When Disaster Strikes: Water, Mold & Fire – Inside the World of Home Remediation

In this powerful episode of Flip Happens, host Darlin welcomes Chris Nickel, owner of AllDry Chattanooga, a restoration and remediation expert who specializes in helping homeowners recover from disaster—whether it's water damage, mold growth, sewage backups, or fire and smoke damage.

Chris shares eye-opening insights into the realities of remediation work and the emotional, logistical, and financial challenges homeowners face when the unexpected hits. From burst pipes to hazardous mold to lingering smoke odors, Kris explains how his team helps mitigate damage, work with insurance providers, and restore homes to safe, livable conditions.

Topics covered include:

• The truth behind water damage and mold remediation
  
  
  
• Why timing is critical for drying out drywall and preventing mold
  
  
  
• The science of air sampling and understanding indoor air quality
  
  
  
• How insurance policies differ by state and what coverage gaps exist
  
  
  
• Tips on spotting red flags with remediation companies
  
  
  
• The surprising process of removing long-term tobacco and fire odors
  
  
  
• Real stories of tragedies, like hidden water leaks and unseen structural damage
  
  
  
• The complexities of handling post-trauma environments (with a preview of next episode on blood and biohazard cleanup)
  
  
  

Chris also explains why building trust, rapid response, and ethical practices matter in an industry that often deals with families in crisis. Whether you're a homeowner, investor, or just disaster-curious, this episode is packed with essential knowledge, human stories, and practical advice.

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Transcript

Hello everyone and welcome to our podcast of Flip Happens where we really talk about all the crap that people face in relationship to their circumstances in a home and how it relates to that home because that's what we do. We help people who are facing some form of tragedy,(...) brokenness as it relates to a home in order to be able to see what options we can give them, even if that means we need to be able to close on a home and just make changes.

(...)

So today we have someone that is very instrumental in some of those problematic things that people face. And I'm going to have him introduce himself and what he does because they are specific

(...)

to some of the things that happen in almost every home. So why don't you go ahead and introduce yourself?

Absolutely. Hello viewers, hello everyone. So my name is Chris Nickel. I am the owner and operator of All Dry here in Chattanooga.

(...)

We like to say that we expect the unexpected. So we're primarily water damage and restoration. So when disasters happen, we come in and try to get folks back to kind of ground zero. A lot of folks don't know how their home insurance actually works until they have a disaster.(...) So the point of insurance is to get you back to that zero. You're not supposed to make money or come out better off than you were, but you're also not supposed to be left in a situation where one day you're taking your kids to school and everything's fine. And the next day you don't have water. You can't wash your dishes and you can't do it. So we work with the insurance and try to restore the home

(...)

primarily by mitigating the damage, preventing secondary damage if it's water related and then getting people back to where they were. Pre-loss condition.

(...)

It sounds like you guys do a remediation process that actually helps homeowners find some hope in the tragedy that happens in their homes.

Yeah, we do. I always like to tell people, especially if they enjoyed working with us, that I hope you never have to call me again. That's the one downside to this, recurring customers aren't super common.

(...)

But they do happen sometimes depending on the age of the house. So we deal with situations that are almost always unexpected for the homeowner, but it is something we see daily. So whether it's your water heater leaking or a tree falling on your house, some of those things that would be a big change for you as a homeowner,

(...)

that disaster is happening to someone all across the country here in Chattanooga. Someone has an issue that they need someone like us every single day.

Do you find that weather plays a part on some of the stuff that you have to do?

(...) Definitely.

(...)

I mean, there's a nice mix of things we've had. I know when I first started, people would ask us, when do people call you? Why aren't they just drying things out themselves?(...) And one of the reasons is because they got new wood floors.(...) So then they call us. Okay, but why are they calling you? They got new wood floors. Yes, they did. But the flooring kid or guy who put the refrigerator in or hooked the dishwasher up, there's a leak.

Ice maker.

No. The ice maker, something is leaking on their brand new wood floors.(...) If the wood floors weren't new, then that piping would probably still be intact. If it did leak and it's not new floors, then they throw a towel down and they run some box fans on it. When you've got $15,000 worth of hardwood that has fresh water running on it, you call someone because you wanna get it taken care of and dried up quickly before irreparable damage happens. So that's one of the situations. Anytime you're dealing with plumbing in your kitchen,(...) the weather definitely has a big factor in it. It's interesting this year, we had really cold weather here for a while, but we actually didn't have that many pipes first that you would have expected. So it's great, yeah, I agree. Whenever I'm losing money because people aren't having their pipes first, I do think I'm glad that people aren't calling me, but on the flip side is, we're here and we're ready when those situations do happen. So wind damage, trees, the weather definitely plays a part in those. And then some of the more steady things, water heaters have a tendency just to spring a leak sometimes.

(...)

Either the PVC piping or copper piping, if it gets too corroded,

(...)

people moving to other types of pipes and pecs for a reason, but water heaters, dishwashers,

(...)

toilets backing up. So there are some things that are not weather related that happen fairly consistently, but some of the bigger losses and disasters are certainly weather related.

You said toilets backing up and it made me think of sewage. Do you guys work with the sewage that can happen?

We do, and it really depends. So one of the things that I like to tell people when they're asking, how can we refer business to you or who's a good client for you? One of the key things I say is, if you think you need a hazmat suit, go ahead and call me.

(...)

(Laughing)

Because we have them.

When it comes to Tyvek suits and respirators, we have that. We don't like to wear it because it's warm and sweaty, but anytime you're in a situation where you think, oh, we might not be safe here, we need a hazmat suit, I'd love to take a look at it and see if we can help. With sewage, if it's going through an insurance claim, the insurance has a great way of breaking things down. So each water loss is broken into different categories. Clean water is category one.

(...)

Sewage is category three. So insurance handles sewage a little differently than a clean water supply line that leaks.(...) For clean water, we're really just going in and getting the fans and dehumidifiers and we're gonna dry it out. We don't wanna blow fans over sewage on someone's bathroom floor.

Oh, imagination just all weird on that one.

The approach is a little different depending on where the loss of the water came from. But even clean water can cause issues that qualify as category three. So there are plenty of situations where people have gone on vacation for a week and the leak happened right the day they left. So they don't get back home until it's been leaking for five days. So you've got a full week of water leaking somewhere and that water's been sitting there and it's no longer clean water.(...) So even clean supply lines can cause situations where we're still gonna approach it as a dirtier situation, use more disinfectants and sanitize it.

(...)

Right now we're on the recycling side but not, yeah. I wonder what their safety concerns about this kind of system. There's still just a lot of water that could be added for Te Cultural Library, which can be done quickly and completely clean we started recording here was, you know, you were asking about how some different projects might look and whether the studs needed to come out. And I will say that every project is different. So even if it's just a water heater pipe that first those start to look pretty similar, but they're still different.

(...)

Depending on what materials get affected drywall doesn't do well when it's wet.(...) So it can dry out, but you've got to start drying it pretty quickly.

(...)

Mold is one of those things that especially here in the south, it's very prevalent. It's always in our area.

(...)

But drywall in a way is a mold sandwich. You've got gypsum board and then two pieces of organic paper on the sides.

(...)

So when that paper gets wet, the mold that's naturally in the air is going to want to start growing.(...) So drying that out within 72 hours is pretty important.

(...)

And that is really, you know, the timeline, where the water came from, how long it's been there and what materials are affected kind of point us in the direction of whether we're mitigating, which is sort of stopping and stabilizing the situation to prevent secondary damage or whether we're able to actually restore things dry in place versus do some demolition. Most projects have a little bit of both.

What do you think are some questions that I would need to have when I'm thinking about hiring a remediation company?

(...)

So one is, are they qualified? And that's a tough one in Tennessee because we don't have laws for that. Interesting. Kind of the wild west out here. It's not that weird though, because there's only five states that have mold laws on the books. Tennessee and Georgia are not one of them, but our neighbors down in Alabama, Texas, Florida, they all do have mold laws. So qualifications are a little difficult in mold.(...) Everyone's seen mold and depending on your generation, some people are used to it. Some people understand that there is normal fungal ecology.

(...)

You know, if we did an air sample here, even though it's a beautiful house and it's clean, there's going to be mold in the air. You can't get rid of all the microscopic spores. Interesting. So, you know, you want to make sure that it's someone who is qualified and competent in the remediation that they're doing. So it's very similar to the way that you would kind of find out any other contractor you might hire. So by talking to them and finding out, you know, I probably wouldn't hire someone for to patch my drywall if they only do drywall patching every three months. If it's someone who's doing mold remediation daily, day in and day out, they're probably either going to go out of business or they at least know what they're doing there.(...) So that's one thing.(...) The other thing, especially for remediation, there is a sticker shock usually because it can be expensive.(...) And one of the things I try to help people with is to understand whether we really need to do any work. Okay. Okay. People have concerns about mold. It kind of increases as soon as you Google search it because then the algorithms are going to start showing you more and more.

Google doctor.

Yeah. So you'll get into a cycle where all you're seeing are the bad things about mold. And a lot of what we do is education and trying to talk ourselves out of a job sometimes. Okay. To understand, you know, some inspections because people are pregnant, bringing a new baby into the house or something. And so they want to make sure everything's on the up and up. Other situations, they found some mold

(...)

and they want to get it taken care of before it spreads.

(...)

Usually though, the problem is always going to be water related. There is excess moisture or water intrusion that's allowing the mold to grow. So fixing that central issue is the most important thing.

(...)

Then you treat what's there. Then you can treat what's there. And as far as treating it goes, there are some home inspectors in the area that are great to work with when it comes to mold.

(...)

There are others who I, in my experience, I found are really upfront about the fact that they're not microbiologists. They don't know a ton about mold. They know building principles and they're able to do the testing for mold, but they don't know a ton about it, which is fine, especially when they're upfront with that information.(...) But unless you're having kind of symptoms from the mold,(...) it might not be that much of a health effect. And for people who are allergic to mold, even a small amount could be causing their symptoms. So sometimes we go in and we're just sanitizing a house, sort of a deep clean wiping, especially the horizontal surfaces where the spores would land, because someone's extremely sensitized to mold or to the particular mold that's in their house.

(...)

And that displays differently for different people. Sometimes it's very similar to people who have pollen allergies. So you walk outside and your eyes start to run and your nose gets running and your eyes are red. It can be that way in your own house, which isn't comfortable. That's the reason that you want to take some kind of precaution and try to address it.

I am a walking mold test.

Yeah.

Well, that's good. Yep. And go to the basement. And if I start to close up, I'm like, we got to go.

I have that when we have come into houses, I, you know, she's, I don't have a sense of smell. I just really do not. I mean, I don't don't have, you know, I could walk into a septic situation and just not smell it. You know, um, I don't smell mold. I don't smell the animal stuff that we come across. I don't have a really good sense of smell, which I think is really good for maybe a blessing.

Yeah.

The only way I know there's a strong smell or there's a strong thing is the tip of my tongue will start to tingle.(...) And that's it. What? That's the only way I know there's a scent that's going on. Interesting.

Like a snake.

Yeah,

(...)

I like that. That's good. So I can say that when she walks into a house that we've been looking at or something, if she starts to get full blown kind of thing, then I'm like, okay, there's something going on here. You know? And is it a pretty quick decline too? Like once you leave the,

yeah, I can start to feel bad, but once I'm out, like, yeah, I don't have to take anything or anything like that.

Yeah.

Get out and I'm okay. But, um, yeah. And so, um,(...) my mom had an ongoing water issue behind her siding and her house was built like total cinder block construction completely.(...) And then there was some siding, hardy board siding put on top of the cinder block. Um, the bedroom that I was in and that my sweet little baby was in, I was sick all the time, all the time, all the time, all the time. I was taking Forzer take a day. Um, I went to an allergist. I got shots that did change the quality of my life. Um, but she only discovered what was going on well after we moved out. Yeah. She was like, she called me. She goes, Oh my gosh. I am so sorry. She felt horrible because she just thought that, I don't know that I was just, but yeah. How did she open up? Did she renovate or had she, um, the ceiling collapsed onto the bed? Oh yeah. Yeah. Yep. So yeah, that's how that was. Nobody was in the bed, right? No, yeah.

Nobody was there.

Mm hmm. Yeah. It was bad. It was really bad. So yeah, I never would have expected it

situations like that. And that's one of the reasons I actually do mold testing, um, and air sampling myself in states where it's regulated. Generally the remediation company can't do it and it's not recommended. Um, because somewhat of a conflict of interest, you definitely don't want me to come in and tell you, you have bad mold. Let me fix it for $5,000 and then tell you afterwards, I fixed the bad mold. Um, you might not have anything. So what I do with air sampling is I've gotten to the point where I no longer do no cost estimates for people. And I don't say free estimates. I say no cost. Um, cause there's no cost to the person who used to call me. Um, it always cost me something, gas, mileage time.

(...) Um, that's fair. That's fair.

Instead of charging like $120 dispatch fee to do an estimate. If someone has mold, I charge about $189 right now to do air sampling and then provide them with a lab report to say, here's what's in your air.

(...)

And while I'm there, it takes about 30 minutes to get all of the air samples. So I'm doing a visual inspection as well, doing all the things that I would normally do, um, to put together an estimate for remediation perhaps, but then leaving them with at least lab report and some explanation of their air quality on that front.

How would I know or maybe warning signs for a really bad remediation?(...) So

that's a tough one. Um, you'd have to educate yourself and there is some decent education. Now, if you're looking out there, the EPA has some documentation that I like to send to folks, um, for them to look at.

Okay.

One of the big things is, um, I like to use Texas as an example because they've got a pretty good law and system in place, but anything above 25 square feet in Texas, a remediation company is typically doing, um, for smaller projects, if it's less than 25, 10 to 20 square feet, I don't like to charge people for that unless it's a situation where

(...)

a couple maybe just isn't comfortable cutting out the drywall.(...) Um, if it's drywall removal, there are some power tools and things involved. Um, but you'll usually save money if you're not really allergic or afraid of the mold, you can probably pull it out yourself. Um, but the key thing is if you are hiring a company, they're going to be expensive. They should be expensive and it should look like they're expensive. You should see plastic. You should see things sealed off. You should see HEPA, um, rated fans filtering the air. They should be doing four to six air changes per hour in the area. Um, yeah, commercial dehumidifiers on the water mitigation side. Um, and they should be removing the materials that need to be removed, which you wouldn't necessarily know unless you're listening to a podcast like this, but, um, porous materials like drywall really can't be saved once mold is taken over because it's going to grow through the porous materials.

(...) Um, and you got to cut it to get to it.

You got to cut it out. Yeah.

(...)

Um, we had that happen actually here. Really? Frigida line of the upstairs neighbor.

(...)

I mean, I came in and there was like the paint was puddling on the wall, like pulling off of the drywall. And then below there was just this water pooling and I wiped it all up

(...)

and I put a towel around it and I came back an hour later and it was full and I was like,(...) you know, and then you have to work with your neighbors upstairs to turn everything off and you don't know where it's coming from. That's it's insidious. You know, you just don't, and it travels, it travels far. It can, you're like, I don't know where this was coming from.

Well, I had gotten a phone call from someone that they had a four unit apartment stack four unit and the person on the top floor was taking a bath and they passed away in the tub and they weren't found for a number of days with the water still running and the entire levels were affected by this tragedy and they're, they're quite, they asked me, they, they, I got that information because they wanted to know if I would buy that kind of, because that's what we do. You know, we take a look at that kind of stuff, but we don't do apartments. We're not, we're not trying to do rentals. You know, we're really trying to, you know, remediate homes and they were like, it just, the effect that it had, you know, domino kind of thing. And that's the kind of stuff that people like you have to come in and take care of. You know, now, of course you don't have to do any removal of the person that remained in the,

you know, that's up to the morgue. That's totally up to the morgue.

That is totally up to the morgue. But I know, I know that, that for, for you guys, that you guys are able to come in, take care of some remediation stuff, pull apart that drywall. And I would imagine that being able to do the extensive services that you have, that sometimes you find additional things that you didn't know were going to be there until you take away that drywall until you take away and then you find the extensive damage. So sometimes the estimate of just coming in and visually seeing something isn't always enough.

Yeah. So definitely. And on the mold side, especially here in Tennessee and Georgia, most people don't have insurance that covers mold remediation.

Okay. It's very limited in the policy if it even exists.

Almost always self-paying out of pocket.

I did not know that.

(...) So like in Florida, almost everyone down there has $5,000 worth of coverage. So $5,000 mold jobs all the time.

That gets spent very quickly. Yeah. Very quickly. Dang.

So what we typically do for estimates is one, I like to do the testing to find out, is it a problem?(...) And even if you have visible mold, it's still good, I think, to know what you're breathing in because that can also let you kind of budget and decide whether you need to take care of the wall immediately.(...) If you had a leaking pipe in the wall and you fixed the pipe, but now you have mold, but your air is fine. And it's maybe not immediate to take care of that moldy wall. You've already fixed the source of the water. It's not in the air. You're not really breathing it. So what's the rush? But we typically try to structure the estimates kind of in phases. And I always say phase three is the unknown. We don't know. We're not going to put a price on it. Phase one is the visible things, what we can see, what we expect. We're going to have to take up 10 feet of baseboard and cut this much drywall. And there's insulation under there. So we're going to need to remove that insulation.(...) Phase two is if we find more damage in there, then we'll have to do X, Y, and Z.

(...)

But we can typically do a pretty good estimate based on just what's visually going on there and know what we're going to get into. But there is definitely a bit of unknown and sometimes exploration that happens. You're going back to find how far as the water traveled, how far has the mold gotten?

We had a house that we had to have someone take a look at because we were noticing that the window that was put in was getting wet on the inside. It was one of those situations where we were like something wasn't seated correctly. And because we were dealing with an outside siding wall with an inside wall, so we had to have somebody take a look at it. And absolutely thankful that the techniques that were used in order to figure out what all the damage was, not only did they find what needed to be restored,(...) we didn't realize that that entire side of the house between the walls was built over a carport.

Oh yeah.

(...) And that's how we found it because we had somebody who came in who not only did their job, they saw the stuff and it was through this little piece that they had to take out and they were like, we have something to tell you. And then we had to deal with that and take care of the replacement of the walls and things like that turned into a bigger project than we ever expected.(...) But had we not had someone like you guys be able to really go above and beyond, we never would have known.

(...)

You know what I'm saying?(...) So I'm very thankful for what you guys do. You know, I am curious with the fire restoration. I think you said you guys are really branching out and going to be able to do some more of the fire restoration thing.

Yeah, so we're getting into it now.(...) We've done a couple jobs and each one of those is definitely different. The first fire restoration I did was very much rubber sponges. They're called chem sponges, but they don't have any chemicals. They're just dry sponges and kind of cleaning the wall with those. So after so many passes, they eventually pick up all the soot.

(...)

But fire, it turns out, can be rather complex. So at the end of the day, it does become an odor job because you're trying to get rid of that smell ultimately. And with any odor job,(...) similar to mold where source removal is the goal. So if you've got a stinky ham sandwich under your couch that doesn't smell good, you can bring me in there and we can run the ozone machine and make it smell good for a day. But if we leave the ham sandwich under the couch, the smell will come back. So for fire, it's a lot of cleaning, very detailed, very thorough to ultimately get to the point where the soot is no longer visible or at least has gotten clean enough that you can apply a nice encapsulating paint to lock in whatever residuals there and then be able to reuse the house, make it livable without smelling like there was a fire there.

Wow. I do have a question. If you don't mind me asking,

(...)

that brings to mind, are you ever truly able to get rid of tobacco smoke in a home?

Yes. So question because it's organic in a way, ozone actually works really well with it. What we found, so there are techniques to it.

Maybe or.

Well, you could always encapsulate it. I mean, you could paint it in if you wanted to kind of remove it. It's going to be a couple of different phases of cleaning. So one of the things that I think people don't realize or maybe forget, but the lampshades, the light bulbs themselves, a lot of that, especially after years, has absorbed the smell. So most of that needs to be replaced unless you really want to clean it.(...) As far as the walls go, you can wall wash it. There are specific chemicals, citrus based things seem to do really well with smoke smells. But the tar in there is something you're going to have to get out. And then in general, once you've cleaned it pretty well, you need to find a way to heat the room up so that the car inside the wall comes back to the surface so that you can clean it again. And you'll have to do that two or three times. So, you know, one pass with no wall washes and you really clean everything and run the ozone machine. That room might smell great for a year, but then one hot summer day, some of that locked in car is going to come back to the surface. It's going to smell like smoke.(...) And that's one of the reasons that down the line, the smell comes back is it's really penetrated into the wall.

Well, how clever for you guys to know that.

Do you mean I just be like cutting it out? Like we're just getting that is an option(...) money.

You could definitely go that route.

(...)

Wow. Wow.

Oh, that's actually pretty cool. How do you get trained for something like this? I mean, what you just talked about is something I never would have thought of. How did you know this? What happened?

So I am certified by an organization called the IICRC and they certify water damage, fire restoration, mold remediation. They also have odor and they're also the certification board for carpet cleaners. So one of the carpet cleaning guys that I work with is one of the only IICRC master carpet cleaners here in Chattanooga.

Wow.

So they train primarily on what they call the standards. So what a reasonable person in my profession would do in these situations. It's not exactly a playbook. It's definitely not a step by step playbook you can go through, but it outlines for either fire, mold, water, odor, kind of what you can see and steps that you should be taking some of the different paths that it can go down.(...) And as those standards are updated, you know, it's based on working with insurance companies across the country. Okay. Because in a lot of especially disaster situations, it's the insurances who ultimately are, you know, footing the bill. And so we need to make sure that we're taking care of their policyholders, not, you know, doing work that doesn't need to be done, but getting the work that does need to be done taken care of.

Can people get help if they can't afford it? Like say insurance isn't going to really do much.(...) Is there any kind of help that people can get when they know they have to have(...) restoration services?

It depends on exactly what the disaster was and what made them call. Typically, though, I love to answer the phone. So if someone calls, you know, I try to answer and connect them with someone like you guys.(...) If, you know, maybe they need to get out of the house and they're not able to take care of restoring it and selling the house themselves. So we can generally find(...) people, but it really depends on the situation. You know, there's a vast difference between(...) renting and home owning and tree falling on your house, lightning causing a fire, a fire that your kids started a fire that the next door neighbor started.(...) So yeah, there's a lot of different variables,(...) but help is always there.

That's really good. That is really, really good. I think that being able to have the kinds of stuff that you guys offer, I mean, I know it's usually based on the emergency situation that something literally has forced them to have to reach out and call somebody, you know, and I am. I'm thankful that you guys exist and I'm thankful for what you guys do because we all have faced something. I mean, we've had, I mean, I've had subject issues that have happened in a home and well, remember the home that we remodeled that David walked into

and training from the ceiling.(...) Yep.

Yeah. And it was just, I mean, we had finished all the remodeling. We never knew, you know, that this, and I had shared in one of the other podcasts that you do not put your baby wipes in the toilet. Nope. Yeah. Nope. And that is why, you know, and they, cause it caused a problem. We didn't even know from the previous owners. We didn't know, you know, and, uh, we had somebody out very, very quickly. I mean, it's amazing how fast, because you're, you're feeling panicky. The anxiety level shoots.

It wasn't even his house. And he was like,

(...)

literally,(...) I can't think of something that would a fire septic water, you know, you name those things. And, and it literally causes a tremendous amount of panic and to have the resources and say, call, and we're coming out and here we come, just to lower that level and say, we, you got this, you know, you, you got this and, and be able to just put that, that trust in companies like you, this, that's pretty cool because that really does reduce our anxiety. And it was taken care of rather quickly. You know, I mean, it was, it could have been worse, you know, and, um, I think you have said that, um, if, if something is happening and you personally can't get out there, you try to make sure that it gets taken care of rather quickly, somehow, someway, because of your resources and the different things that you understand. And so you're not going to make a recommendation from something that you yourself, um, can't say, you know, you want to be able to say, I'm recommending this because I believe in this. I'm recommending this because this is, this is something you can have confidence.

Yeah, absolutely. Um, and I mean, there's definitely some of the best networking, um, folks that I work with our competition, I guess, if you think about them in that way, they do the same work as I do. Um, but I love to work with them. I love to know who they are and where they, they are. And if we're busy, let's say we have a freeze event here in Chattanooga and all the pipes are bursting home depot and lows. There's no dehumidifiers there. Everyone who has a phone number that you can call for a dehumidifier has equipment out. So, um, those are situations where we want to know who the other mitigation companies are so that we can take care of the clients. Um, if a tornado comes through, you know, we're, we're trying to take care of the community as a whole.

Um, Chris, that's amazing. I want to say thank you for being willing to come and share what you did because all of us, I think just, we sat here going, I didn't know that. I didn't know that. And, and boy, did you just educate, you know, and, and help us figure out a little bit more about what you do and how that applies, you know, so, and especially to our viewers. So thank you. Thank you so much for joining us. And I'm looking forward to being able to, um, further some of this stuff about remediation and so forth, because we're looking at planning on our next one, um, remediation that deals with blood and gore.

(...)

And so we're going to have some people on that talk a little bit about that. And, and because that's what we deal with. We deal with any kind of tragedy and disaster that can happen to you and relationship to your home. So thank you for joining us on the We Have Me flips. Thank you.

Thank you.