given. And then I would go to my hammer clean and I would get that in a bucket and brush. Or if you're the only one over there, you can foam that on too. And then I would start brushing for the remainder of five to ten minutes to scrub off the um dust, light buildup, exhaust that you'd have on your drum. And then I would maybe reevaluate my mudslinger, make sure it's staying wet and we're getting kind of that mud look to our formed up concrete. Um, as long as it's staying wet, which this time of the year is a great time to clean because the moisture in the air is going to keep that product working. And as long as it's wet, it's gonna always break down. Um, if I had the extra five minutes, I'd take my triumph, I go get my windows, I go get my cab, and I'd circle back to mudslinger and I'd start to rinse off. Once I got my truck back to where it's in really good shape and maybe only a layer or two are on the back end, I would only be using Mudslinger maybe one or two times a week. The other, the other two products are for the body of the truck, for where you're always gonna get buildup or dust or exhaust or any type of road grime.

SPEAKER_01

Yeah.

SPEAKER_02

Um the mudslinger product, like I talk about, it's kind of the bread and butter, but it's for heavier concrete surfaces. So once we do a good job and following the program and getting back to base, there's no reason to be using mudslinger more than one or two times a week.

SPEAKER_01

Yeah, that's a great point. What about um with any of the products? Is there special PPE that needs to be used? Uh make sure that we're being safe while we're using it.

SPEAKER_02

Absolutely. Always when we're using our products, no matter what it is from the chemical aspect, we always want to wear um gloves, eyeglasses, make sure that we're aware of what we're putting on there, and then also make sure with our plant contacts we know where the SDSs are just in case something were to go wrong or something were to happen. Um our products are employee safe, truck safe, but at the end of the day, they are a chemical. So we want to treat them as such and be aware.

SPEAKER_00

Can you talk a little bit about how that has evolved over time? I know um in preparation for this podcast, I sent a question out to the drivers and and had a few questions come back about safety. And I think some of them kind of remembered the old days of uh the crazy chemicals that were out there.

SPEAKER_02

Yes. So um Meyer's been around since 1978. We've been in the concrete industry since about 2002, and we were selling nothing but myriadic acid there, which for anyone listening probably uh knows what myriadic acid is. It's the one where you're like, throw it like a grenade and make sure you don't get hit. It's uh the the thing with those blended acids, especially myriadic acid, is it doesn't matter if it's concrete, wiring, my skin, my eyes, my foot, my clothes, it's gonna burn. And it's not gonna stop until it's burned everything that it can. And it's wild how my world, the chemical world, has gone from that to now these glycolic, these synthetic acids that really do a good job of protecting your guys' assets, which in our world is both your driver's and your ready mixed trucks. So uh it's been nice to see. I know I I talked to drivers who want the performance of the Mariatic, but are appreciative of the uh safety the new products give them.

SPEAKER_00

So yeah, that was actually uh a response I had from multiple people was just tell them we really like that product, the products that we're using right now.

SPEAKER_02

We love we love to hear that. Absolutely. Tell your friends that are any any other ready mixed trucks out there that uh we're always open to demo or show. And I heard you talk about working with Kings and Hawkeye. They are uh friends of Meyer Chemical as well. So it's been uh it's been a really good partnership here in Iowa. Yeah.

SPEAKER_00

Another thing they wanted to know, uh kind of related to that, is using the wrong products on the wrong part of the truck. How does that affect like how if you're using mudslinger on the cab, what happens or what other pieces of the truck do you need to avoid?

SPEAKER_02

That's a really good question. Um, for the most part, you're not gonna see any adverse effects. But what I always caution is if I'm using mudslinger on a glass, right? And I let it sit for 10 to 15 minutes, we don't know how glass is going to respond to that much sit time. But if I noticed it early, just give it a good rinse and always extra rinse those chemicals off because that can only help. The real issue is when you use it on the wrong surface, is residual, right? The stuff that dries that would cause an issue. Yeah. So just always over-rense. It's okay to use them in different spots. You will not see the results that you want. But to protect yourself and protect your truck, make sure you give it a good rinse and over-rense to that way we eliminate any residual.

SPEAKER_01

Yeah. And the other part of that is the mudslinger is the most expensive one, right? So uh let's not don't use it because we don't need it.

SPEAKER_02

Be very cautious with that one. Like I said, we're trying to be efficient for both sides of this for uh Han and Meyer that we want to do this for the next 30 years, not 30 days.

SPEAKER_00

So yeah, but I think it just because it's the most expensive doesn't mean it's the best for every surface. So it's it's not going to work any better to put that on the cab when that isn't the right product for it.

SPEAKER_02

When you're using the foam, you don't need to layer foam on top of foam. Give yourself a good one layer, let it sit and let it work. Don't be dumping out 10, 15 gallons because there's no ROI in the world that's gonna make that sound good.

SPEAKER_01

So yeah. Cool. Well, I you know, I just want to reiterate to everybody that um you know we want the trucks to be clean. And so if you need time to clean on your truck, make sure you ask for it and um the dispatch will accommodate that as much as we can, right? Um but we don't we don't need to be spending eight hours a week in the wash bay, right? That's not it's not actually doing any any benefit for the for the truck or for the company. Um and you know, I don't want to I know of companies that do kind of draconic things where they say, you know, when you when you get the washout message, you got 30 minutes to get off the clock and no matter what, right? Right. That's so counter to everything we do here. And I you know, we're not a a company that tries to micromanage people. So we don't want to have to have managers sitting out at the wash bay, you know, um watching all that, making sure that people aren't being wasteful. I want to trust that our people are gonna be responsible with that that time and those resources. So um let's just refocus on that, I think, and and that will that'll help.

SPEAKER_00

Yeah, I think in terms of asking for wash time, I would encourage people to to uh change that up a little bit. Like don't always wait until. The end of the day when there's already three trucks in line for the wash bay. Like ask about it first thing in the morning, and then they might be able to get you in between loads or midday when there's timing elapsed.

SPEAKER_01

A lot of people maybe not don't know this, but it's very common on a normal day for us to have if you look at our demand graph where it kind of stacks up how many trucks we need. It's almost like two, it looks like a camel's back. There's like two humps. And there's this uh almost lunchtime break, right? Um, where we may be uh a little bit slower from you know 11 to 1 or something like that. So sometimes there's a nice window there to get in and clean.

SPEAKER_00

Another question I had from the guys was is there anything they should be doing differently as it gets colder? Like do you change the way you wash your truck or products you use as it gets colder?

SPEAKER_02

Um for the most part, you could probably eliminate the time shorten the time up, right? With it, like I mentioned earlier, as long as the air is wet and the products wet, it's going to work faster. So you could probably squeeze in, like you're talking about, different times to clean. If you've got 15 minutes at lunch, you can get a lot accomplished with that. Um and then the other thing I would just make sure to do is always, always over-rinse so we can eliminate any residual. As it gets colder, residual acid will freeze up, will sit there. And it's not necessarily damaging the truck. It just creates more work for those mechanics and stuff like that as it as it goes.

SPEAKER_01

So yeah. Yeah. And there's I that makes sense, you know, with with all the salts on the roads and stuff. The trucks will look a little dirtier in the winter as we get into that. So uh some quick rinses to get that stuff off is good.

SPEAKER_02

Um, I would that was a great point there that I didn't touch on earlier. Our hammer clean product has rust inhibitor in it. So whenever we do get to the winter months, hammer you can overuse hammer clean everywhere. That's only going to help kind of build a shield of rust inhibitor as far as on your rims, on the back end, underneath your uh fenders, all that stuff. Be sure we get a good scrub and that'll help uh keep that salt from eating away things.

SPEAKER_01

Yeah. Yeah. What do you think? I mean, you've seen our setup and you've you've been around, I don't know, how many radiomix companies have you been in? Uh quite a bit. Yeah, quite a bit.

SPEAKER_02

I've been in thousands.

SPEAKER_01

I think I have uh maybe a hundred as a customer, but a lot. So what do you think separates the people that keep you know, the the companies that have spotless trucks to the ones that don't, right? What do you think is the the biggest difference?

SPEAKER_02

Education, things like this, people actually talking about it instead of just, hey, we need acid, bring it out here, or hey, this acid doesn't work, but it's the best we got. It's the continuous improvement to make sure, like, hey, we all know this works, or we wouldn't be in here. If our chemical didn't do what it's supposed to do, we wouldn't be here. But it's also your drivers learning that this is safe for them, this is safe for the trucks, this can't eliminate those eight-hour sessions and things like that when it comes to cleaning. And then also in our in our world, which is why I like doing it, it's a results-based business. You know, if if we're not producing results for our customers and for you guys, then we probably wouldn't be here. Yeah. So the education side side of it is huge in producing those results and building those relationships.

SPEAKER_01

Cool. And we were talking about uh you guys do some like uh some videos that help with that training. So we might look into that. So that would be that would be cool.

SPEAKER_02

Yeah, absolutely. Those uh those videos have been huge. And it's just a lot of, you know, people know that you need acid to clean a truck, but they don't know how to use it, right? Yeah. When people learn the how or the why, that usually tends to produce results.

SPEAKER_01

Cool.

SPEAKER_00

That's exactly what we're looking to do here.

SPEAKER_01

Yeah.

SPEAKER_00

Uh before we wrap up, I just wanted to thank the people who responded to my questions. So you probably guessed some of these names as I go through it, but there's a couple surprises in there. Uh Kelsey, Dan, Leroy, Don, Josh, Michael, Richard, and Stanley all had questions for this podcast.

SPEAKER_02

So I thought that was really good. Great. Awesome. And I would encourage any of you drivers out there, if you have any questions or you want one-on-one or hand-on experience, get with your plant managers, get with uh Griffin, and they'll reach out to us and we'll get somebody out here. That's yeah, that's what we're here to do, and that's what we want to be a part of. And please let us know. We appreciate you more than you know.

SPEAKER_01

Awesome. Well, Ryan, thank you so much for coming to talk with us. And I think this is great. And hopefully it's helpful for all of our people. Absolutely. Anytime.

SPEAKER_00

All right. Thanks for listening to Loaded the On ReadyMix podcast. We will be sharing this one with all the drivers. So talk to each other about it.

SPEAKER_01

Yeah. Yeah. And have a happy Halloween. Thanks.

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