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In The Passenger Seat: Hospice Conversations
Welcome to In the Passenger Seat, the podcast designed exclusively for hospice providers across Illinois. Hosted by the Illinois Hospice & Palliative Care Organization (ILHPCO), this podcast puts you in the seat next to industry experts, thought leaders, and fellow providers as we navigate the complexities of hospice and palliative care.
Each episode brings insightful discussions on policy updates, best practices, regulatory changes, and the challenges and triumphs of delivering compassionate end-of-life care. Whether you're an administrator, clinician, or hospice leader, you'll gain valuable knowledge, resources, and advocacy updates to support your work and your patients.
Join us as we drive conversations that matter. Subscribe today and stay informed, connected, and empowered in your hospice journey!
In The Passenger Seat: Hospice Conversations
CAHPS Demystified: How Your Daily Work Shapes Patient and Family Experiences
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What is CAHPS, really — and why does it matter to you, the frontline hospice caregiver?
Shelley Cartwright, CEO of APEX Hospice & Palliative Care, joins us this episode to pull back the curtain on the CAHPS Hospice Survey. Whether you're a nurse, CNA, chaplain, social worker, or provider, this episode will help you understand how your everyday actions directly shape the patient and family experience — and how that experience is captured in the survey.
This isn’t about chasing scores — it’s about honoring the sacred work you already do. CAHPS just gives families a way to tell that story.